לוח משרות דרושים מנהל IT בתל אביב יפו

We are looking for an IT support engineer to help build a robust service that enables trusted cancer diagnostics for all.
Responsibilities:
Maintain and improve the technology used by the company
Manage endpoints, servers, and services
Participate in equipment purchase
Collect evidence (logs and metrics) to comply to the standards Ibex adheres to
Test and examine staff complaints and support teams to remediate
Ensure that systems are safe and secure against cybersecurity threats

Our company develops state-of-the-art artificial intelligence SaaS solutions for cancer diagnostics.
Our cutting-edge technology is transforming the diagnosis of cancer, leading to rapid and accurate decision making and providing new diagnostic insight to enable precision medicine.
Our company is a well-funded start-up with global presence and headquarters in the USA and Israel.
Our world class team of researchers, engineers and medical experts is growing, as is our customer base, and we continue to invest in the success of our customer to maximize the impact on patient care.
If you are an outstanding professional, passionate about your work, a team player and want to make a difference in the lives of millions of people Come join us!
Responsibilities:
We're looking for a motivated and experienced Senior Director of Services and Support to lead the implementation, services and technical support for our customers throughout their journey with us.
The role will require the successful individual to work closely with the Customer Success team to establish positive relationships with customers, optimize customer deployments and lead customer support, accelerate projects and provide customer input to internal Product and R&D teams.
As Senior Director of Service and Support, you will be responsible for:
Driving quality and planning at the customer site to ensure all installations and upgrades are well managed and the customer enjoys a positive experience of working with our products and personnel.
Partner with Customer Success to assist in providing the best support to customers and partners.
Provide strong project management to plan, monitor and track customer projects and accounts.
Provide ongoing technical and product support (levels 1 to 3) to partners, customers and users .
Serve as primary contact of on-boarding of new customers and research partners.
Proactively identify opportunities for improvement and resolve issues.
Represent the voice of the customer/partner to provide input into the product
development and sales process.

We are seeking an experienced Manager to oversee the Information Technologies group and lead IT operations across our IT Engineering, MIS and help desk support teams.

This role requires a seasoned leader with strong managerial skills, capable of overseeing multiple teams within our IT departmentensuring collaboration, driving team performance, and fostering a productive work environment that aligns with our strategic goals.

Responsibilities

Team Leadership and Coordination: Direct and manage the operations of three distinct teams: IT Support (Help Desk), IT Engineering (Infrastructure, Lab, and Automation), and MIS (Management Information Systems). Cultivate a collaborative team environment, streamline inter-departmental communication, and enhance productivity to achieve strategic objectives across all technology fronts.
Cloud Environment and Data Center Oversight: support cloud environments AWS/AZURE/GCP and data centers management. Implement best practices for cloud management and data center efficiency to support enterprise-wide applications and data storage solutions.
Responsible of the company labs including user management, networking, auto provisions and maintenance
Strategic Planning and Integration: Develop and implement strategies for system renewals, user management, system usage and support. Drive project management for system integrations and automation to ensure seamless data flow between platforms.
Budget Management: Act as the budget owner; responsible for planning and managing the annual budget for Information Systems.
Project Management Excellence: Spearhead and oversee all IT-related projects, from initial conception through to successful execution. Employ rigorous project management methodologies to ensure timely delivery within budget constraints. Coordinate cross-functional teams to facilitate seamless project workflows, ensuring clear communication and effective resolution of issues throughout the project lifecycle.
Technical Troubleshooting: Troubleshoot and resolve complex technical issues, maintaining high system integrity and operational efficiency.
Collaboration and Customization: Work closely with internal departments to tailor solutions that optimize business processes and ensure system alignment with business needs.
Performance Monitoring: Monitor and evaluate system performance, recommending improvements and optimizations.
Support and Training: Provide comprehensive training and support to end-users, enhancing user satisfaction and system usability.
Vendor Management: Collaborate with external vendors and partners to ensure effective system implementations and upgrades.
Industry Awareness: Stay abreast of industry trends and best practices to enhance the capabilities of our information systems continually.

We are seeking an IT Infra Virtualization and cloud engineer to join our infrastructure department. The ideal candidate should have at least five years of experience in VMWARE, AWS, and networking topology. The candidate should be proficient in Linux. Knowledge of Git, Jenkins/GitHub Actions, Bash, and Python will be considered an advantage. We offer professional growth and development opportunities. If you meet the qualifications and are passionate about working with cutting-edge technology, please submit your resume and cover letter for consideration.

