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We are looking for a Senior Technical Support Engineer to join us!
On your day-to-day work, you will act as an escalation focal point for Customer Technical Support teams for Tier 1 Support, and Operations teams. Be responsible for performing deep investigations and solving complicated issues.
Main Responsibilities:
Acting as Tier2+3 support escalation team member, investigating, and solving customer and monitoring issues.
Triage support tickets
Conducting root cause analysis
Working closely with DevOps and Embedded teams in the R&D organization to resolve customer issues quickly and effectively.
Prioritizing customer issues according to their business priority.
Acting as the technical leader: mentoring fellow engineers and employing technical expertise in driving decisions.
Identify support tools gaps, enhance needs, and propose solutions.
Understanding business requirements and converting them into ticket/issue resolution.

We are looking for a Technical Support Engineer to join our support team. Our team supports automation and manual testers as well as developers working on our platform around the world. We are part of our customers CI\CD processes, therefore providing quick and professional replies to allow fast and safe deployment.
As a member of the team, you:
Will engage in complex technical support cases mainly by email or video calls if needed.
Will bring customer feedback and ideas back into the company to help product-tailor appropriate solutions.
Will work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers are super happy!
Must be willing to work in hybrid shifts (Possibility to work 2 shifts per week from home).
Full-Time Position - 5 days per week.
Why youll love your job:
Working closely with our worldwide customers, from start-ups to Enterprises.
Youll have the opportunity to troubleshoot and support various software configurations and run appropriate testing & diagnostics, providing our customers with professional technical support.
Youll collaborate with the R&D and product teams, learning about engineering processes.
Youll be part of an awesome team that is a vital part of our customers deployment processes
Learn about the test automation world from within an industry leader.
Opportunities for further training and advancement within and outside the department in a future-oriented industry

Required Customer Support Engineer
Full-Time
Hybrid
Who we are:
Our story is likely one you havent heard before. Founded in 2015, were a bootstrapped product-led company that has grown to over 100,000 customers, 500 million users per month & millions of annual revenue.
Whats the opportunity:
Our Customer Support team is looking for a Customer Support Engineer with a passion for technology and helping customers.
In this role, youll be the main point of contact for our clients. Helping them with our product and ensuring they have the best possible experience with us.

This role offers an exciting opportunity for a technically savvy individual to contribute to the establishment of our new support team.As a Senior Support Engineer, you will play a critical role providing technical assistance to our customers and internal stakeholders, ensuring the timely resolution of complex technical issues.If you are passionate about technology, enjoy solving challenging problems, and thrive in a dynamic and collaborative environment, we encourage you to apply.
Responsibilities:
Provide guidance, assistance, and advanced technical support to customers and internal teams.
Troubleshoot and resolve complex issues in collaboration with R&D.
Contribute to the development and improvement of support processes and procedures.
Communicate effectively with customers, providing clear and concise updates on issues, issue resolution progress, and root cause analysis.

Required Solutions Engineer
About The Position
Step into the heart of AppHarbr where our ultimate mission is to ensure high quality in-app ads to secure the mobile user experience. AppHarbr ensures that disruptive and intrusive ads don't reach app users with proactive ad quality controls. Real-time ad quality protection equips app publishers with control against disruptive, unwanted, malicious, and offensive ads. Our dynamic team of superior talent are hard at work, not only protecting users from the menace of bad ads but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.
As a Senior Solutions Engineer, you will play a key role in ensuring the success of our clients by designing, implementing, and supporting our technical solutions, acting as the bridge between our technology and our customers.
In this role, you will partner closely with our clients to understand their unique technical needs, scope out solutions, and ensure successful implementations. Youll collaborate with product, engineering, and account management teams to deliver the highest quality service, helping our clients optimize and enhance their use of AppHarbrs SDK and other solutions.
If you enjoy diving deep into the technical aspects while providing exceptional customer experience, this role is perfect for you.
Responsibilities:
Serve as a trusted technical advisor to our AppHarbr clients, providing strategic solutions that align with their business needs.
Lead pre-sales and post-sales processes, including product demonstrations, proof of concept (POC) stages, and hands-on implementation.
Plan, design, and implement customer onboarding solutions, SDK integrations, and reporting programs.
Work closely with internal teams, including product management and R&D, to ensure that client expectations are met and exceeded.
Troubleshoot complex issues and provide timely resolutions, serving as the main technical point of contact for customers.
Collaborate with the account management and customer success teams to identify opportunities for optimizing and expanding client usage.
Advocate for clients internally, ensuring their feedback and needs are communicated effectively to our product and engineering teams.
Develop user guides, training materials, and presentations to educate clients on AppHarbrs solutions and best practices.
Create and monitor reports & dashboards for monitoring data, finding helpful insights, and identifying action items.

