דרושים » תוכנה » Technical Escalation Engineer

We are seeking to hire a Backend Developer, ideally with some background in DevOps & Infrastructure fields, to support the companys tech side. Candidates will have the opportunity to code and develop in multiple programming languages, on a microservice oriented environment, using latest modern tech stack.

The position will work directly under our Head of Technology, but will also need to communicate well and be able to work with other peers and senior colleagues from different departments.

Well Count on You To:
Maintain existing code, solving bugs, implementing changes.
Developing new features, new tools, and working on new green-field projects for new product endeavors.
Help maintaining and keeping the stability of our infrastructure and availability of our services & products.
Building and Improving tech-related support systems such as monitoring, alerts, analytics, etc.
Supporting and helping the PoliSci team and the Sales team when working with internal (non-client facing) systems, usually due to clients demands.

We are currently in search of an Escalations Engineer to join our R&D team. As an Escalations Engineer, your primary responsibility will be to assist our R&D team with resolving and handling technical issues raised by our support team. You will be working closely with both R&D and support, deep dive into the code and have a direct impact on customer satisfaction and product improvement. Youll have hands-on experience with our tech stack and become an expert on the product.

Responsibilities
Be the first line of contact for bugs raised by customer support and run a thorough analysis of complex technical issues.
Serve as a focal point and work closely with various teams, including R&D, product, and customer support, to increase customer satisfaction and improve our product.
Work with technical teams, including DevOps and engineering, to build an arsenal of internal tools and automations to be used by various customer-facing teams.
Know the product inside and out and provide training for the customer-facing teams.
Contribute to both customer-facing and internal documentation manuals

We're looking for Technical Support Engineer as part of the Support Team, based at our technically advanced R&D Center located in Tel Aviv. As a member of the world wide support team, the Technical Support Engineer will provide product support services to Impervas customers and prospects.

Deep Instinct, the first cyber security company to apply Deep Learning to cyber security is looking for a Senior DevOps Cloud Engineer. Deep instinct is an innovative start-up that has a unique and game-changing software solution to protect Fortune 500 End-Point users against Zero Day & APT cyber-attacks. This is an incredible opportunity to get in early at a Pre-IPO Cyber Security company that is poised to do huge things! We're on a mission to disrupt the cyber security market and the time is NOW! You will take part in Developing, maintaining, and optimizing our products and their production environments. Play a key role in designing our transformation from a single tenant service to a high scale multi-tenant HA cloud native solution. Influence and optimize our software delivery lifecycle, Infrastructure as code, container orchestration, artifact managers, monitoring, and more while working closely with development and research teams.

Office Location:
TLV Office

Region:
Israel

Responsibilities::
What kind of things we do? Streamline the software development lifecycle by identifying pain points and productivity barriers and determining ways to resolve them. Collaborate closely with development teams to understand their current build and release processes and make recommendations for improvement. Partner with cross-functional stakeholders, including development, research, operations, quality assurance and security, to streamline processes. Provide guidance to development teams to improve performance and operability of the solutions they develop. Build and maintain the CI/CD pipelines to improve developer productivity, agility, and code quality. Develop and continuously improve automation solutions to enable teams to build, deploy and test code efficiently and consistently. Ensure that systems meet business and customer needs for reliability and availability. Monitor and manage application performance and service quality, including initial troubleshooting, identification of root cases and issue resolution. Work closely with cross-functional stakeholders to analyze and troubleshoot complex production issues.


Why Work With Us::
Deep Instinct , is the first cyber security company to apply Deep Learning as a platform. We are the only cyber security company harnessing the power of deep learning to prevent 99% of known and unknown attacks from malware and zero-day threats. Deep Instinct Prevention for Endpoints . Prevention of malicious files at the endpoint is critical. Deep Instinct prevents known, unknown, zero-day, and ransomware from executing on the endpoint Deep Instinct Prevention for Applications. is an agentless, on-demand, anti-malware solution for the enterprise that is device and system agnostic. With our unique, industry-leading deep learning ap

We are is looking for experienced technologists with a combination of technical depth and excellent interpersonal skills to join the EMEA Prototyping team as Prototype Architect (PA). The PA will join a newly created group of hands-on developers focusing on the Israel market.

The PA will work on multi-week customer prototypes through collaborative projects with developers and solution architects from customers, partners and other stakeholders. A prototype brings technology and business concepts together and is a real technical implementation of a solution to a customer's business challenge. As a PA, you would focus on co-developing solutions on us with customers and enable them to ramp up as builders and take forward the implementation to production.

The ideal candidate for this role should combine hands-on development with solution architecture skills, and demonstrate a good understanding of the company`s services portfolio with experience building solutions following cloud architecture, security and operational best practices. Interest and experience with Generative AI is a plus for this role. The PA is expected to ideate and implement technical architectures addressing customer needs while working closely with specialist resources for domains requiring deep expertise

Key job responsibilities:
- Support the Prototype Engagement Manager in Israel and other local stakeholders in the technical qualification and scoping of new prototype opportunities.
- Lead the design and implementation of prototype architectures addressing customer needs working together with prototyping architects, solution architects and other stakeholders, with focus on Generative AI technologies.
- Deliver 3 to 8 weeks hands-on prototype projects with customers and partners, in agile and collaborative development engagements.
- Drive continuous technical enablement and knowledge transfer to customers and partners involved in prototype engagements.
- Develop and present technical demonstrations to Senior Business and Technical leaders, and document projects as appropriate.
- Proactively collaborate with the wider community such as Solutions Architect, Service and Solution teams to ensure optimal customer outcomes during engagements.
- Proactively develop reusable technical assets from customer engagements and promote within the EMEA and worldwide company`s SA community.

