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We are looking for a Knowledge & AI Enablement Manager with proven experience in Knowledge Management and AI driven systems to design, build, and own the complete Knowledge Lifecycle for Technical Support.
This role defines how operational knowledge is created, governed, maintained, and embedded into daily Support workflows, while ensuring it is AI ready and serves as a trusted, high quality input for AI models across the organization.
Key Responsibilities:
Knowledge Lifecycle Ownership:
Own and build the end-to-end Knowledge Lifecycle for Support, from case-driven knowledge creation through continuous improvement and reuse
Define how knowledge is captured from cases, incidents, and escalations and transformed into structured, reusable, high-impact assets
Establish governance models for knowledge quality, validation, ownership, versioning, and ongoing maintenance
Design and operationalize workflows that embed knowledge creation, review, and updates into daily Support activitie
Define and implement a RACI model for knowledge creation, review, approval, and maintenance
Knowledge and AI Readiness:
Own KM platform configuration, Search and analytics tooling, taxonomy, publishing workflows, and integration with case management and AI retrieval pipelines
Define and enforce standards that ensure Support knowledge is structured, tagged, and maintained to be fully consumable by AI systems such as LLMs, RAG pipelines, semantic search, automation, and recommendation engines
Partner closely with Data, AI, and Engineering teams to align knowledge models, structure, and lifecycle with AI consumption requirements and future AI roadmaps
Act as the primary owner of the Support knowledge layer that feeds AI, ensuring consistency, reliability, and scalability
Measurement, Feedback, and Adoption
Define, track, and continuously improve KPIs including knowledge coverage, freshness, reuse, case deflection, and measurable AI performance impact
Establish feedback loops that surface insights from AI usage and knowledge gaps back to Support Engineers, driving better case handling and higher quality knowledge creation
Lead change management initiatives to drive adoption, accountability, and consistent knowledge behaviors across global Support teams.

we are seeking a talented salesforce Project Manager to join our team. We are looking for an experienced professional who can lead complex salesforce implementation projects from inception to completion. Key Responsibilities:
* Manage end-to-end salesforce project lifecycles
* Oversee customer communication and expectations
* Create and maintain comprehensive project specification documents
* Conduct Quality Assurance of implementation outputs
* Provide matrix management for implementation team
* Ensure strict adherence to project timelines and deliverables
* Coordinate complex data migration efforts
* Develop strategic project management approaches

Were looking for a hands-on Technical Product Manager to lead a software product end-to-end - from business vision and customer needs to deep technical specifications and high-quality delivery.

Key Responsibilities:
Own the product lifecycle from concept to delivery
Translate business and customer needs into clear product and technical specifications
Manage product roadmap and prioritize backlog based on business value and technical complexity
Write PRDs and detailed technical design documents (LLD)
Work closely with Development and QA teams throughout the delivery process
Lead the rollout and adoption of new features across the organization

Full-time position | Central Israel

#hybrid Join Us. Make Your Imprint. Novidea is an insurance technology company solving the toughest challenges faced by insurance distribution businesses. Our innovative, data-driven insurance software platform allows our customers to manage the entire policy lifecycle across all lines of business, using data to inform every business decision, cross-sell and up-sell. Novidea delivers a 360-degree business view and a powerful competitive advantage.
What’s the job: We are looking for a Sales Manager to join the Novidea sales team and sell Docomotion, an advanced document generation solution. This role includes full ownership of the sales cycle, working closely with Mid-Market and Enterprise customers, and collaborating with SDRs, Pre-Sales, and Product teams.
What you’ll do:
* Own and manage the full sales cycle: lead qualification, product demonstrations, trial or POC management, pricing, negotiation, and closing.
* Responsible for building and managing strategic partner relationships to drive indirect sales and expand market reach through channel partners.
* Work closely with Solution Engineers to deliver Docomotion’s document generation solutions to prospective customers in the most effective and efficient way.
* Accurately forecast pipeline and revenue using Salesforce.
* Continuously develop deep knowledge of the product, the Salesforce ecosystem, and the competitive landscape.
What you bring (experience):
* Experience in an SDR/BDR role and 1 year of experience in B2B SaaS sales.
* Experience selling within the Salesforce ecosystem and understanding common business use cases.
* Experience selling complex, value-based solutions to Mid-Market and Enterprise customers.
* Demonstrated success in managing long, multi-stakeholder sales cycles.
* Excellent communication, presentation, and negotiation skills in English (additional languages are an advantage).
?Bonus points:
* Experience selling Document Generation, CPQ, CLM, or other Salesforce - native solutions
* Familiarity with Salesforce AppExchange and partner-led sales motions
* Experience working closely with Solution Engineers or Pre-Sales teams
* Salesforce certifications (Sales Cloud, Service Cloud, or similar)

We are looking for a Salesforce Business Analyst to join the CRM (Salesforce) team, which is responsible for supporting global our companys users and is in charge of global business processes.
The Salesforce Business Analyst will support global stakeholders and users and create project plans, track progress and create training materials.
You should apply if you are a team player who can drive complex projects to completion - we offer a great working environment in a successful company and development opportunities going forward.
The Salesforce Business Analyst will report to CRM Manager.
Your key responsibilities will include:
Establish working processes to ensure timely and high-quality delivery.
Design and implement solutions on the Salesforce platform.
Manage and lead projects in our companys Salesforce ecosystem.
Design and implement new business requirements to improve business processes.
Support users on the day-to-day tasks, including data fixes and troubleshooting.
Manage Salesforce releases, understand Whats coming (and when), present the new features to the relevant users & training.