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We are looking to place an onsite Level 2 support engineer at the Yakum office to provide all deskside services as and when needed.
We have a global support team who will be working with you in this role and so collaboration is important.
As part of this extended support team you will work with Service Desk leads as well as Level 1(Global) and Level 3 (Global) support teams where required. The Level 1 and Level 3 support teams will offer remote assistance and are not based on site. All support needs are managed via a global ticketing system named Service Now.
WHAT YOU WILL DO
On site assistance with End user support tasks around the local office (Printers, Installations, Guidance, maintenance tasks, Etc.)
Provide a smart hands function for the global support teams in times of need (Connecting console cable to network infrastructure, working on changes with network team, Etc.)
Manage service requests for the region via Service Now ticketing platform (reviewing open tickets, closing service requests, logging of new requests, Etc.)
Working with global team to carry out global initiatives/projects (E.g. Modern management rollout)
You will be the interface between the caller and global support teams where applicable.

The TI Engineering team is focused on building cutting edge solutions, countering adversary-based threats to us and its customers through dissemination of threat intelligence, proactive hunting, incident response, and the development of new solutions and methods to detect adversary activity, investigate and respond to the attacks.

Responsibilities:
Continuous Integration and Continuous Deployment: Integrate CI/CD pipelines into the software delivery process. Automate testing, deployment, and rollback procedures to ensure smooth and reliable software releases, Implementing CI/CD best practices, facilitate rapid iteration cycles, improve deployment reliability, and reduce the risk of introducing regressions or failures into production environments.

Service Reliability: Ensuring the reliability and availability of software services by implementing robust monitoring, alerting, and incident response systems. Focus on minimizing downtime and service disruptions to meet reliability targets.

Automation and Tooling: Develop and maintain automation tools and infrastructure to streamline repetitive tasks, improve efficiency, and reduce human error. Leverage tools for deployment, configuration management, and scaling to support the reliability and scalability of services.

Performance Optimization: Analyze system performance metrics and conduct capacity planning to ensure services can handle current and future traffic demands effectively. Identify performance bottlenecks, optimize resource utilization, and implement improvements to enhance service performance.

we are looking for an expert IT architect to join the infrastructure team, to help design distributed systems and help write technical documents.

Responsibilities:

Leading IT and communication projects from the tender stage.
Planning and characterizing IT processes for projects involving communication, information security, system, and storage.
Writing IT and communication responses to tenders.
Writing Low-Level Design (LLD) and High-Level Design (HLD) for projects.
Creating architecture diagrams and solution descriptions.
Investigating and performing Proof of Concept (POC) for new technologies.
Writing Statements of Work (SOW) and Bill of Materials (BOM) for tenders.
Creating network topologies.
Leading technical discussions with internal and external customers.
Leading System Requirements Review (SRR), Critical Design Review (CDR), and Preliminary Design Review (PDR) discussions.

We are currently searching for a collaborative IT engineer with high technical knowledge and experience supporting a wide range of enterprise applications and systems. In this role, you will provide technical assistance and support to computer users, focusing on complex issues and advanced troubleshooting. Responsibilities involve setting up and removing endpoints, configuring and maintaining systems, conducting technical research and development, and overseeing daily operations.
The Impact Youll Make:
SaaS Management: Oversee our SaaS services from provisioning access management to on/off-boarding processes. Including Kandji/Intune, Slack, Office 365, Jira, GitHub and Zoom.
IT Support and Administration: Hands-on experience installing, troubleshooting, and fixing computer hardware and software issues, including desktops, laptops, printers, and other peripherals.
Process Automation and Improvement: Continuously improve and automate IT processes to enhance efficiency and effectiveness.
Hardware Lifecycle Management: Manage the entire lifecycle of hardware assets, including procurement, device management (Apple with Kandji and Windows with Intune), and depreciation.
Software Asset Management: Oversee the lifecycle of software/application assets from procurement to assignment to reclamation of licenses.
Daily IT Operations: Handle day-to-day IT tasks, including troubleshooting and support. Ability to manage IT and networking hardware, including, but not limited to, monitors, keyboards, mice, printers, scanners, Zoom Conference system, firewalls, switches, and APs.
Team Support: Provided IT field support. Troubleshoot hardware, software, and OS issues while adhering to warranty and security compliance requirements.
IT Infrastructure Maintenance: Maintain and support IT tech stacks such as Zoom rooms, AV systems, and on-premises systems.
Network Maintenance: Knowledge of enterprise networking concepts, including TCP/IP, LAN, WAN, SD-WAN, SSL VPN, DNS, and DHCP. Must have experience coordinating with ISPs and network teams to troubleshoot issues using deductive reasoning skills.
Documentation and Process Standardization: Write clear documentation and develop reproducible steps for issue resolution and oral communication skills with end users and the Global team in English and Chinese.
Security Vigilance: Stay updated with 0-day security issues and remediate them promptly.

