we are looking for a Quality Engineer (Root Cause Analysis).
The Quality Engineer is responsible for investigating and resolving quality-related issues, with a primary focus on Root Cause Analysis (RCA) and managing customer complaints. This role ensures that corrective and preventive actions are implemented effectively to maintain product quality and customer satisfaction.
Job Responsibilities:
Lead Root Cause Analysis for internal and external quality issues using structured problem-solving methodologies (e.g., 8D, Fishbone, 5 Whys).
Manage and resolve customer complaints, ensuring timely communication and resolution.
Develop and implement Corrective and Preventive Actions (CAPA) to prevent recurrence of issues.
Collaborate with cross-functional teams (Manufacturing, R&D, Supply Chain) to drive quality improvements.
Maintain documentation of investigations, actions, and results in compliance with company and regulatory standards.
Monitor quality metrics and trends to identify systemic issues and improvement opportunities.
Support audits and regulatory inspections related to quality processes.
Provide training and guidance on RCA tools and techniques to internal teams
Requirements: Bachelors degree in Engineering or related field.
3+ years of experience in Quality Engineering or similar role.
Strong knowledge of RCA methodologies and quality tools (8D, 5Y, FMEA, SPC).
Experience in working directly with international customers.
Basic technical background in electronics and mechanics including technical understanding of drawings and procedures.
Experience in manufacturing or high-tech industry.
Excellent analytical and problem-solving skills.
Effective communication skills for customer interaction and internal collaboration.
Familiarity with ISO standards and regulatory requirements.
High-level proficiency in English.
Preferred Knowledge of statistical analysis and data-driven decision-making.
Preferred Proficiency in quality management systems (QMS).
This position is open to all candidates.