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Provide Technical Support to the companys customers through phone and digital channels (chat / email / ticketing system ). Handle technical issues, operate systems, guide users, and deliver professional and courteous solutions while meeting service goals and response time SLAs.
Responsibilities: Provide phone and digital support to company customers Diagnose and resolve technical issues at various levels Guide and train users on systems and services Document support requests in CRM / helpdesk systems Collaborate with internal teams to resolve complex issues Comply with service procedures, quality standards, and response times

Were looking for an enthusiastic and highly motivated Technical Support Engineer to identify, diagnose and resolve customers issues. The Technical Support Engineer will be a part of our Professional Services team.

This is an exciting opportunity to work in a challenging, fast-paced environment in a high-performance team. Here we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential.


Job Description
Taking ownership of customer issues reported by customers and prioritizing them based on urgency and importance.
Researching, diagnosing, troubleshooting issues and identifying solutions to resolve system issues.
Coordinating support case resolution with the appropriate internal teams: Sales, Professional Services, Product.
Following standard procedures for proper escalation of critical or unresolved issues.

We are seeking a hands-on Cloud DevOps Team Leader to lead the design, deployment, and optimization of secure, scalable, and cost-effective cloud infrastructure for a live cybersecurity SaaS product. You will guide a DevOps team, set technical direction, and own cloud infrastructure strategy across AWS, GCP, and Azure, with a strong emphasis on security, cost-efficiency, and production reliability.

Key Responsibilities:
Lead and mentor a team of DevOps engineers across design, automation, deployment, and operations.
Architect and maintain secure, highly available cloud infrastructure (AWS, Azure, GCP).
Design and implement complex cloud networking infrastructure - VPCs, routing, VPNs, load balancers, firewall rules - across multi-cloud and hybrid environments.
Drive Infrastructure as Code adoption (Terraform, Kubernetes, Helm) and CI/CD optimization (Argo CD).
Lead production monitoring, incident response, and troubleshooting practices to ensure system resilience.
Oversee cloud cost optimization strategies while maintaining system performance.
Ensure adherence to cybersecurity, compliance (SOC2, ISO27001), and cloud governance best practices.
Work closely with engineering, product, and security teams to align infrastructure goals with business needs.
Champion continuous improvement through team mentoring, process enhancements, and technical leadership.

As a Senior DevOps Engineer, you will join our data & engineering team and design and manage scalable, cloud-based infrastructure focused on big data and machine learning. You will ensure high-scale production environments are reliable, secure, and efficient, supporting seamless ML/AI deployments.

Location: Ramat Gan, Israel (hybrid model)

Reporting to: DevOps Team Lead

What will you do?
Design, build, and maintain scalable and reliable infrastructure for our big data applications.
Automate the deployment and scaling of our applications using Kubernetes and related technologies.
Set up, operate, and maintain Kubernetes-based environments, including GKE clusters and Helm-based deployments.
Support deployment workflows for PyTorch and TensorFlow-based ML/AI workloads.
Support and optimize GPU cluster infrastructure for machine learning workloads.
Build and maintain CI/CD pipelines using tools such as GitHub Actions.
Set up and maintain deployment environments for ML services and infrastructure components.
Work with MLOps platforms, including ClearML, to support experiment tracking, orchestration, and production workflows.
Manage cloud infrastructure on GCP with attention to reliability, scalability, cost awareness, and security.
Build and maintain cloud networking and security configurations.
Implement observability and monitoring using tools such as Grafana, Loki, and Prometheus.
Collaborate with DevOps, ML, data, and engineering teams to improve platform reliability and developer experience.

