לוח משרות דרושים תמיכה טכנית - מחשבים ורשתות

The ERT Engineer will join the Emergency Response Team (ERT) in our Security Business Unit. The ERT group provides immediate and direct support for customers under attack to ensure services remain functioning and customer is satisfied.

What is the job:
You will have the skills of the ERT highest escalation group, providing technical security and support and expert guidance on product use as part of an overall network security defense solution (I.e. attack detection and mitigation), support strategic internal and customer projects, and provide real time support to security-related business and technical challenges.

In addition, as an Engineer the successful candidate will guide and support more junior ERT Analysts and facilitate collaboration between other groups, including our senior Cloud WAF and DDoS teams, and our TAC support group. The ERT Engineer is one link up in the escalation chain for ERT Analysts and provides support as part of the off hours on-call group.

We are looking for a Technical Support Engineer to join our support team. Our team supports automation and manual testers as well as developers working on our platform around the world. We are part of our customers CI\CD processes, therefore providing quick and professional replies to allow fast and safe deployment.
As a member of the team, you:
Will engage in complex technical support cases mainly by email or video calls if needed.
Will bring customer feedback and ideas back into the company to help product-tailor appropriate solutions.
Will work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers are super happy!
Must be willing to work in hybrid shifts (Possibility to work 2 shifts per week from home).
Full-Time Position - 5 days per week.
JR104025

Our company is the trading and investing platform that empowers users to invest, share and learn.
We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way.
We have created an investment platform that is built around collaboration and investor education.
On our platform, users can view other investors portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge.
We have over 38 million registered users from 75 countries and our platform is available in 20 languages.
We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users.
We are constantly growing and are excited to share that we are looking for an It Specialist to join our fantastic team!
What youll be doing?
Diagnose and resolve IT technical issues involving internet connectivity, Servers issues (VM and cloud), email clients, Anti-Virus, various operating systems.
Manage users and permissions in Active Directory, Azure AD, G-suite, Terminal Services, and addressing hardware, software, and network-related issues.
Install, configure, and maintain desktops, laptops, printers, meeting rooms and other IT equipment.
Writing scripts to optimize the automations in the org.
Monitor and resolve customer incidents, ensuring accurate classification and timely updates.
Adhere to customer SLAs for swift service restoration.
Expertly troubleshoot software applications and operating system issues for seamless IT operation.
Look for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved and future recurring issues can be avoided and Collaborate with other IT team members to escalate and resolve complex technical issues.
Create procedures, create new documentation for both technical and end-user roles.
Pertinent experience working with global teams.
Stay current with the ongoing expansion and development of the company- be aware of system information, changes and updates.
Provide troubleshooting, diagnose and resolve issues while maximizing customer satisfaction.
Provide comprehensive support to our entire organization, both locally and remotely.
Collaborate with vendors to procure hardware and software solutions as needed.
Monitoring the company resources.
Stay updated on industry trends and advancements to recommend improvements in IT systems.
Ability to work on a fresh service system.
Location- Bnei Brak.

At our Mobile Service Technicians are the backbone of the Service operation, who consistently deliver a revolutionary and exceptional experience customers every day out in the field, supporting our mission to accelerate the worlds transition to sustainable energy.As a Mobile Service Technician, you will be visiting customers out in the field and carrying out a wide range of technical vehicle repairs, as well as focussing on the continuous development of your technical skills. Weve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service to customers.To succeed, you must be energetic, excellent with customers, highly organized, and smart working. You should have a passion for the brand and the ability to build on your technical skill set and thrive in a team environment.

מה תעשו
Investigate upcoming repair cases, ensuring you fully understand customer concerns and have parts available
Plan routes, prepare parts, load vehicle and drive out to customers to service their vehicles, consistently meeting the daily customer target
Provide excellent mobile service experience, exceed customer expectations by going the extra mile and taking ownership of your customers
Educate the customers on technical information and general usage of the vehicle
Meet the customer and perform basic repairs such as (but not limited to) replacing interior components, general maintenance, charging issues, alert analysis, implement recalls/bulletins, fluid replenishments, door handle maintenance and adjustments, basic diagnostics and body adjustments
Fill out service repair orders in Ranger app/SCA and make payment settlement with customer
Liaise with a mobile service advisor if follow-up with customer is required due to unexpected or unforeseen changes
End your day with driving back to your base and handle MRB by taking it back to parts or have it scrapped
Follow safety instructions and all specified repair guidelines to the accepted quality levels
Operate a variety of hand, power, and shop tools and maintain tools and equipment
Maintain records of time, expenses and materials
Support other service centers when needed
Work with a collaborative attitude and team spirit with your mobile team to achieve goals
Develop and maintain your own individual development plan, continuously developing your knowledge.

Our company is your online studio for high-quality recordings and incredibly smart and fast editing.
It's powered by AI, but built for human conversations- anything from podcasts to video marketing is captured with 4K video quality and crystal-clear audio, no matter where youre located.
By removing all barriers between idea and expression, we empower anyone to create stories and conversations that engage their audience and inspire the world with conversations and stories.
What are we looking for?
We are looking for a skilled IT Specialist to maintain and enhance our companys IT services and infrastructure, ensuring seamless operations while supporting business growth.
This role requires strong communication skills, teamwork, and the ability to collaborate effectively across departments.
What Our IT departments responsibilities are?
* Provide IT Support, Training, and Orientation:
Assist new employees with IT setup and provide ongoing support and training as needed.
* Troubleshooting and Repair:
Resolve issues with IT equipment and networks, ensuring minimal downtime.
* IT Infrastructure Management:
Configure and maintain our IT infrastructure solutions such as Identity Provider (IdP), Mobile Device Management (MDM), Google Workspace, and more.
* Collaboration with Security Team:
Work closely with our security team to implement and maintain IT-level security solutions and overall security practices and processes.
* GRC and Auditing:
Oversee Governance, Risk, and Compliance (GRC) processes and handle auditing for certifications like ISO 27001 and SOC 2 Type 2.
* Innovation and Automation:
Develop and implement automation scripts and tools to streamline IT processes and improve efficiency.
* Vendor Management:
Work with IT vendors to ensure the best products and services are procured and maintained.

We are seeking a highly motivated IT Specialist to join our dynamic IT team. The ideal candidate will have strong communication skills, a solid understanding of IT operations, and technical expertise in both Mac and Windows environments.
This role involves managing office IT infrastructure, providing technical support, and assisting with various IT-related tasks, including hardware and software setup, network administration, and user support.
Responsibilities:
Provide technical support in both MacOS and Windows environments, including managing IT-related procedures for employee onboarding and offboarding.
Oversee and support various aspects of the office IT infrastructure, including design, implementation, and user engagement.
Facilitate the setup of new computer systems and user accounts, and manage IT equipment procurement.
Assist with network administration tasks, including DNS, DHCP, and IP addressing, ensuring the smooth operation of the companys IT systems.
Manage cloud environments (AWS/Azure), Office 365 tenants, SharePoint, and Active Directory (including Azure AD and hybrid deployments).
Provide support for video conferencing systems, including audio/visual configurations for corporate presentations and events.
Handle software distribution and device management using tools like Intune and Jamf.
Assist with firewall and VPN management (Fortigate/CheckPoint/F5) to ensure the security of IT systems.