דרושים » שירות לקוחות » Escalation Leader

We are currently searching for a collaborative IT engineer with high technical knowledge and experience supporting a wide range of enterprise applications and systems. In this role, you will provide technical assistance and support to computer users, focusing on complex issues and advanced troubleshooting. Responsibilities involve setting up and removing endpoints, configuring and maintaining systems, conducting technical research and development, and overseeing daily operations.
The Impact Youll Make:
SaaS Management: Oversee our SaaS services from provisioning access management to on/off-boarding processes. Including Kandji/Intune, Slack, Office 365, Jira, GitHub and Zoom.
IT Support and Administration: Hands-on experience installing, troubleshooting, and fixing computer hardware and software issues, including desktops, laptops, printers, and other peripherals.
Process Automation and Improvement: Continuously improve and automate IT processes to enhance efficiency and effectiveness.
Hardware Lifecycle Management: Manage the entire lifecycle of hardware assets, including procurement, device management (Apple with Kandji and Windows with Intune), and depreciation.
Software Asset Management: Oversee the lifecycle of software/application assets from procurement to assignment to reclamation of licenses.
Daily IT Operations: Handle day-to-day IT tasks, including troubleshooting and support. Ability to manage IT and networking hardware, including, but not limited to, monitors, keyboards, mice, printers, scanners, Zoom Conference system, firewalls, switches, and APs.
Team Support: Provided IT field support. Troubleshoot hardware, software, and OS issues while adhering to warranty and security compliance requirements.
IT Infrastructure Maintenance: Maintain and support IT tech stacks such as Zoom rooms, AV systems, and on-premises systems.
Network Maintenance: Knowledge of enterprise networking concepts, including TCP/IP, LAN, WAN, SD-WAN, SSL VPN, DNS, and DHCP. Must have experience coordinating with ISPs and network teams to troubleshoot issues using deductive reasoning skills.
Documentation and Process Standardization: Write clear documentation and develop reproducible steps for issue resolution and oral communication skills with end users and the Global team in English and Chinese.
Security Vigilance: Stay updated with 0-day security issues and remediate them promptly.

We are searching for an innovative Backend Engineer that will join us and be part of a SW team responsible of the full life cycle development of several web key applications including technical and statistical research, design, coding and integration.
This role will require you to move fast and deliver great products, you will be part of a smart, motivated, creative team of people who are filled with positive energy targeting to bring the best solutions to the finish line.
In this role youll :
Deliver scalable features to support our vision in a timely and quality manner
Building cutting-edge technologies that make a powerful impact on data-driven systems
Tackle tough problems and find creative ways to solve them
Produce (a lot) of high-quality, functional code that is readable, testable and maintainable
Leverage our in-house autonomous tools to manage all development flow, from setting up our development environment to creating git branches and deploying services to production
Be the owner of your domain to ensure code quality, performance, and scalability of our products

We are looking for an all-around-player who will join our IT Production team performing a variety of tasks including infrastructure maintenance, Server-side support (mainly Linux based servers), improving the efficiency of the work using technologies and developing/Automating the IT infrastructures.
What you'll do:
Design and maintain new infrastructure systems and automation tools.
Applying, monitoring and enforcing server/system performance and policies.
Maintain the production systems integrity around the world, including implementing new systems, troubleshooting, and resolving production issues.
Tier 3 and tier 4 troubleshooting and support.

We are seeking an IT Infra Virtualization and cloud engineer to join our infrastructure department. The ideal candidate should have at least five years of experience in VMWARE, AWS, and networking topology. The candidate should be proficient in Linux. Knowledge of Git, Jenkins/GitHub Actions, Bash, and Python will be considered an advantage. We offer professional growth and development opportunities. If you meet the qualifications and are passionate about working with cutting-edge technology, please submit your resume and cover letter for consideration.