Required Head of Support Israel, CXI International Operations
The CXI International Operations group is responsible for delivering exceptional support experiences to customers, merchants, and couriers across all our and Deliveroo markets. We're looking for a Head of Support, Israel, to strengthen our Customer Support as a key competitive advantage. This role is responsible for the overall customer experience and satisfaction of both consumers (B2C) and partners (B2B-including restaurants, retail partners, and couriers), ensuring exceptional real-time support while driving customer retention and loyalty.
The Head of Support will lead an organization of more than 2,000 people across in-house and outsourced operations in Israel and abroad. The role is also responsible for leading the Israel Strategy & Operations team and partnering closely with stakeholders across Product, Operations, Analytics, Workforce Management, and other functions.
What youll be doing:
As the Head of Support, you will play a pivotal role in maintaining our reputation for customer obsession, leading a large-scale support organization, and driving strategic improvements. Your day-to-day responsibilities include:
Day-to-day in this role youll:
Drive Quality of Service: Build a customer-centric culture focused on quality, ensuring a consistent tone of voice, robust quality assurance and coaching programs, and fair and effective performance management across all teams.
Lead and Develop Senior Leaders: Lead and mentor a team of senior leaders across the Israel Support organization, including Site Managers, Vendor Managers, and Strategy & Operations Managers, while fostering a culture of innovation, operational excellence, ownership, and accountability.
Own the Support Budget: Oversee and manage the support budget, ensuring the strategic allocation of resources across teams and initiatives. Drive cost efficiency through operational improvements, optimized refund spend and deductions, and streamlined organizational structures.
Serve as a Member of the Israel Leadership Team: Partner closely with leaders across Courier Operations, Merchant Operations, Marketing, and other functions to create new collaboration models that proactively address customer pain points.
Partner with Global Teams: Collaborate with Global Workforce Management, Content, Quality & Training, Shared Service Centers, Product, and Analytics teams to strengthen global-local collaboration and serve as the Directly Responsible Individual (DRI) for high-impact regional initiatives.
Drive Innovation: Partner with Global teams to design and implement new operating models for us while remaining true to our customer-centric values.

The Tech Platform organization maintains and evolves the foundational platform and shared services that every other DT workstream depends on. As we assemble siloed products into a single marketplace, getting the platform right - reliable, observable, standardized, and cost-efficient - is the critical variable for execution at marketplace scale.
As a Senior Infrastructure Engineer, you'll design and operate the large-scale distributed systems, data infrastructure, and deployment platforms that serve tens of billions of daily events. You'll help drive our OneDT standardization - including the migration to GitOps/ArgoCD and unified CI/CD - and build the platform capabilities (including ML and data infrastructure) that the rest of engineering builds on.
About the Senior Infrastructure Engineer Role
Design, build, and operate large-scale distributed systems and data platforms for reliability, scalability, and cost-efficiency
Drive the OneDT platform standardization: GitOps/ArgoCD adoption, unified CI/CD pipelines, and a clear developer-ownership model across business lines
Build and operate Kubernetes-based infrastructure, including Spark-on-K8s and data/ML platform tooling (e.g., Databricks ecosystems)
Implement MLOps and data-pipeline capabilities - training, deployment, and serving infrastructure - in partnership with ML and Data teams
Champion observability, automation, and cost-optimization initiatives that improve reliability while reducing spend
Participate in on-call rotations, lead incident response and blameless postmortems, and prevent recurrence through automation and platform improvements.

Our Infrastructure and Cloud team is looking for a highly technical Network Engineer II to drive innovation, scale, and operational excellence for the globally distributed CDN. As the Network Engineer, you are responsible for planning, configuration, management, and support of the hardware and software of the Global DDoS mitigation network.

You will work to improve the overall availability, reliability, performance, security, and scale of the network for our customers.

Key Areas of Responsibilities:

Support 60 PoP Global DDoS Anycast Network.

Ownership mindset of network deliverables of scale, performance, and availability.

Focus on operational excellence, SLI/SLO Network Monitoring and Alerting.

Escalations, incident response, RCA, and postmortems.

Participate in 24x7 on-call rotation.

Collaborate product development teams and customer service teams to provide an exceptional customer experience.

Define strategies, roadmap, and architectures for evolving & scaling network technologies to meet business needs in a flexible and agile manner.