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Were hiring a Customer Success Engineer to work directly with customers to onboard, implement, troubleshoot, and optimize the platform- across Linux, Kubernetes, IAM, and secure access workflows. Youll be the primary technical contact: diagnosing issues, guiding best practices, collaborating with Product/Engineering on escalations, and turning learnings into repeatable runbooks that keep deployments stable and effective.

Responsibilities:
Deliver a smooth onboarding experience and drive adoption/expansion for existing customers.
Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning.
Investigate and resolve our cases (secret access, authentication, certificate workflows, remote access) while guiding secure configuration and best practices.
Reproduce issues in test environments (Linux, Docker, K8s) to isolate root causes.
Write KB articles to streamline troubleshooting and improve customer experience.
Learn customers business and challenges; log and communicate requirements; partner with Product & Engineering to escalate/validate fixes, contribute to team processes, internal tooling, and advocate for customers.
Act as a trusted advisor and support critical issues.

We are looking for an experienced Senior Technical Services Engineer to join our dynamic team based in Israel. You will play a critical role in ensuring the smooth operation of our technical infrastructure and product flows.
Your responsibilities will include providing tier 3 technical support for escalated issues, taking charge of building monitors, maintaining continuous vigilance over the production environment, and taking the lead in coordinating incident response efforts across different departments.
A day in the life and how youll make an impact:
Lead cross-functional efforts to identify, analyze, and address intricate technical challenges, fostering seamless collaboration between various support teams and engineering units. Additionally, assume responsibility for addressing complex support tickets and ensuring adherence to stringent SLAs, all while maintaining a commitment to meeting service level objectives.
Lead cross-functional efforts to tackle complex technical challenges, ensure smooth collaboration between support and engineering teams, handle complex support tickets, and meet SLAs.
Continuously monitor diverse processes across our systems, proactively identifying potential issues before they escalate. Additionally, engage in thorough research of issues arising from these monitoring activities and collaborate closely with the R&D team to develop effective resolutions. Simultaneously, contribute to ongoing improvements to our monitoring systems to elevate their efficacy and reliability.
Monitor system processes to spot potential issues early, research problems, collaborate with R&D for solutions, and enhance our monitoring systems.
Take an active role in incident management efforts while also contributing to continuous improvements in R&D processes. Diligently track key metrics and maintain proactive oversight to ensure sustained optimization.
Develop monitoring tools and drive process improvement initiatives to ensure smooth system operations and enhanced operational efficiency.

Position Overview: As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects. Our office is in Jerusalem and we work onsite. Responsibilities:
* Take ownership of technical issues and provide tier 2 support for major financial clients.
* Handle complex troubleshooting, investigations and debugging, particularly in Fluent code.
* Implement configuration modifications and thoroughly document troubleshooting and resolution steps.

our company Infinity External Risk Management, otherwise known as Cyberint, continuously reduces external cyber risk by managing and mitigating an array of external cyber security threats with one unified solution.
As the worlds leading vendor of Cyber Security, facing the most sophisticated threats and attacks, weve assembled a global team of the most driven, creative, and innovative people. At our company, our employees are redefining the security landscape by meeting our customers real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
our company Software Technologies has been honored by Time Magazine as one of the Worlds Best Companies for 2024. We've also earned a spot on the Forbes list of the Worlds Best Places to Work for five consecutive years (2020-2024) and recognized as one of the Worlds Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
We are looking for an experienced and customer-focused Tier 3 Support Engineer with Professional Services Expertise to serve as a key technical resource. This role focuses on troubleshooting, resolving application issues, and providing expert support to ensure customer success. The ideal candidate has a strong background in cybersecurity, cloud technologies, and customer-facing roles, with a dedication to delivering exceptional solutions.
Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring issues and contribute to permanent fixes or workarounds.
Collaborate with development and product teams to address root causes and improve application reliability.
Customer Communication:
Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.
Ensure solutions are tailored to meet customer needs while setting accurate expectations.
Professional Services Collaboration:
Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.
Assist with onboarding, integrations, and custom configurations as needed.