Required Application and Support Manager
Responsibilities:
Overall responsibility for supporting our customers, pre-sale and post-sale
Build a capable and proactive team of application engineers
Run by himself and through his team demos, customer trainings and other pre-sale activities
Manage delivery to customers, version control on each release to customers and prepare supporting documentation
Responsible of customers successful design and usage of our products
Supporting the customers building their system out of our ASICs and modules
Follow up and monitor customer progress developing and evaluating our products, drive internal teams to supply solutions to any issue raising with the customer.

We are looking for a Technical Support Engineer to join our support team. Our team supports automation and manual testers as well as developers working on our platform around the world. We are part of our customers CI\CD processes, therefore providing quick and professional replies to allow fast and safe deployment.
As a member of the team, you:
Will engage in complex technical support cases mainly by email or video calls if needed.
Will bring customer feedback and ideas back into the company to help product-tailor appropriate solutions.
Will work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers are super happy!
Must be willing to work in hybrid shifts (Possibility to work 2 shifts per week from home).
Full-Time Position - 5 days per week.
JR104025

We are seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing presses by providing first-class Technical Support to our growing customer base and enhancing strong relationships with customers.
Responsibilities:
Transfer of technical knowledge to press operators to resolve on-site technical issues Escalate complex issues to our worldwide teams to ensure optimal and effective treatment of customer issues Harness technical knowledge of the technical aspects of the presses, to maximize both press production and productivity.
Attributes:
Availability to work flexible hours, with the ability to travel 60%-70% of the time to customers' sites (including overnight trips) Ability to work under remote supervision and perform well under pressure Excellent interpersonal skills, working with global customers and colleagues "Can do" approach using established technical policies and procedures to effectively handle customer issues Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products Self-motivated and able to work in a dynamic workplace Clear and effective English communication skills.

As a Level 3 Technical Support Engineer, you will be a member of the support team that solves challenging Silk technical issues for our customers. This role is critical to the success and satisfaction of our customers. You will identify and drive product and customer experience improvements by providing insights in a well-articulated, data -driven manner that identifies the product/service challenges of our customers. You will work directly with customers and with other engineers to troubleshoot, upgrade, debug, and help resolve customer issues effectively and professionally. Also, you will work with colleagues in Cloud Infrastructure and Development Engineering to implement and influence new offerings using Silk solutions and other supporting technologies.
Responsibilities:

* Provide in-depth Technical Support and corrective maintenance, work directly with customers, remotely as well as on-site, if required.
* Independently investigate and troubleshoot customer problems to resolution.
* Conduct preventative maintenance, such as software upgrades and best practice implementations.
* Collaborate with Global Support and Engineering on advanced issues.
* Effectively advocate for improvements on the customers behalf to Engineering and Product teams.
* Write technical whitepapers and application notes.
About Silk:
The Silk Platform delivers software-defined cloud Storage that empowers high-performance cloud databases to perform, share data, and run efficiently. Our Instant Extract feature enables companies to quickly and securely leverage their most current data and distributed availability. The Silk squad is made up bright, like-minded individuals who love technology, their teammates, and working together towards a common goal. Silks customers are #1 and we know from experience that winning together is the only way to go. Join our Squad!

Service Manager are the leaders of our mobile technician teams. In this role, you will be responsible for leading a committed team of mobile technicians while delivering a flawless service experience by achieving excellent results and operational efficiency in our service centers.

מה תעשו
Provide effective supervision and coaching to assigned technical employees to achieve required mobile service quality and production goals. Maintain proper records and inventories. Manage smoothly planned routes and workflow per mobile technician.
Serve as a leader for mobile service activities, ensuring that work standards are defined and systematically improved with input from mobile technicians and the rest of the service center team.

Lead, coach and develop a highly engaged team of mobile technicians.
Partner with local service desk manager(s) and other key stakeholders to establish quality, speed and cost targets based on customer and business needs.
Ensure that available work standards and engineering procedures are current, accurate and that all work is performed in compliance to ensure maximum quality.

Monitor to ensure all employees are in compliance with safety rules and safety programs.
Work with staff to resolve technical and personal issues. Makes schedules to effectively meet service needs and to ensure vacation and other time off in accordance with company policies.

