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We are looking for an experienced Tier 3 Support Engineer to serve as a key technical expert, leading the resolution of complex application, networking, and security challenges.
This role is ideal for a highly technical, customer-facing professional with strong experience in network architecture, firewalls, and cloud-based systems, who thrives on solving complex problems and taking initiative in high-impact situations.
Youll be part of a rapidly evolving Exposure Management platform within our company, operating in a true multi-vendor security ecosystem. In this role, you will gain broad exposure to the full security stack and real-world attack scenarios across leading technologies - making it an excellent opportunity for engineers who are passionate about staying at the forefront of modern cybersecurity.
Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring issues and contribute to permanent fixes or workarounds.
Collaborate with development and product teams to address root causes and improve application reliability.
Customer Communication:
Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.
Ensure solutions are tailored to meet customer needs while setting accurate expectations.
Professional Services Collaboration:
Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.
Assist with onboarding, integrations, and custom configurations as needed.

Required Data Center Technician III
About the job
We arn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind our powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like our Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.
Responsibilities
Deploy and operate new data center infrastructure across teams.
Report issues and follow data center procedures to troubleshoot and diagnose somewhat complex issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues.
Maintain the security and integrity of data, track various forms of media to check for non-standard data security issues (e.g., data was not properly erased) handled in accordance with our security standards.
Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, within one or more teams.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with multiple solutions, independently.

We are looking for an R&D Escalation Manager to join our Harmony SASE R&D group and own the bridge between Customer Support and R&D - making sure our toughest production and customer issues reach the right team and get driven to resolution fast. This role owns the escalation system, not the escalation inbox: it is built for a driver, not a router. This is an individual-contributor role - a matrix lead who drives a cross-functional squad, with no direct reports.
Key Responsibilities
Own escalation outcomes end to end - proactively drive every escalated ticket to closure with the owning team (chase R&D, unblock stalls, guarantee SLA coverage), with no orphan issues.
Own the definitions, not just the tracking - define and periodically re-baseline escalation SLAs, severity criteria, and quality standards, and decide them independently rather than escalating the decision upward.
Lead ad-hoc task forces for critical and urgent production incidents, and ensure every severe incident produces a real post-mortem with action items that are tracked and actually closed.
Own escalation metrics and dashboards, enforce data quality, and use the escalation vantage point to spot recurring patterns and drive systemic fixes with R&D - not per-ticket firefighting.
Scale the escalation function without scaling headcount by making AI and automation the default: AI-assisted triage and routing, AIOps and auto-remediation to bring MTTR down, and continuous elimination of repetitive toil.

We are looking for an experienced DevSecOps Engineer to join our DevOps core platform team and help strengthen the security of our cloud-native infrastructure and development pipelines.
You will work closely with our CISO, DevOps team, and developers to integrate security practices across the entire software development lifecycle (SDLC), helping ensure a secure, scalable, and resilient platform across cloud and on-prem environments.
The Responsibilities:
Integrate security practices into CI/CD pipelines and across the SDLC
Design and implement automated security solutions (vulnerability scanning, compliance checks, threat detection)
Build and maintain Infrastructure as Code (IaC) for secure, scalable cloud environments (Terraform, Ansible)
Automate security controls and operational processes across cloud and Kubernetes environments
Design, implement, and optimize CI/CD pipelines with a focus on security, reliability, and performance
Secure cloud and on-prem environments (IAM, network controls, encryption best practices)
Manage and harden Kubernetes workloads, including configuration, access control, and image security
Collaborate with DevOps, developers, and security teams to improve system reliability and overall security posture
Conduct security assessments, penetration testing, and compliance audits
Monitor threats, respond to incidents, and improve incident response processes
Promote DevSecOps culture by guiding teams on secure coding, infrastructure, and deployment practices
Enhance observability by integrating monitoring, logging, and SIEM solutions

We are looking for a seasoned and execution driven DevOps Team Lead. In this role you will drive the evolution of our infrastructure and cloud operations empowering our entire R&D organization. You will lead fully the DevOps aspects of the company including strategic infrastructure management within a multi-cloud environment. In this role you will leverage cutting-edge AI technologies to accelerate important DevOps flows. As a technical lighthouse, you will set the standard for engineering excellence, cloud-native architecture, and operational scale. You will work in a global environment with highly-skilled engineering teams reporting to the VP R&D.
What Youll Do?
Build and lead a strong DevOps team fostering a culture of ownership, collaboration, and technical excellence.
Take end-to-end leadership and project management of large-scale cloud infrastructures, driving technical decisions, execution, and outcomes.
Continuously modernize DevOps practices (CI/CD, GitOps, monitoring etc) to drive efficiency, agility, and performance across the organization.
Use AI-powered tools and agentic workflows to improve R&D efficiency.
Design and maintain cloud environments using Infrastructure as Code.
Our stack - Mainly GCP and AWS, Kubernetes, Terraform, Terragrunt, Node.js, Golang and more.

we are seeking a Professional Embedded Linux Tech Lead to guide our team in developing cutting-edge Embedded systems. Join us to lead innovative projects and drive technical excellence in the field of Embedded Linux systems.
Responsibilities:

* Lead and mentor a team of Embedded Linux developers.
* Design and implement Embedded Linux software solutions.
* Collaborate with cross-functional teams to integrate Embedded solutions.
* Ensure code quality and maintainability through code reviews.
* Troubleshoot and resolve complex technical issues.
* Stay updated with the latest developments in Embedded Linux technologies.

We are hiring a DevOps Engineer (Engineer 3) for the Identity Protection Operations team. We are looking for a senior-level engineer who is deeply fluent in modern cloud-native technologies and can leverage them to design, build, and continuously improve the systems that power our Identity Protection products. This role is open in Tel Aviv, Israel.

What You'll Do:

Design and implement new services and integrations across a hybrid environment - primarily AWS and an on-premises data center, with additional presence on GCP and OCI - leveraging shared platforms such as Kubernetes, Kafka, and modern monitoring stacks.

Build and maintain CI/CD pipelines (Jenkins) and configuration management workflows using Chef and related tooling.

Write automation, tooling, and glue logic in Bash and Python to reduce toil and accelerate delivery.

Utilize AI and automation platforms (e.g., Claude, n8n) to drive engineering efficiency and intelligent operations.

Contribute architectural insight to platform decisions - understanding system trade-offs and designing for scale and reliability.

Participate in on-call rotations and incident response for production Identity Protection services.

Required Data Center Technician II
About the job
We arn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind our powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.The AI and Infrastructure team is redefining whats possible. We empower customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity.
We're behind groundbreaking innovations, empowering the development of AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Cloud, Global Networking, Data Center operations, systems research, and much more.
Responsibilities
Deploy and operate new data center infrastructure across projects or functions.
Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues.
Maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g., data was not properly erased) handled in accordance with our security standards.
Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.

We are looking for someone who combines strong technical expertise with operational ownership and excellent service orientation. The ideal candidate has experience managing IT infrastructure, networking, endpoint management, SaaS administration, and vendor coordination in a fast-paced environment.
This role will serve as the primary owner of internal IT operations and partner closely with Security, HR, Facilities, external vendors, and our counterparts at Element, our parent company, to ensure alignment across shared systems, infrastructure, and IT initiatives.