We are looking for an experienced Technical Support Engineer to join our Support team and provide high-quality technical assistance to customers and partners.
In this role, you will work with advanced networking and cybersecurity technologies, troubleshoot challenging technical issues, and play an active role in ensuring a reliable and secure customer experience.
You will take part in resolving real-world technical problems across diverse environments, working closely with customers while collaborating with internal teams to deliver effective and professional support.
Key Responsibilities
Provide technical support via chat, phone, and email to customers and partners
Assist customers with configuration, troubleshooting, and best practices
Manage support service requests end-to-end, ensuring issues are properly logged, tracked, resolved, and followed up in a timely manner
Perform fault isolation and root cause analysis for complex technical issues
Troubleshoot network and security-related problems across diverse environments
Review traffic captures to identify and resolve network or security issues
Collaborate closely with internal teams to ensure effective issue resolution and knowledge sharing.

We are looking for a Technical Support Engineer to join our Support team and provide high-quality technical assistance to customers and partners.
In this role, you will work with advanced networking and cybersecurity technologies, troubleshoot challenging technical issues, and play an active role in ensuring a reliable and secure customer experience.
You will take part in resolving real-world technical problems across diverse environments, working closely with customers while collaborating with internal teams to deliver effective and professional support.
Key Responsibilities
Provide first-line technical support to customers and partners via chat, phone, and email
Assist customers with basic configuration, troubleshooting, and usage of security and networking solutions
Handle support service requests end-to-end, including proper logging, tracking, escalation, and follow-up
Perform initial fault isolation and analysis for networking and security-related issues
Review logs, traffic captures, and system data to help identify root causes of technical problems
Collaborate closely with senior support engineers and internal teams to resolve customer issues effectively
Follow established troubleshooting methodologies, documentation standards, and best practices
Continuously learn and develop technical skills through training, mentoring, and hands-on experience.

We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at our company.
If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.
Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.

we are looking for a fast learning, motivated individual to join our Product Experience team in R&D. If youre passionate about technology and problem solving, but are also a great communicator, wed love to chat with you. This role is a great opportunity to expand your technical skillset and work directly with our Software Engineers to support a wide range of customer use cases on a variety of web-based platforms.
What will you actually be doing?
Analyzing and researching customer use cases and processes in web applications.
Monitoring Production logs in our Backoffice system to identify and proactively address potential issues.
Implementing solutions that will scale to millions of users.
Advancing the world one step closer to Artificial General Intelligence.
Working closely with Software Engineers, Product Managers, Professional Services, Customer Success and Support to ensure the ongoing success of our customers.
Proactively thinking of new and innovative ways to provide our customers with an outstanding product experience.
Creating internal documentation and resources to share knowledge within the organization.
Serving as an internal point of escalation for our Support team and driving resolution of technical issues, including identification of root cause.

We are looking for an experienced Implementation Engineer to lead the technical implementation across SAP applications. In this role, you will deploy in-app guidance to millions of end users across some of the worlds leading enterprise SaaS applications, helping organizations simplify complex workflows and improve the execution of their business processes.
Main Responsibilities
Own and lead the end-to-end technical implementation across SAP applications.
Own the initial engagement with new SAP application teams, serving as the primary technical point of contact to drive adoption and scale footprint across SAP applications.
Drive the deployment and rollout of across leading SAP applications in large enterprise environments.
Manage and support the full technical integration process, including: Validating technical flows and implementation processes; Troubleshooting integration and deployment issues; Coordinating with Support and Engineering teams to resolve blockers.
Help shape and influence continuous product improvements by providing structured feedback, insights, and implementation learnings to Product Managers.
Ensure a successful go-live by validating that content and in-app guidance are ready to support end users on the application.
Act as the primary technical point of contact throughout the implementation lifecycle.
Manage parallel implementations and timelines while maintaining high quality and delivery standards.
Build and maintain strong working relationships with internal teams and enterprise stakeholders.

we are looking for a Technical Support Engineer.
As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.
What You'll Own
Communicate with customers via email, live chat, and screen shares.
Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
Develop in-depth knowledge of our products and their features.
Engage with customers to understand and fulfil their goals with our solutions.
Apply and share best practices for optimal use of our products.
Innovate and propose ideas for enhancing the overall customer experience.