We are seeking an experienced Manager to oversee the Information Technologies group and lead IT operations across our IT Engineering, MIS and help desk support teams.

This role requires a seasoned leader with strong managerial skills, capable of overseeing multiple teams within our IT departmentensuring collaboration, driving team performance, and fostering a productive work environment that aligns with our strategic goals.

Responsibilities

Team Leadership and Coordination: Direct and manage the operations of three distinct teams: IT Support (Help Desk), IT Engineering (Infrastructure, Lab, and Automation), and MIS (Management Information Systems). Cultivate a collaborative team environment, streamline inter-departmental communication, and enhance productivity to achieve strategic objectives across all technology fronts.
Cloud Environment and Data Center Oversight: support cloud environments AWS/AZURE/GCP and data centers management. Implement best practices for cloud management and data center efficiency to support enterprise-wide applications and data storage solutions.
Responsible of the company labs including user management, networking, auto provisions and maintenance
Strategic Planning and Integration: Develop and implement strategies for system renewals, user management, system usage and support. Drive project management for system integrations and automation to ensure seamless data flow between platforms.
Budget Management: Act as the budget owner; responsible for planning and managing the annual budget for Information Systems.
Project Management Excellence: Spearhead and oversee all IT-related projects, from initial conception through to successful execution. Employ rigorous project management methodologies to ensure timely delivery within budget constraints. Coordinate cross-functional teams to facilitate seamless project workflows, ensuring clear communication and effective resolution of issues throughout the project lifecycle.
Technical Troubleshooting: Troubleshoot and resolve complex technical issues, maintaining high system integrity and operational efficiency.
Collaboration and Customization: Work closely with internal departments to tailor solutions that optimize business processes and ensure system alignment with business needs.
Performance Monitoring: Monitor and evaluate system performance, recommending improvements and optimizations.
Support and Training: Provide comprehensive training and support to end-users, enhancing user satisfaction and system usability.
Vendor Management: Collaborate with external vendors and partners to ensure effective system implementations and upgrades.
Industry Awareness: Stay abreast of industry trends and best practices to enhance the capabilities of our information systems continually.

We are seeking an IT Infra Virtualization and cloud engineer to join our infrastructure department. The ideal candidate should have at least five years of experience in VMWARE, AWS, and networking topology. The candidate should be proficient in Linux. Knowledge of Git, Jenkins/GitHub Actions, Bash, and Python will be considered an advantage. We offer professional growth and development opportunities. If you meet the qualifications and are passionate about working with cutting-edge technology, please submit your resume and cover letter for consideration.

Responsibilities:

Oversee all aspects of the companys IT infrastructure, including systems and SaaS services.
Manage physical servers, virtualization systems, storage systems, and backups.
Provide internal support for company employees.
Expertise in servers, virtualization, cloud systems, backups, and related technologies.
Supervise and monitor the virtual infrastructure, primarily centered around VMWare virtual environments.
Manage both on-premises (co-location) and cloud-based infrastructure.
Administer external server farms and Disaster Recovery (DR) plans.
Collaborate closely with cross-functional teams to guarantee the reliability and scalability of our systems.
Diagnose and resolve technical issues related to the infrastructure.