לוח משרות דרושים הייטק אינטרנט ודיגיטל במרכז

We are looking for a Client Success Manager on a mission to establish partnerships with our clients, based on value and ROI.
These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of our suite of services.
Responsibilities:
Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging our solutions
Building strong relationships with clients based on your ability to earn their trust and deliver
Proactively identifying business goals and pain points, and opportunities where we can deliver even greater value for our clients
Analyzing key account statistics and performance metrics to identify pain points, while educating clients in order to drive performance
Simultaneously and successfully managing multiple client relationships
Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs

we are looking for a talented, experienced hands-on Growth Manager who thrives at the intersection of marketing, product, and data analysis to join the Customer Growth team.
As a Growth manager, you will play a pivotal role in developing and executing strategies to engage and retain our existing customer base, driving them to realize the most value of the products theyre using and generate demand for x-sell. You will collaborate closely with PMM, CS, Product, and Marketing teams to create experiences and interactions to enhance customer satisfaction, drive loyalty, and increase customer lifetime value.
Responsibilities:
Increase L&R and Subscription customers feature adoption rates and usage by developing, executing, and managing growth initiatives end-to-end.
Manage customer communication channels such as email marketing, in-app messaging, newsletters, and community mgmt to keep customers engaged and informed.
Own and lead customer marketing strategies and plan activities such as email marketing campaigns, content planning and creation, and in-app communication to generate x-sell demand from our existing customer base.
Create knowledge enrichment programs and collaterals such as guides, walkthroughs, videos, webinars, and more to help educate our customers.
Define, track, and optimize product data and KPIs to ensure constant improvement and alignment with the business goals.
Stay informed about industry trends, competitor activities, and customer preferences to identify opportunities for innovation and improvement. Determine industry benchmarks and conduct competitive research to influence decision-making and planning.
Collaborate with other teams in Marketing,Design, Product, Product Marketing, Sales, Customer Success, Engineering, and Data.

we are looking for an experienced Technical Support Team Leader who will lead a team of 6 Technical Support agents.
The Team Leader needs to have a solid technical background as well as leadership background to effectively support and drive success of our Tier 2 Technical Support Team.
This role requires the ability to prioritize and multitask, solve problems and manage incidents professionally as well as to inspire greatness and drive achievement of KPIs across the team.
Role definition and responsibilities:
Create an inspiring team environment and lead a Team OF 6 T2 Technical Support Agents located across global sites
Delegate tasks and set deadlines for completion
Monitor team performance & metrics
Drive continued achievement and improvement of KPIs
Carry out weekly / monthly analysis to identify trends and suggest proactive actions to improve performance
Discover training opportunities and provide coaching sessions for Tier 2 and Tier 1 Support
Drive the Knowledge article writing initiative
Attend customer calls with Key clients where necessary as the technical expert
Work closely with our R&D department tracking bugs and driving to meet SLAs
Report to management and stakeholders about KPIs and results

We are looking for a Senior Marketing Manager to join our Reviews team.
If you know how to connect the dots between creative and strategic thinking to an actual execution plan, wed love to hear from you.
Your Responsibilities:
Strategic Ownership: Lead and execute comprehensive multi-channel GTM plans from inception to completion by leveraging creative concepts that you will champion.
Content Creator: Demonstrate your ability to generate versatile content pieces, (avoiding the generic tone of voice of ChatGPT). Crafted to disrupt B2B norms, embody the genuine, on-brand voice, to strategically serve us across various channels, including paid, organic, email marketing, micro copy, webinars, events, and more.
Team Collaboration: Foster seamless collaboration with cross-functional teams across the organization, from project briefing to the execution of best-in-class campaigns, designed to build our brand, guide prospects in the right direction and support the adoption of new features for existing customers globally.
Trend Awareness: Exhibit a keen eye for industry trends and their relevance to our brand. Integrate these trends seamlessly with distinctive tone of voice, fostering an environment of innovation and efficiency.
Data-Driven Insights: Utilize data-driven insights to inform and optimize marketing strategies. Leverage analytics and key performance indicators to measure our main KPIS and the success of campaigns

We are looking for aTechnical Product Managerto join our team and be responsible for managing one of the core domains of our Communications product.
our Communications product is our SMS & Email marketing product, that is rapidly growing and evolving, serving dozens of thousands of merchants and dozens of millions of consumers every month.
Youll be responsible to one of the most significant areas of our platforms infrastructure, therefore taking an integral part of its success.
The ideal candidate should be able to get into the finest details of our infrastructure and lead our engineers to evolve our product in a scalable, stable manner with great performance.
Responsibilities:
Develop a strong understanding of the market, competition, customers, and the business
Create and manage KPIs, roadmaps, project plans, and product specifications
Build product prototypes and mockups while prioritizing and creating detailed product specifications, business rules, flows, use cases, and user stories
Lead, collaborate with, and challenge a strong team of engineers
Lead and collaborate with partners, CSMs, Support and outsource companies in the ecosystem mainly located in the US
Identify customers needs and help translate them into requirements that can be solved using shared infrastructure
Understand the ongoing changes in the eCommerce communication infra and capabilities

