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We are looking for Tier 2 Support Engineer to join the team!

The role's success hinges on collaborative support from all stakeholders, leveraging existing documentation, and active involvement in new design and specification initiatives. Ensuring all tasks are executed with a strong focus on application security is paramount. Addressing unprotected application and web service vulnerabilities is crucial, as they are commonly exploited avenues for hackers to access critical data and disrupt business operations.

Proactively enhancing the efficiency of both production and development environments is a key responsibility. Additionally, serving as the primary point of contact during emergencies, especially within Major Incident Management workflows, and acting as a liaison between Developers and Support teams are integral aspects of the role.

Identifying opportunities for automating manual tasks and enhancing processes further strengthens our operations.

Responsibilities:
Provide multi-channel customer support to ensure timely issue resolution and customer satisfaction.
Conduct training sessions for new team members and actively participate in the onboarding process.
Offer insights on application and infrastructure scalability to development and DevOps teams.
Collaborate with internal teams and external vendors to troubleshoot and resolve complex issues.
Monitor application performance using specialized tools and contribute to the development of new monitoring solutions.
Work with R&D and DevOps to conduct Root Cause Analyses (RCAs) and develop Standard Operating Procedures (SOPs).
Document findings and collaborate with the Knowledge Manager to create and update Knowledge Base articles.
Develop scripts to automate repetitive tasks and streamline information gathering processes.
Gain involvement in code and development activities to enhance infrastructure understanding and provide recommendations as needed.
Assist in regression testing for critical issues and participate in the testing of new integrations and features.
Report identified bugs after successful replication and investigate malicious attempts, taking appropriate actions based on findings.

the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more,transforming the hospitality industry with innovative solutions.

Today, has 15 offices and 700+ team members across the globe.

API Support engineer's responsibilities include resolving customer queries, recommending solutions, and working with API to complete client requests.

Responsibilities
Solve technical questions related to APIs, webhooks, third-party integrations, and new feature complexities.
Perform API tasks requested by external and internal users.
Develop and maintain tools that help deflect tickets and reduce handling time for both the API team and the greater CX team.
Participate in client/prospect calls to provide professional guidance on utilizing API and its best practices.
Escalate, consult, and advocate for the clients standpoint across Product/R&D teams.

If you are passionate about engaging customers, help and support them with high-end security products then you are welcome to We-Ankor Cyber Security Division. looking for a Customer Facing hands on technical expert.
Our Professional Service Engineers build and maintain relationships with customers. Our mission is to set the bar high when it comes to customer satisfaction with the security products we sell, implement and operate.
Role Includes
You should have exceptional relationship skills and the ability to be independent with supporting multiple clients from different sectors in the Israeli market. If this is you, we would be happy to wish you good luck at your new job at We-Ankor!
What will you do?
Deliver implementation, enablement assist and support clients with state of the art cybersecurity products.
Consult with Customers to help them implement their needs and goals with customized and unique security configurations.
Demonstrate skills and knowledge surrounding EDR/EPP/NGAV and Networking and Cloud Security solutions.
Help your team improve delivery, support and manage methodologies in order to improve customer satisfaction.

We are hiring a Customer Support Engineer who is enthusiastic about solving complex puzzles and diving into technical problems.
As a Customer Support Engineer, you will provide world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams.
You will be responsible to:
Provide fast, professional, and personal support to our customers worldwide, via emails, video calls and recorded sessions
Provide application support onour platform, mainly on configurations and integrations with other CRM platforms
Do troubleshooting and ensure each ticket has been solved
Make the customer satisfied with the solution and support provided
Manage your work in a ticketing system
Collaborate with different teams in the company

We are looking for the person who will help us establish our global customer support to our customers (consumers and businesses) worldwide. This is a HUGGEEE role as we believe that customer support is one of the most important factors in our success. You will set the vision for our global support service by developing processes, roadmaps and strategic initiatives to ensure we're consistently delivering best-in-class customer experience.

