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We are looking for a Support Engineer to become an integral part of our Customer Support team.
We strive to ensure customer satisfaction and improve users experience. You will be working directly with the customers and closely with our services, development, and product teams.
We are a cloud-based, innovative software company, and our product allows pharma and medical device companies to manage their quality and compliance processes electronically.
Our ideal candidate is passionate about learning new technologies and organizing information/data, and keen on becoming a part of a growing and dynamic team. Customer success is our top value, and this role requires individuals to be customer and service-oriented.
Responsibilities:
Diagnose and troubleshoot technical issues.
A key liaison between the customers and us.
Provide technical support and communicate with our customers.
Ensure customer satisfaction and identify outstanding issues.
Prioritize cases based on criticality and sense of urgency.
Provide documentation of technical knowledge.
Identify repetitive issues and escalate it to the relevant department (management,
services, development, etc.).
Perform system testing and minor configuration support.
Provide customer training.

We are looking for a manual quality assurance engineer to become an integral part of our QA team. We strive to ensure product quality. As a quality assurance engineer, you will lead the testing and validation strategies of our products.
A cloud-based, innovative software company, and our product allows pharma and medical device customers to manage their quality and compliance processes electronically.
Our ideal candidate should be passionate about learning new technologies, organizing information/data, working according to procedures and regulatory requirements, and keen on
becoming a part of a growing and dynamic team.
In this role, you will be part of a manual QA testing team, working in an agile environment.
Responsibilities:
Responsible for performance of testings during different phases of the product lifecycle:
development, validation, etc.
Work closely with R&D and product team to ensure product quality.
Writing and execution of all product validation activities.

We are looking for a salesforce architect deployment team lead to join the leadership team of professional services and lead the technical engineers.
Our Product, is a leading quality management solution for the life science industry.
As a salesforce architect deployment team lead, the candidate will lead a team of technical deployment engineers, responsible for the customers major and minor upgrades for the off-the-shelf as well as custom implementation. The candidate will be working in collaboration with product, R&D, Support, and customer success teams and with the customers.
Our ideal candidate should be an expert in Salesforce administration, creative, fast-paced lead who embraces the challenge.
Responsibilities:
Lead the technical deployment team.
Ensure the team has the right tools & skills.
Maintain CI/CD pipelines for Salesforce applications to enable rapid and reliable software releases.
Design, manage, and maintain tools to automate operational processes.
Ensure efficient ongoing upgrade process (Custom, Xpress, Package, Hot Fixes, etc.)
Provide Technical Support to the Team in salesforce functionalities related to upgrade processes and tools.
Collaborate with R&D developers to integrate new features and improvements into deployment processes.
Maintain up-to-date knowledge of technological trends and advancements.
Document and manage change requests and contribute to process improvement.

We are seeking a self-motivated talented and detail-oriented Technical Writer to join our dynamic team.
Key Responsibilities:
Collaborate closely with cross-functional teams including Product Management, Professional Services, and subject matter experts to produce high-quality technical documentation and Videos.
Create, update, and maintain comprehensive documentation including guides, release notes, knowledge articles and other tutorials.
Keep documentation up to date with each software release, incorporating new features and enhancements.
Conduct regular reviews of existing documentation to ensure accuracy, relevance, and adherence to the latest product developments.
Translate complex technical information into user-friendly documentation for diverse audiences, ensuring clarity, accuracy, and adherence to industry standards.
Conduct thorough research and gather necessary information from various sources to produce accurate and up-to-date content.
Work within project timelines to deliver documentation that aligns with product releases and updates.
Manage all customer-facing related content to be published in our knowledge base.

We are looking for a full stack senior developer to become an integral part of our R&D team. Our product, a leading quality management solution for the life sciences industry.
The ideal candidate should be highly creative and intellectually curious, should not be intimidated by challenges. A team player who will work closely with our product and professional services teams.
Responsibilities:
Work with other software developers to build our Suite application
Design and build the features that our users see and interact with on a daily basis
Take ownership of assigned tasks, deliver high-quality code
Develop applications on force.com platform
Develop cloud microservices on AWS
Develop Continuous Deployment solutions
Provide generalized production technical support
Help Identify and evaluate new technologies, innovations or partner relationships for alignment with technology roadmap and business value
Participate in code reviews and knowledge-sharing processes
Perform analysis of business models, logical specifications, and/or customer requirements to design and build Salesforce solutions
Lead mentoring and training activities for the R&D division.