We are a global consumer goods company. As we continue to grow, we seek an enthusiastic, creative, and strategic social media & PR Manager to enhance and expand the brands global presence.
The ideal candidate possesses strong project management, creative content creation, and solid social media and PR skills, and should be curious, goal, and detail-oriented.
The role includes:
Develop and manage seasonal social media and influencer marketing strategy for global distribution.
Own social media content calendar, ensuring seamless execution.
Monitor daily social content, and implement community and engagement strategies.
Collaborate with cross-functional teams for creative alignment.
Work closely with Creative on seasonal content themes and execution.
Manage influencer marketing, research media outlets, and oversee analytics/reporting.
This is a full-time position.
on-site Herzliya office.

Our mission is to speed up the use of platforms and AI capabilities, by creating tools templates and components that bridge the gap between platform capabilities and industry-specific needs. These are targeted to a wide range of user roles, such as data engineers, data analysts, developers, and IT professionals, as well as industry-specific roles.
We have a multidisciplinary design studio made up of interaction designers, content designers, researchers, and a storytelling team. The all-up studio has people with different skills and backgrounds who are located in three different regions US, India, and Israel. Your product team will be located in our Herzliya and Tel Aviv sites in Israel. supports hybrid work.
Responsibilities
Use language as design material: Planning, crafting, and refining names and terms, messaging and content, UX flows, and in-product languagetesting, validating, and adapting for the next iteration.
Contribute to a coherent vision and experience strategy.
Align business, brand, naming, messaging, and design strategies using your expertise across the broad domain of customer communications inside or outside.
Work within design systems: People will seek you out for answers on brand voice, content style standards, terminology, common UI and interaction patterns, feature naming, and more.
Support multiple product areas. This requires context switching and supreme time management skills, diplomatically juggling and prioritizing multiple design, product management, and engineering teams, all while streamlining processes and looking for efficiencies.
Able to work autonomously and know when to reach out for help. Use and build on existing, Cloud+AI, and Industry Cloud style guidance, and be able to define product-specific guidance where necessary.
Create processes, tools, frameworksbuild a content design practice. This is a new role, so you get to educate designers, engineers, and product managers about how to work with a content designer.
In addition to collaborating with UX research and conducting heuristic reviews, youll need to run content and terminology research using online tools and in-person conversations with customers.

We are looking for a Senior User Researcher to join the Dynamics 365 Sales team and help us build delightful and valuable tools to empower millions of sales professionals across the world. Come join a positive and collaborative teamwhere everyone is encouraged to bring their authentic selvesand work at the forefront of product portfolio.
we have a clear mission and bold ambitions: Empower every person and every organization on the planet to achieve more through our technology and innovation. To make that a reality, our Dynamics 365 team is charged with crafting solutions that transform the way business users are working by allowing them to focus on building strong relationships with customers, empowering them to take data driven actions, and optimizing their time for impact. For this, were leveraging modern design paradigms as well as the latest AI capabilities, all with a steadfast commitment to customer privacy and AI ethics. Our success requires a deep understanding of our users and an ability to transform data-driven insights into relentlessly simple, intuitive, and humanistic experiences: This is where you come in!
About the role
You will build a deep understanding of users, competition and market, and conduct analyses in a fast-paced, agile environment. Youll improve the solutions we build by uncovering actionable insights for the existing product, as well as gaps, needs, and opportunities to guide future investments. Youll work with designers, product managers, developers, and other researchers to strategize together on ambiguous and ambitious challenges. Youll use your storytelling skills to inspire change at all stages of product development by delivering engaging, insightful, and action-oriented recommendations that are easy to digest and act upon.
Your primary job is to advocate for our users and turn their needs into reality by helping the product team understand what would make a users experience more useful, valuable, and delightful. You will work in a high performing UX Research team where community of practice and learning from one another keeps everyone supported while working at a fast pace. In addition, youll be joining larger community of researchers across the globe where we share best practices and celebrate our learning in an annual conference, publications, mentorship programs, and more.
Responsibilities
Your responsibilities will include:
Work closely with cross-functional product teams to develop a research program that includes strategic and tactical research studies, and proactively advocate for collecting the right data to positively impact product direction and experience Conduct a mixture of qualitative and quantitative research activities to inform all stages of product development.

We are looking for an energized, and hands-on Product Manager who can thrive in a non-traditional, agile environment at the cutting-edge of the cloud monitoring and BigData analytics market. You will work closely with customers to identify and translate their pains and needs and work with product, engineering, and marketing teams throughout the product development lifecycle to deliver best-in-class experiences.