לוח משרות דרושים מנהל שירות לקוחות בהרצליה

Power the Future with us! A global leader in high-performance smart energy technology, with over 4000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery Storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. As a Service Operations Specialist, you will be responsible for overseeing the operational aspects of service delivery within the organization, ensuring it meets the highest standards of efficiency, effectiveness, and customer satisfaction. You will work closely with various teams to streamline processes, resolve issues, and enhance the overall quality of service provided customers. What You Will Be Doing: Operational Management: Manage day-to-day operations to ensure smooth service delivery, including monitoring service performance metrics, identifying areas for improvement, and implementing solutions to enhance efficiency. Process Optimization: Analyze existing service delivery processes and workflows to identify inefficiencies or bottlenecks. Develop and implement strategies to streamline processes and improve operational effectiveness. Quality Assurance : Implement Quality Assurance measures to uphold service standards and customer satisfaction. Develop and maintain quality control procedures, conduct audits, and provide feedback to relevant teams for continuous improvement. Customer Relationship Management: Collaborate with customer-facing teams to address customer inquiries, complaints, or escalations in a timely and effective manner. Foster positive relationships with clients or customers to enhance satisfaction and loyalty. data Analysis and Reporting: Utilize data analysis tools and techniques to gather insights into service performance, customer behavior and fleet status. Prepare regular reports and presentations to communicate key findings and recommendations to stakeholders. Development and Risk Management: Identify and mitigate operational risks / opportunities to minimize disruptions and maintain business continuity.
Country:
Israel
City:
Herzliya

We are looking for a talented Escalation Leader to join our Customer Experience team.
Step into our world, where advanced technologies take center stage, transforming the online trading experience.
With our cutting-edge approach, we follow Hedge & new methodologies, constantly pushing boundaries.
Our open-door policy ignites a vibrant atmosphere of collaboration, where departments unite in a dynamic blend of community and creativity.
We offer an excellent work environment where you will be challenged and encouraged to grow professionally.
In this role you will:
Act as the primary interface driving key technical escalations with internal stakeholders and provide assistance to technical Support with escalation and de-escalation of customer issues
Lead and facilitate essential meetings and efforts to align resources around key escalations common objectives to ensure a timely and complete closure of escalated cases
Be the professional mentor of the global technical support team and encroach the technical knowledge of all members
Assist with post-issue root cause analysis (RCA) efforts to minimize and/or eliminate future occurrences
Define and implement methods, procedures, tools, and policies to meet the teams technical knowledge and ensure high-quality service is delivered to customers.
Act as the highest escalation point of technical issues and events
Effectively act as the funnels between technical support team and R&D to assist with the prioritization of production issues.