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Our company's vision is to transform lives with trusted financial services that transcend borders.
Since 2011, we have been tirelessly delivering on our promises to people who send money around the world.
Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home.
Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
The team in Israel pushes forward and aims for the stars.
We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.
We are looking for a Community manager who speaks fluent Sinhala and is highly motivated to join our growing team.
If you are a people person, enjoy assisting others, and looking for an opportunity to grow in an amazing company with a hybrid work environment, your place is with us!
As a Community manager you will take part and accompany the company acquisition and retention efforts, you will be the face of the company in the community and the voice of the customer in the company.
You Will:
Growth in the online community, and growth in our number of active users.
You'll be the focal point for the community in the market - live and breath the needs of the community.
You'll understand the financial needs and behavior of the community.
You'll create and lead a Community Engagement Program, supported by marketing efforts online (Facebook, WhatsApp, Instagram, etc) and offline (community events and meetings in the places of living across the country).
You'll be able to complete on-the-ground research through developing access to community members, influencers and leaders and build strong relationships with them.
Handling high priority customer support questions.
Job number- R_101536.

As a DevOps Engineer, you will build, design, develop, monitor, scale, and optimize the architecture and infrastructure of our SaaS products. We are building new products and adding to existing ones, requiring a fast-paced, dynamic but thorough leader that doesnt leave a stone unturned. As part of this role, youll partner with the developers from the early stages of design to affect the outcome of stable, supportable, and cost-effective cloud services. In addition to working with the engineers and your team, you also work closely with peers from cloud operations, QA, and other product teams.

Youll write code, move things around, optimize processes, etc. and along the way, make everything and everyone around you, better. The best people for this are those who would prefer to spend 4 hours writing a script just so that they dont need to click on a GUI console daily. At the same time, you will also ensure meticulous documentation is created and maintained.

A proactive can-do attitude is a must! Were looking for someone that likes to be challenged daily.

What will you do?

Collaborate with cross-functional teams to design, build, test, and deploy
changes to existing and new software.

Identify manual processes that can be automated to improve efficiency.
Maintain and enhance the product's cloud infrastructure on AWS.
Deploy, automate, manage, and maintain cloud-based production
systems.

Troubleshoot system issues across various application domains and platforms.
Implement best practices to optimize our security posture.
Design and deploy systems for metrics, logging, and monitoring.
Maintain a high standard of documentation of all processes.
Improve CI/CD tools and processes.
Design and implement infrastructure services in cooperation with other
functional teams.

we are looking for a technical engineer with knowledge in the IT and software worlds who is willing to join a fast-paced, high-energy escalation team working on resolving customer issues, designing large complex deployments, improving company products, and training other tiers. Successful candidates will need to have excellent organizational, communicational, self-management and self-learning skills.

Essential Functions:

Troubleshooting complex software modules based on written and verbal descriptions provided by technical support, sales, account managers, and customers.
Participation in internal and external calls to provide technical insight into the issue experienced by the customer and provide fixes and workarounds.
Work with QA and development teams to recommend resolutions, provide insights, and make sure issue fixes are being implemented into the products.
Creation and delivery of training materials for technical support and sales engineers.
Participation in the creation of internal knowledge base articles.
Participation in the software early availability activities, deploying beta code, troubleshooting, and delivering feedback.

We have a great opportunity to join our Renewals team working within an established team managing customers within Israel. Within this position, you will be responsible for working to targets relating to renewal revenue.

Key responsibilities include

Partner with aligned customers, reseller partners, and sales team members on a daily basis to identify, progress, and close renewal business on time and to the correct forecasted value.
Takes ownership of Customer Satisfaction, ensuring regular contact with the customer base at all parts of the contract life-cycle to ensure a high level of customer satisfaction.
Shows an appreciation for the complexity of our customers. Builds an understanding of customers organization structure and maintains relationships with key stakeholders at all levels.
Expected to demonstrate a high level of knowledge of aligned customers businesses, key initiatives, and needs during account reviews.
Communicate clearly, both verbally and in writing with all parties on renewal opportunity progress/ account relationship and escalate any concerns appropriately.
Responsible for ensuring all upcoming renewals are actively quoted/ initiated at least 90 days in advance and an accurate forecast is maintained within Salesforce.com at all times. (Quarterly forecast accuracy is expected to be within 5%)
Strong member of the account team ensuring close working relationships with Field Sales counterparts.
Develops relationships with Channel Partners and Distributors for the growth of our products within their markets. Observe correct channel policies and rules of engagement at all times during renewal processes.