Responsibilities:

Oversee all aspects of the companys IT infrastructure, including systems and SaaS services.
Manage physical servers, virtualization systems, storage systems, and backups.
Provide internal support for company employees.
Expertise in servers, virtualization, cloud systems, backups, and related technologies.
Supervise and monitor the virtual infrastructure, primarily centered around VMWare virtual environments.
Manage both on-premises (co-location) and cloud-based infrastructure.
Administer external server farms and Disaster Recovery (DR) plans.
Collaborate closely with cross-functional teams to guarantee the reliability and scalability of our systems.
Diagnose and resolve technical issues related to the infrastructure.

XM Cyber is a leading cybersecurity company protecting the world’s largest organizations from cyber-attacks. We are seeking an IT Infra Virtualization and cloud engineer to join our infrastructure department. The ideal candidate should have at least five years of experience in VMWARE, AWS, and networking topology. The candidate should be proficient in Linux. Knowledge of Git, Jenkins/GitHub Actions , Bash, and Python will be considered an advantage. We offer professional growth and development opportunities. If you meet the qualifications and are passionate about working with cutting-edge technology, please submit your resume and cover letter for consideration. Responsibilities:
* Oversee all aspects of the company’s IT infrastructure, including systems and SaaS services.
* Manage physical servers, virtualization systems, storage systems, and backups.
* Provide internal support for company employees.
* Expertise in servers, virtualization, cloud systems, backups, and related technologies.
* Supervise and monitor the virtual infrastructure, primarily centered around VMWare virtual environments.
* Manage both on-premises (co-location) and cloud-based infrastructure.
* Administer external server farms and Disaster Recovery (DR) plans.
* Collaborate closely with cross-functional teams to guarantee the reliability and scalability of our systems.
* Diagnose and resolve technical issues related to the infrastructure.

We are looking for a IT Support Specialist.
In this role you will:
Be a part of our HelpDesk team providing IT Support solutions including PC troubleshooting and repair, managing networking devices, email solutions, security solutions, Windows and Linux servers and other On-Prem systems in the company along with Azure Cloud environments.

CodeValue is a leading software company delivering a full spectrum of software services that enable customers to focus on their core business activities. At CodeValue, we leverage the Web by administering cross-platform development. We strive to build and maintain our top-notch expertise in this extremely dynamic and versatile field. We are looking for an DevSecOps Engineer to lead the security processes on top of the company's CI/CD processes and work closely with development and DevOps teams to ensure all processes meet security requirements and enhance existing processes:
* Develop and implement automated CI/CD processes while incorporating best practices for software security.
* Collaborate closely with development and infrastructure teams to identify and remediate security vulnerabilities in code and infrastructure.
* Establish and manage tools for identifying and monitoring information security.
* Develop strategies for identity and access management.
* Provide training and raise awareness of security among development teams.
* Manage and implement response plans for security incidents.

We are expanding and is looking for a DBA preferably with Vertica experience. Work on major, challenging projects with enterprise and startup customers.
Design, develop & maintain the BIG DATA platform (Vertica).
Design, develop & maintain the BIG DATA infrastructure (development, monitoring, installation, integration, etc)
Be part of the dynamic and agile core DBA team.
Collaborate with field engineers for the deployment phases.
We may consider candidates who wish to transition from other databases to the world of Big Data.
Job location Herzliya, Israel.

we are expanding, seeking an Oracle DBA (infrastructure and applications) for retraining to the world of Big Data.
Design, develop & maintain the BIG DATA platform (Vertica).
Design, develop & maintain the BIG DATA infrastructure (development, monitoring, installation, integration, etc)
Be part of the dynamic and agile core DBA team
Collaborate with field engineers for the deployment phases
Work on major, challenging projects with enterprise and startup customers.
Job location Herzliya, Israel.

We are searching for an innovative and experienced Data Engineer that will join us and be part of our new data initiatives team in our data group.
As a Data Engineer, you will:
Be a part of a cross functional team of data, backend and DevOps engineers.
Be responsible for ingesting large volumes of new data, followed by deep understanding and inspection of the data in close collaboration with data scientists.
Lead the architecture, planning, design and development of mission-critical, diverse and large-scale data pipelines over both public and on-prem cloud solutions.