Responsible for selecting team members and ensuring they receive required training. Conduct regular one-on-one development meetings with team members to facilitate their professional development. Monitor team and individual training needs/requirements and coordinate training as needed in partnership with training team resources.

We are looking for a Solution Engineer.
Responsibilities:
Guide and assist customers in utilizing the platform and implementing AI models.
Help customers understand complex AI concepts, identify relevant use cases, and implement solutions to drive business value.
Address and resolve technical and data-related issues.
Provide valuable feedback to the product team and collaborate to enhance the product.
Analyze model outputs and explain complex ideas in a clear, understandable manner.
Serve as the primary data and technical contact for clients, understanding and addressing their needs.

Required Junior Technical Support Engineer (fresh graduate)
A global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the worlds critical infrastructure and securing our way of life.
The Position:
We are now searching for a Technical Support Engineer to join our Customer Support team. The Technical Support Engineer manages customer issues to ensure that they are resolved quickly and satisfactorily. He or she also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the product roadmap. As a member of a small and dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping customers integrate OSPWAT products, helping to test and assess new products and product releases, and other special projects. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and doing what it takes, to contribute to our quick growth.
What You Will Be Doing:
Customer Issue Management:
Review and prioritize the queue of open tickets, ensuring timely resolution of each issue.
Track customer status for each ticket, including support level, previous interactions, and satisfaction level.
Investigate and research customer-reported issues, striving to recreate and resolve them promptly.
Collaborate with internal departments, such as Product Development, Finance, Legal, etc., as needed to address customer requests in a coordinated and efficient manner.
Provide responsive phone and chat support to address customer queries and concerns.
Documentation and Reporting:
Ensure comprehensive documentation of all customer interactions, updates, and resolutions in the ticketing system.
Maintain proper attributes and tags for tickets, facilitating efficient tracking and reporting.
Create and update customer-facing knowledge base articles to aid in issue resolution and self-help for customers.
Continuous Improvement:
Proactively enhance technical knowledge and proficiency in our products.
Collaborate with cross-functional teams to contribute insights and feedback for product improvement.

known for being the top rated video interviewing platform and has recently expanded to become the most comprehensive and flexible hiring solution for small and medium sized organizations. With the acquisitions of an ATS and Assessment platform,  a complete Talent Acquisition Suite designed to meaningful connections between talented individuals and organizations. Hire is currently seeking a Customer Support Specialist. As the first point of contact for our customers, the Customer Support Specialist is responsible for providing exceptional customer support through direct communication to solve problems, answer questions, and give advice and support. Who we are looking for: The most important requirement is that you care about the experience of others. You're the type of person that would go above and beyond to resolve client issues. Friendliness and patience are necessary personality traits. You are confident with yourself and you can stay calm when customers are upset. You will also need to be able to independently organize and prioritize tasks and schedules. You are a driven person, no one needs to push you to excel, its just who you are. This isnt a fit for anyone whos OK with things falling through the cracks.
 
 
Responsibilities:
 
* Communicate with customers via live chat or video calls to answer questions and troubleshoot problems.
* Handle complaints, provide appropriate solutions and workaround alternatives within the SLA time limits.
* Demonstrate and assist customers with using product features and functionalities.
* Stay up to date and educate customers about new features.
* Follow up with customers to ensure resolution and satisfaction.
* Report and manage bug tickets using the relevant services and tools.
* Collect and present user feedback to product management to influence development priorities and future road-map.
* Contribute to team projects by accomplishing related tasks as needed.

We're looking for an experienced IT Support Engineer to join our EMEA team in Tel Aviv. Youll be providing onsite support at our office as well as remote assistance for the wider EMEA region.
Your main tasks will involve resolving technical issues, performing installations, upgrades, repairs, and backups, ensuring smooth tech operations daily.
Your Opportunity:
Provide Technical Support: Answer queries from staff in person, over the phone, or through our ticketing system on all company-supported applications
Troubleshoot IT Issues: Diagnose and resolve problems with computers, telephony, and network systems
Onboarding and User Management: Conduct IT onboarding for new hires, create/manage user accounts, and ensure configurations meet departmental needs
Equipment Provisioning: Set up and configure equipment for new staff across EMEA, including provisioning and verifying with Hiring Managers
Resolve Compliance Tickets: Address vulnerability and non-compliance issues directly with end users
Documentation & Escalation: Document solutions for future reference. and route complex issues to relevant IT teams when necessary
Communication & Follow-Up: Keep users informed throughout the issue resolution process with clear communication
After-Hours Support: Participate in an on-call rotation to provide after-hours support as needed
Asset Management: Manage the local inventory of IT hardware