We are a high-growth SaaS company selling IT Service Management, a space that is being propelled into high-growth as businesses worldwide accelerate their digital transformation and start to adopt new workstyles for their employees. SysAid is recognized in the Gartner Magic Quadrant for ITSM and is the mid-tier industry leader in Gartner Peer Insights. AWS awarded us their Rising ISV Star Award for 2022. SysAid has over 4,000 customers in 140 countries. We are deployed in 42 different languages and used daily by over 100,000 system administrators. Our software impacts the daily working lives of over 9 million end users. SysAid’s mission is to liberate employees by unlocking the full potential of AI. Our vision is a workplace where users can get the best possible experience when they need assistance, information, or services. We are seeking a Global Channel Partner Development Manager to identify, develop, and expand our channel partners' relationships and go-to-market strategies for SysAid sales channels in global regions. This position reports to SysAid’s Director of Channel and Alliances, a long-serving veteran with deep domain and product knowledge. He will be there to support you on calls meetings and training and help you build your path to success quickly. You will also have the support of our Marketing and Sales teams. What Success Looks Like
* Support ARR growth by recruiting and onboarding new target partners in international regions. 3-4 in 2024
* Own the expansion and acquisition sales of the channels - Increase $ARR from channels by 50% in 2024
* Own the onboarding and ongoing enablement of all channel partners
* Develop and maintain cross-functional relationships with our partners at the director/C level to increase engagement to drive ARR Responsibilities
* Develop, maintain, and lead the ongoing updates and training of the current channel partners
* Join meetings and demo sessions with channel partners when needed
* Align with channels on opportunities, and be responsible for providing quotes to channel partners when needed
* Measure conversion and success rates of channel partners
* Own cold reach out to potential channel partners
* Develop campaigns (Salesloft, Linkedin, etc.) to attract new channel partners together with the marketing team, and own their execution
* Perfect channels selling method to understand customer pain on the business, technical, and personal level
* Create, maintain, and develop different assets (demo environment, partners portal, collateral, etc)
* Enablement of partners on product features

* Speak with customers on a daily basis, communicating via channels such as phone calls and (email) support tickets.
* Become an expert in products and stay up-to-date on new features and improvements
* Influence the way we provide training to improve CX product knowledge
* Work to improve the quality of our service by identifying knowledge gaps and problematic flows
* Act as the main point of contact and liaison between clients and the rest of the team
* Build and maintain strong customer relationships by providing exceptional customer service.
* Empower customers to connect their goals and challenges with the solution in Tailor Brands
* Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.
* Take the initiative to provide excellent support to customers via phone and email, to understand their needs and ensure their success with Tailor Brands

We are looking for a Senior Software Engineer.
Working as a Software Engineer means being a part of a highly capable, collaborative, and agile development team.
we are creating awesome software that's used by thosands of IT professionals all over the globe.
This can be a remote/telecommute position based out of your home office. Reports to the Software Development Team Lead.
What Youll Do:
Be a fully contributing member of a Sprint team.
Work specifically on products related to cloud-hosted applications, such as Privilege Manager Cloud.
Contribute to the development, design and architecture of Front-End applications.
This position is based in Tel Aviv and will require being on-site in the office two to three days per business week.

Artlist is a fast-growing creative technology company providing video creators with high-quality music, sound effects, footage and digital assets for video, as well as powerful video and image editing software. With our revolutionary license and cutting-edge creative tools, we’re on the fast track to becoming the ultimate 360 degree solution for video creators. Today, Artlist is the go-to licensing provider for creators in over 160 countries. Among our 16M clients are Google, Apple, Nike, Coca-Cola, Ikea, Mercedes, Samsung, Wix, Netflix, Dior and many more. Artlist consists of 4 products: Artlist.io , a royalty-free music and SFX platform Artgrid.io , a curated stock footage platform MotionArray.com , an all-in-one marketplace for creators that offers video templates, presets, music, SFX, stock footage, motion graphics and stock photos FXhome , a cutting-edge video, VFX and image editing software As an Enterprise Payment Operations Specialist at Artlist, you won't just be another team member – you'll be a vital part of our success story. You'll be an integral part of our Payments Team ensuring smooth payment processes in crucial parts of our business such as enterprise billing and online payments processing. Wake up for this:
* Being responsible for smooth operation of B2B and Enterprise invoicing and billing
* Collaborating with teams such as Sales, Finance, Customer Support and more to support the fast-paced growth of our business
* Supporting the payments team in maintaining payment process guidelines
* Investigating errors or other issues with invoices or payments received
* Overseeing payment and fraud alerts