We are looking for a Technical Customer Success Manager.
What Youll be Doing:
Collaborate closely with our sales team to facilitate technical engagements with key customers, ensuring precise identification of requirements and successful delivery of their success criteria.
Own the overall relationship with assigned clients, including managing onboarding, implementation, training, driving increased adoption and outcomes leading to renewals, expansion, and maintaining high levels of customer satisfaction.
Provide technical guidance to customers throughout post-sale delivery processes, addressing any complex technical support or inquiries.
Foster strong, collaborative relationships with clients, acting as a trusted advisor and bridging the gap between client needs and technical implementation.
Work in synergy with various departments, including Product and Engineering teams, to resolve customer issues promptly and leverage valuable customer feedback for product enhancement.
Cultivate a profound understanding of web scraping and web data domains, becoming an expert in utilizing our technology to help customers achieve their business goals.

We are looking for a Technical Support Engineer.
As a Technical Support Engineer, you will take ownership of technical escalations and act as the central point of contact for various operational teams. Your primary focus is helping our customers make the best use of our global financial automation platform to conduct their business without any disruptions. Your focus will be on timely investigation and resolution of highly complex and technical issues in collaboration with the engineering and product teams while ensuring the best customer experience.
In this role, you will be responsible for:
Provide expert technical support to our internal operational teams, specifically addressing Platform-related issues.
Play a pivotal role in upholding customer trust by consistently working alongside our internal operations teams to address a diverse range of complex use cases until resolution.
Take charge of technical escalations, acting as the primary liaison for all relevant teams.
Thoroughly investigate and troubleshoot complex Platform and user-related issues, including failures, and errors.
Conduct in-depth analysis of system logs to pinpoint the root causes of issues.
Engage in close collaboration with cross-functional teams, including Engineering, Product, and Operations, to efficiently resolve customer problems.
Help craft root cause analysis documents and find proactive solutions to stop issues from reoccurring
In this role, you may need to engage with senior leaders, including Directors, VPs, and C-level executives, when payment technical issues are escalated to this level.
Maintain internal documentation and actively engage in knowledge-sharing with fellow team members.
Ability to comprehend complex workflows and collaborate effectively with the R&D department.

The PA will work on multi-week customer prototypes through collaborative projects with developers and solution architects from customers, partners and other company`s stakeholders. A prototype brings technology and business concepts together and is a real technical implementation of a solution to a customer's business challenge. As a PA, you would focus on co-developing solutions on us with customers and enable them to ramp up as builders and take forward the implementation to production.

The ideal candidate for this role should combine hands-on development with solution architecture skills, and demonstrate a good understanding of the our services portfolio with experience building solutions following cloud architecture, security and operational best practices. Interest and experience with Generative AI is a plus for this role. The PA is expected to ideate and implement technical architectures addressing customer needs while working closely with specialist resources for domains requiring deep expertise.

Key job responsibilities
- Support the Prototype Engagement Manager in Israel and other local stakeholders in the technical qualification and scoping of new prototype opportunities.
- Lead the design and implementation of prototype architectures addressing customer needs working together with prototyping architects, solution architects and other stakeholders, with focus on Generative AI technologies.
- Deliver 3 to 8 weeks hands-on prototype projects with customers and partners, in agile and collaborative development engagements.
- Drive continuous technical enablement and knowledge transfer to customers and partners involved in prototype engagements.
- Develop and present technical demonstrations to Senior Business and Technical leaders, and document projects as appropriate.
- Proactively collaborate with the wider community such as Solutions Architect, Service and Solution teams to ensure optimal customer outcomes during engagements
- Proactively develop reusable technical assets from customer engagements and promote within the EMEA and worldwide our SA community.

We are looking for a Software Engineer to join the Cluster team.
Why would you love this job?
As a member of the Core Platforms group, you will be responsible for the software behind the fastest NoSQL clusters on earth, supporting more than 200 million ops/sec at sub-millisecond latency with true linear scalability.
​Our ideal candidate is a strong individual that loves to work with a diverse team of bright and ambitious people.
You are passionate about technology in general and specifically the challenges around cloud, performance, and distributed computing. You are a quick learner, always eager to learn and improve.
You are able and willing to share your knowledge and guide other team members.
If youre all that, fun to work with, and want to make an impact while contributing to a wildly successful startup, then this is the right challenge for you.
What youll do:
Develop the next generation of our Cluster products and solutions.
Own and lead our Cluster features end-to-end, from design through development and deployment.
Debug, maintain, and improve the Cluster infrastructure, enhancing its ability to handle many thousands of databases with millions of requests per second.
Provide technical leadership and guidance to other team members.
Participate in various open source projects that we maintains and/or contributes to.
Work closely with team members, Product, DevOps, Support, Customer Success, and other R&D teams.

We are looking to hire a talented and experienced Backend Software Engineer for our Data Detection & Response product to join us and be a part of the companys early stage core team.

The Detection team is composed of talented Backend Engineers and is responsible for building our real-time threat detection product, analyzing events at hyper-high scale and looking for malicious activity that can harm users. You will be working with other R&D teams, researchers, product managers, and designers.

RESPONSIBILITIES
Designing and implementing core components within the detection architecture, including microservices, ETLs, and core libraries
Planning and implementing the rollout, testing and monitoring of features deployed to production end to end
Conducting design and code reviews with the other team members
Analytical approach for scale, optimizations and data-driven decisions
Drive and passion for pushing cross R&D-product workflows and initiatives