Responsibilities:

Oversee all aspects of the companys IT infrastructure, including systems and SaaS services.
Manage physical servers, virtualization systems, storage systems, and backups.
Provide internal support for company employees.
Expertise in servers, virtualization, cloud systems, backups, and related technologies.
Supervise and monitor the virtual infrastructure, primarily centered around VMWare virtual environments.
Manage both on-premises (co-location) and cloud-based infrastructure.
Administer external server farms and Disaster Recovery (DR) plans.
Collaborate closely with cross-functional teams to guarantee the reliability and scalability of our systems.
Diagnose and resolve technical issues related to the infrastructure.

As a leader in IT, you will play a pivotal role in transforming our IT team by leveraging your vision and thought leadership to inspire change at all levels. You will collaborate with cross-functional teams across IT and business functions to drive process automation, efficiency, scalability, and consistency, ultimately supporting our company's growth. This role demands the ability to lead through influence, manage complex processes, and oversee timelines across competing programs and initiatives. Your strong technical expertise and passion for engineering, operations, and customer service will be essential as you lead an organization delivering projects with high business value and cost-effective solutions.

Your Impact

Strategic Leadership and Comprehensive Accountability: Take complete ownership of the IT ecosystem, covering Endpoint Engineering, Service Desk, Engineering Labs and Field Operations for our Tel Aviv office - Serve as a strategic ally to internal and external stakeholders by setting priorities and ensuring that IT initiatives align with organizational objectives
Stakeholder Collaboration and Expert User Support - Deliver top-tier support across various platforms like Mac, Windows, Chromebooks, and Mobile Devices - Consistently interact with stakeholders to obtain feedback and adapt IT solutions - Ensure customer satisfaction through exceptional technical assistance

We are looking for an Experienced Help Desk Engineer as a part of the IT team, supporting 400 employees and responding to all helpdesk tickets in a dynamic environment.
The ideal candidate will be self-motivated, enthusiastic, and work well as part of the local IT team.
If you have a strong technical orientation and experience as an IT Helpdesk this is a great opportunity for you! If you enjoy working for an IT-centric company with the newest technology, surrounded by great people and a cool environment.
Responsibilities:
Support IT-related incidents \ requests of users and support existing systems and services.
Maintaining an inventory of IT assets, setting up new users, and assorted other IT-related tasks plus general maintenance of all hardware \ software.
Stay user-focused and quickly respond to technical requests either by phone, mail or in person while documenting in the helpdesk ticketing system.
Diagnose and resolve technical hardware \ software issues in a mixed Windows \ Mac environment.
Identify and escalate situations that require urgent attention.
Follow up with customers, provide feedback and see problems through to resolution.

We are looking for an IT Infra Virtualization Engineer to join our Infrastructure department. The ideal candidate should have a minimum of 5 years of experience in VMWARE, Storage systems and networking topology. The candidate should be proficient in Linux. Knowledge of Git, Jenkins, Bash and Python will be considered an advantage. We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development. If you meet the qualifications and are passionate about working with cutting-edge technology, please submit your resume and cover letter for consideration.
Key Responsibilities:
Supervise and monitor the virtual infrastructure, primarily centered around VMWare virtual environments.
Administer and uphold Linux servers, predominantly RedHat-based systems.
Handle updates, upgrades, and firmware patches for both virtual and on-premises infrastructure.
Collaborate closely with cross-functional teams to guarantee the reliability and scalability of our systems.
Diagnose and resolve technical issues related to the infrastructure.
Oversee and maintain storage systems such as Netapp, EMC or Infinidat.
Manage for both on-premises and cloud-based infrastructure.

An innovative network security solutions provider, is at an exciting time in its history and is growing fast! We are looking for a highly skilled and versatile IT Manager to join our team.
As an IT Manager, you will be responsible for the IT strategy and will manage the IT day-to-day needs across the company. As part of your role, you will also collaborate with stakeholders and cross-functional teams to continuously develop, implement, and maintain our IT technology and security programs.
Responsibilities:
Technical support - provide general support for our local and global team.
Responsible for the on-boarding and off-boarding process, including company device deployment, account creation, permissions management, licenses, etc.
Maintain vendor relationships.
Take part in projects to improve the companys IT infrastructure, operations, and security.
Handle security alerts.
Maintain IT operations for the companys sites.