We are looking for a Customer Operations Engineer.
As Customer Operations Engineer, you'll work closely with customers and the engineering team to solve any technical challenges.
You will become knowledgeable about the customers user journey to make it more efficient and organized while achieving the Customer Operations goals.
You will also oversee every code release and implement systems to improve the efficiency of the team.
What Will You Do:
Work very closely with our top customers to make sure that they gain value and value-realization from our product and are satisfied with the overall service we provide.
Be the focal point for any technical-related matter, and progress and own the outcome until fulfillment according to customer's needs.
Participate in the proactive monitoring of customers environments via various monitoring tools and participate in the teams on-call rotation.
Be part of the customer's onboarding process and assist them with ongoing usage.
Partner with sales on accounts planning and proactively identify technical opportunities for expansion.
Define timelines, milestones and success criteria, while ensuring that they are successfully achieved.
Advocate internally for customer needs be the technical voice of the customer .
Contribute on an ongoing basis to our technical documentation.

We are looking for a Senior Technical Support Engineer to join us!

On your day-to-day work, you will act as an escalation focal point for Customer Technical Support teams for Tier 1 Support, and Operations teams. Be responsible for performing deep investigations and solving complicated issues.

Main Responsibilities:
Acting as Tier2+3 support escalation team member, investigating, and solving customer and monitoring issues.
Triage support tickets
Conducting root cause analysis
Working closely with DevOps and Embedded teams in the R&D organization to resolve customer issues quickly and effectively.
Prioritizing customer issues according to their business priority.
Acting as the technical leader: mentoring fellow engineers and employing technical expertise in driving decisions.
Identify support tools gaps, enhance needs, and propose solutions.
Understanding business requirements and converting them into ticket/issue resolution.

We're looking for a passionate First Line Engineer to join our dynamic and international team.
You'll be the first point of contact for complex technical inquiries, collaborating with developers and professional services to deliver exceptional solutions to our customers. This is an exciting opportunity to make a real impact, directly influencing the success of our teams and products.
What You'll Do:
Triage and Resolve: Analyze and troubleshoot complex technical issues in multi-environment setups.
Consult and Guide: Work closely with developers and professional services teams to design and implement innovative solutions to complex technical challenges.

We are looking for a Tier III candidate that has excellent soft skills and willing to jump-in to assist team members and solve challenging customer issues. The Tier III support engineer will report into a Regional Manager or Regional Director.
Job Duties:
to continually expand knowledge of product to successfully solve challenging issues and mentor team members.
and troubleshoot issues between our application and customers ERP system including but not limited to implementation and configuration.
logs, configurations, and workflows to resolve issues.
workflows or SQL issues causing product failures.
with multiple teams to resolve issues within SLA and provide needed information to teams to resolve the issues.
knowledge base articles and educate/train team members on resolution and troubleshooting approaches.
resolution clearly and concisely verbally or written.
best workflow, implementation and utilization practices promoting customer success and product adoption.

Resolve (replicate if needed) and communicate T3 cases and leading our Support Centers knowledge
Manage communications for mission-critical product issues impacting regional Services and Sales teams
Coordinate and recommend the Engineering, Manufacturing and products teams for enhancements and improvements
Make sure that the regional Support Centers have the right skills and knowledge for at least T2 support
Provide support for Marketing collateral, advertising materials, marketing campaigns, trade shows, and other promotional activities
Travel abroad up to 20% of working schedule

We are seeking a Senior Support Engineer, who will play a critical role in providing technical assistance to our customers and internal stakeholders, ensuring the timely resolution of complex technical issues.This role offers an exciting opportunity for a technically savvy individual to contribute to the establishment of our new support team.If you are passionate about technology, enjoy solving challenging problems, and thrive in a dynamic and collaborative environment, we encourage you to apply.
Responsibilities:
Provide guidance, assistance, and advanced technical support to customers and internal teams.
Troubleshoot and resolve complex issues in collaboration with R&D.
Contribute to the development and improvement of support processes and procedures.
Communicate effectively with customers, providing clear and concise updates on issues, issue resolution progress, and root cause analysis.

