לוח משרות דרושים מהנדס תמיכה ושירות עבודה היברידית

We are looking for a Technical Support Engineer to join our support team. Our team supports automation and manual testers as well as developers working on our platform around the world. We are part of our customers CI\CD processes, therefore providing quick and professional replies to allow fast and safe deployment.
As a member of the team, you:
Will engage in complex technical support cases mainly by email or video calls if needed.
Will bring customer feedback and ideas back into the company to help product-tailor appropriate solutions.
Will work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers are super happy!
Must be willing to work in hybrid shifts (Possibility to work 2 shifts per week from home).
Full-Time Position - 5 days per week.
Why youll love your job:
Working closely with our worldwide customers, from start-ups to Enterprises.
Youll have the opportunity to troubleshoot and support various software configurations and run appropriate testing & diagnostics, providing our customers with professional technical support.
Youll collaborate with the R&D and product teams, learning about engineering processes.
Youll be part of an awesome team that is a vital part of our customers deployment processes
Learn about the test automation world from within an industry leader.
Opportunities for further training and advancement within and outside the department in a future-oriented industry

Required Customer Support Engineer
Full-Time
Hybrid
Who we are:
Our story is likely one you havent heard before. Founded in 2015, were a bootstrapped product-led company that has grown to over 100,000 customers, 500 million users per month & millions of annual revenue.
Whats the opportunity:
Our Customer Support team is looking for a Customer Support Engineer with a passion for technology and helping customers.
In this role, youll be the main point of contact for our clients. Helping them with our product and ensuring they have the best possible experience with us.

We're looking for an experienced IT Support Engineer to join our EMEA team in Tel Aviv. Youll be providing onsite support at our office as well as remote assistance for the wider EMEA region.
Your main tasks will involve resolving technical issues, performing installations, upgrades, repairs, and backups, ensuring smooth tech operations daily.
Your Opportunity:
Provide Technical Support: Answer queries from staff in person, over the phone, or through our ticketing system on all company-supported applications
Troubleshoot IT Issues: Diagnose and resolve problems with computers, telephony, and network systems
Onboarding and User Management: Conduct IT onboarding for new hires, create/manage user accounts, and ensure configurations meet departmental needs
Equipment Provisioning: Set up and configure equipment for new staff across EMEA, including provisioning and verifying with Hiring Managers
Resolve Compliance Tickets: Address vulnerability and non-compliance issues directly with end users
Documentation & Escalation: Document solutions for future reference. and route complex issues to relevant IT teams when necessary
Communication & Follow-Up: Keep users informed throughout the issue resolution process with clear communication
After-Hours Support: Participate in an on-call rotation to provide after-hours support as needed
Asset Management: Manage the local inventory of IT hardware

We're seeking candidates who are excited to enter the field of Cyber Security, guided by their curiosity, passion for innovation, and strong desire for learning.
Join us as Technical Services Engineers and contribute to shaping the future of cybersecurity.
Key Responsibilities
Why Should you join the Technical Support family?
Get experience with the security products of the leading vendor in the Cyber Security industry.
Challenge yourself on a daily basis with complex, technical issues.
Work with the biggest Enterprise IT departments around the world.
Join a team of motivated, fun and creative minds.
Build a long-term career with multiple options for future growth.
The training materials will include:
Networking
Operating Systems
Our leading products
Professional tools and methodologies
*The training will begin on 11.11.2024.

We are a leading SaaS company in the cyber security field, is seeking a Technical Support Specialist to join our team. As such, you'll be working in a #HYBRID mode form the Ramat Gan office and report to the local Team Lead, Technical Support.

You will have the following responsibilities:
Diagnose and troubleshoot customer issues, and provide effective solutions within the required SLA.
Supporting the technical aspect of onboarding process for new customers.
Document and track customer interactions, issues and resolutions.
Collaborate with cross-functional teams, including Engineering and Product, to escalate and resolve complex technical issues.
Become a product expert for customers and stay up-to-date on new features.
Identify and write internal and external technical articles or knowledge-base entries, like typical.