We are looking for an IT System Admin to provide technical IT support to the companys employees.
Key Responsibilities:
Provide IT technical support and infrastructure to our employees & company (software, hardware, security, network, etc)
Troubleshoot, investigate, and solve complex IT issues related to:
Computersservers software & Hardware (system configuration, software management, maintenance, and upgrades)
Operating systems (Windows, Windows Servers)
Network infrastructures (LAN, WAN, VPN)
Company IT systems and business applications
IT Security Events.
Manage IT Support tickets queue according to the companys SLA and KPIs to provide quick, efficient, and professional support.
Research and recommend innovative solutions, and where possible, automated approaches for IT tasks.
Leading and executing IT projects aimed at implementing and improving technologies and systems.
Work as per IT policies and guidelines (SLA, KPIs, etc.)
Assist IT Manager in diverse tasks and other duties as needed or assigned.

We are looking for a talented and diligent IT Operations & Helpdesk Engineer to provide fast and efficient technical support to our global users and lead the daily IT Operations and Helpdesk tasks.
The ideal candidate will become a critical part of an extremely technical team and work closely with cross-organizational units.
This is an amazing opportunity to challenge yourself and grow professionally.
Responsibilities:
Manage IT support tickets through their full-service lifecycle while ensuring the SLA is met.
Handle global end-user equipment and support software and hardware issues.
On-going support for global corporate technical equipment such as monitors, printers, conference rooms, IP telephony, and other IT peripherals.
Be the focal point for onboarding and offboarding activities.
Assist SecOps team in security operations.

We are currently seeking a dedicated IT professional who possesses exceptional communication abilities, comprehensive knowledge of industry best practices, and a profound technical proficiency in IT operations within both Mac and Windows environments.
The position is with our IT Service Desk team, where the candidate will provide dynamic support in a collaborative environment, handling internal requests, setting up new computer systems, and delivering essential IT support.
Responsibilities:
Oversee various aspects of the office IT infrastructure, including its design, implementation, and user engagement
Provide technical support in both MacOS and Windows environments.
Manage IT-related procedures for employee onboarding and offboarding
Facilitate the setup of new computer systems and user accounts
Provide support for video conferencing, including audio and visual configurations
Assist with audio/visual setups for corporate presentations and events
Manage the procurement process for IT equipment.

We are looking to hire an IT expert with a focus on service, outstanding communication abilities, and a deep understanding of best practices.
You'll ensure our IT infrastructure operates reliably and securely, facilitating company-wide success in a mixed Windows and Mac environment.
Responsibilities:
Administer and support the daily operations of our IT network systems, which include endpoint management, cloud services, identity management, device configuration
Develop and manage the companys network architecture to maintain robust connectivity and security
Design and implement IT infrastructure solutions, ensuring efficient and effective deployment
Track and resolve system issues, maintaining detailed records from identification to resolution
Collaborate with various teams to refine processes for increased efficiency
Ensure uninterrupted operation of essential workplace technology, including network infrastructure, Wi-Fi, internet access, Teams rooms, scheduling systems, and dashboards.

Required IT Specialist
As the IT Specialist, you will develop, maintain, and create IT processes and infrastructure projects as required by various business needs.
You will be responsible for various core processes and systems within, including the office network, our SaaS IdP, endpoint management solutions (MDM, EDR) remote access, organizational SaaS systems, IT equipment, licenses & stock management and helpdesk operations. You will be working with all departments providing IT support and working incredibly closely with DevOps and Security teams on infra & infosec interfaces.
Responsibilities:
Serve as the first point of contact for end users and perform remote troubleshooting through diagnostic techniques.
Install, configure, and maintain hardware and software.
Set up accounts and workstations.
Manage office inventory.
Assist with IT procurement
Deploy and manage new IT systems, services, and projects.
Monitor performance and maintain systems according to the companys guidelines.
Ensure security policies, procedures, and protocols of the company.
Administer facility IT equipment (alarms, cameras, switches, routers, access points and others).

As Senior Technical Partnerships manager, youll be in charge of managing strategic partners and customers from the technical perspective, as well as deploying beta products with those partners.

Responsibilities
Ownership of the technical engagement with key technical partners, such as: selected strategic customers, design partners, resell partners, technology providers etc., including:
Participating in the development of partnership strategies in close collaboration with leadership
Technical Design and implementation of products deployment and integrations with the partner
Initiation of partner-specific technical solutions to unlock the value of partnerships