We provide a leading solution to streamline quote-to-revenue processes. We provide our customers with full onboarding and implementation processes and support them through the process and onwards. We are hiring a Customer Support Engineer who is enthusiastic about solving complex puzzles and diving into technical problems. As a Customer Support Engineer, you will provide world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams. You will be responsible to:
* Provide fast, professional, and personal support to our customers worldwide, via emails, video calls and recorded sessions
* Provide application support on our platform, mainly on configurations and integrations with other CRM platforms
* Do troubleshooting and ensure each ticket has been solved
* Make the customer satisfied with the solution and support provided
* Manage your work in a ticketing system
* Collaborate with different teams in the company

we are looking for a Support Engineer
Jo. Key Responsibilities:
* Provide exceptional customer service experience via phone, email, and online chat.
* Take ownership of the customer's requests and/or issues, troubleshoot, provide assistance and best practices.
* Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
* Work closely with numerous stakeholders and departments within the company (Sales, MIS, Operations and more)

We are The IT Support team ensures the production and development environments are up and running 24/7. We stay busy doing everything from back-office helpdesk to supporting development teams with integrations, debugging, and troubleshooting. You are As a technical-oriented individual, you are capable of resolving any technical issue with ease. Your exceptional customer service approach and effective communication skills help you to quickly solve problems of all levels of complexity, from the simplest to the most challenging. You are always eager to learn new things and have an innate drive for automation and continuous improvement of IT processes. You have a proven track record of working in a fast-paced environment and possess excellent diagnostic skills. You can quickly implement solutions and share your advanced technical knowledge in a simple and understandable manner. Work from our Jerusalem office 5 days a week. Possibility for 1 remote day a week. You will
* Serve as the first point of contact with employees who need technical assistance via phone, chat, email, or remote access.
* Provide quick resolution and excellent customer service.
* Talk employees through basic problem-solving processes.
* Provide on-site and remote support and maintenance of Cross River’s various technologies. This includes installing, repairing, upgrading, replacing, and maintaining hardware/software and peripheral equipment.
* Provide daily operational support for end-user devices, peripherals, and other related technologies that may be used daily and require hands-on support.
* Support responsibilities include performing PC /laptops (Windows and Mac/OSX) upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing support for locally installed software solutions.
* Troubleshoot hardware and software issues, responding quickly and efficiently to questions from employees.
* Efficiently respond to and use a ticketing system for support tracking.
* Research and evaluate new products and services that help keep our IT environment current.
* Assist with inventory and supply management.
* Assist with updating FAQ and common troubleshooting (knowledge base).
* Solving day-to-day issues and understanding why they occur and how to prevent them from reoccurring.
* Suggest recommendations based on requests from various teams, run the required research, and test various potential solutions on a global scale.
* Provide the IT aspect of onboarding new hires, from delivering the equipment to system technical onboarding.
You have Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Required 3+ years of experience working as a #help_desk / experience in a support role in a mid-large high-tech organization (military experience accepted) - Required
* Troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux Required
* Proven experience supporting Apple Mac hardware and OSX operating systems – Required
* Excellent Customer Service skills via phone, email, and in-person – Required
* Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems - Required
* Experience with MDM solutions such as In-Tune or Jamf
* Possess a "no task too small" attitude. You must be willing to work off-hours from time to time
* Strong Technical and Organization Skills
* Troubleshooting Skills & Analytical Skills (networks, switches, routers, access points, printers, and other devices)
* Ability to manage your daily functions while assisting on projects and handling recurring tasks independently, empathize with the end user, and craft solutions to help them swiftly while under stress
* A thorough understanding o