We are looking for a Field Service Engineer to join our Service team in Beer-Sheva, Israel.

Service engineers are required to diagnose, repair, and maintain our robotic system while collaborating with other teams (SOC, system integration, Tier 3, and more) to improve our systems robustness and reliability. Responsibilities range from onsite servicing for robots and stations to developing support methodologies, reporting, and tools.



What youll do



 Maintenance, repair, and installation of our robotics hardware environment.

Technical training and mentoring of new support technicians.

Defining and writing procedures for maintenance, recovery, and deployment of robots and stations.

Required IT Engineer
As an IT Engineer, you will be the integral piece of our company's technological operations, providing essential IT services and support to our employees. You will join our internal IT and Security team, encompassing user support, system management, physical hardware, and office infrastructure. Your responsibilities will include defining and implementing IT processes, automating workflows, and ensuring our technology infrastructure is scalable and secure to support our ongoing growth.
This is a hands-on position that demands both technical proficiency and strong interpersonal skills.
Responsibilities
User Support & Help Desk: Serve as the point of contact for all IT support inquiries, delivering expert-level troubleshooting for software, hardware, and network-related issues for all employees.
Onboarding & Offboarding: Manage the complete process for welcoming new hires and facilitating the departure of employees. This involves preparing and provisioning laptops, creating user accounts, and ensuring secure de-provisioning.
IT Infrastructure & Systems Ownership: Manage company's IT systems and physical infrastructure, including the comms room, network devices, and meeting room technology. This includes ensuring optimal functionality, maintenance, and security.
Hardware & Asset Management: Oversee the lifecycle of IT assets, such as laptops, monitors, peripheral devices (mice, keyboards), and other equipment. This includes procurement, inventory tracking, maintenance, and secure disposal. You will also have ownership of seating arrangements and other physical office IT-related aspects.
Process Automation: Identify opportunities to enhance IT operational efficiency through automation. Develop scripts and implement solutions to simplify repetitive tasks, improve workflows, and reduce the overall IT workload.
Security & Compliance: Support the implementation of information security policies, manage user permissions, and ensure that all IT operations adhere to company standards and relevant compliance requirements, including HIPAA, ISO 27001 and SOC 2.
Documentation: Create and maintain comprehensive documentation for all IT processes, systems, and standard operating procedures.

Were looking for a Support Operations & Automation Engineer to help us supercharge operational efficiency across our Support organization and support technology landscape. This role will focus on building, maintaining, and optimizing automations, integrations, and workflows that connect our Support tools - driving scale, efficiency, data quality, and operational excellence.
This is a hands-on, high-impact position for someone who thrives on solving complex system challenges with automation, owns end-to-end delivery, and loves creating seamless experiences between tools.
Key Responsibilities:
Build and maintain automations and integrations across systems like Zendesk, Thena (Slack Support), PagerDuty, Fin by Intercom, Gong, CRM systems, and other productivity tools.
Design AI-driven workflows for knowledge management (case summarization, tagging, suggested responses, content gap detection).
Implement low-code and code-based integrations (Zapier, n8n, APIs/webhooks).
Manage and optimize Support on-call operations, schedules, escalations, and coverage.
Partner with Support, Operations, IT, and Engineering to identify automation opportunities that reduce manual work and improve routing, triage, and KB enablement.
Ensure data consistency, integrity, and synchronization across systems.
Build monitoring and alerting for automation failures, especially in routing, escalation, and on-call flows.
Own end-to-end delivery of Support-stack automations: gather requirements, design, implement, and maintain scalable workflows and integrations.
Partner with Support, Engineering, Product, Operations, Data, and Security to identify inefficiencies, improve routing/triage and data flow, and ensure governance and standards compliance
Collaborates With:
Support leadership, Technical Success, Engineering, Product, Operations, IT, Data, and Security teams.