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Required IT Support -Teir 1.
Provide technical assistance and support for computer systems, hardware, and software.
Areas of Responsibilities:
Respond to Technical Support requests from employees regarding hardware, software, and network issues.
Install, configure, and troubleshoot computer hardware, software, and peripherals.
Diagnose and resolve technical issues promptly.
Assist in setting up and maintaining servers, networks, and related equipment.
Provide training and guidance to employees on using IT systems and software.
Monitor and maintain computer systems and networks to ensure optimal performance.
Manage user accounts, permissions, and access rights.
Document IT processes, procedures, and troubleshooting steps. Familiarity with maintaining and troubleshooting copy machines and other office equipment.

We are looking for a service oriented Help Desk Specialist with high technical knowledge level to be part of the DRS RADA Technologies IT Services Team in Netanya. The Team provides IT support to DRS RADA’s employees, responsible for user's equipment, accounts and more.

* Provide end-user support, resolving technical issues and provides technical assistance.
* Respond to requests for technical assistance (in person, via phone, email and ticket support center).
* Basic troubleshooting of the local office network switches, access points and printers.
* Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
* Users, Groups, and Permissions management across all company systems\services.
* Monitor and work with the Help desk support ticketing system (Freshservice).
* Develop and maintain automation scripts to streamline IT processes (Batch, PS & Python).
* Create knowledge base articles and documentation on implemented solutions and system configurations.
* Provide software and hardware technical assistance. The position is in Netanya and includes travel to our other sites from time to time.

Responsibilities:
Build Engineer.
Work with the operational and engineering teams to understand requirements and specifications for application deployed or planned to be deployed in Public Cloud like Azure and GPC.
Work with the development team to ensure applications meet operational requirements and SLA goals.
Responsible for automation of code deployment, security, and monitoring of applications using Chef, Git, Jenkins, saltstack, terraform, Cloudwatch, azure application insight, Dynatrace etc.
Serves as lead developer for all Infrastructure as code development for a secure and scalable infrastructure deployment in public Cloud. Must be proficient with.
Proficiency supporting Linux/windows systems in public cloud.
Work with SW Support and other Technical Subject Matter Experts and Product engineering to triage issues.
Develop hot fixes service packs to deploy staging and production environments.
Experience with install shield, Jenkins, Continuous integration.
Research and forecast new technology capabilities and their applicability within the greater organization.
Other duties as assigned.
Development:
Maintains release schedules, demand management and process development for configuration, change and release management.
Documents and records business requirements for SaaS solution services.
Manage environment planning, build requirements and work plans, including infrastructure/application roadmaps.
Provides operational trending, analysis and availability metrics.
Facilitates enhancement requests related to infrastructure.
Facilitates maintenance process and scheduling.
Facilitates environment management and upgrade paths.

As a Help Desk Specialist, you will:

Handle technical support cases both in-person and remotely
Take part in the development of internal knowledge base through written documentation and maintenance of existing processes and procedures
Work with senior-level admins to determine and resolve high-level problems
Research, self-study and maintain proficiency in all areas related to IT technology
Work both independently and with a team

As a Help Desk Team Leader, you will be:

Manage the help desk team and evaluate performance
Provide hands-on technical support and troubleshooting for a variety of hardware, software and network issues
Establish best practices throughout the entire technical support process
Follow up with customers to identify areas of improvement
Ensure customer service is timely and accurate on a daily basis
Develop daily, weekly and monthly reports on help desk teams productivity
Recruit, train and support help desk representatives and technicians
Coordinate with other IT departments to resolve complex issues and improve service delivery

As a 24/7 Monitoring and Technical Support, you will:

Work in shifts 247, including weekends and holidays
Handle day-to-day production issues
Provide clients with a professional and friendly first point-of-contact for all incidents
Continuously develop and improve the teams service and processes
Perform preventive maintenance
Troubleshoot and debug technical incidents

As an Infrastructure Operations Specialist, you will:

Provide expertise in managing product infrastructure, collaborating closely with various interfaces
Explore and develop methodologies to enhance our domain expertise
Thrive in a dynamic, fast-paced security, and operational environment
Lead implementation processes, from research to production
Conduct constant analysis with multiple tools in order to optimize workflows and processes

We are looking for talented and passionate Intern software engineers to join us and help us craft the future of GPU technology. We have several intern openings within GPU Software. As an Intern GPU software engineer, you will have the unique opportunity to develop the next generation of GPU drivers and innovative tools (written in C ++ and Python ).
Our GPUs fuel billions of devices worldwide, serving a wide range of applications and enabling gaming and video streaming on mobile devices. We are seeking a fresh Intern to join our vibrant team which is responsible for developing instrumentation solutions for optimizing game graphics and platforms. Teamwork is a crucial part of strengthening our customer engagement and requires constant learning and the use of top-notch industry technologies.
You will be joining an expert, multinational development team, you will work on groundbreaking technologies, directly contributing next-generation GPUs ecosystem.

We are seeking a talented and motivated inertial navigation engineer to join our team and make a significant impact on the future of navigation for military EO systems
Responsibilities:
Design and develop algorithms for inertial navigation systems based on inertial measurements units and computer vision algorithms
Analyze and interpret sensor data from gyroscopes, accelerometers, magnetometers, and other sensors
Develop and implement sensor fusion algorithms to combine INS data with other navigation sources (GPS, registered video, etc.)
Design and implement software modules for INS functionality
Participate in hardware design and selection of IMU components
Conduct simulations and analyses to evaluate INS performance and accuracy
Perform hardware and software testing of INS prototypes
Collaborate with other engineers and stakeholders to integrate INS into systems
Prepare technical documentation and reports.

We are looking for a talented Cloud Ops to join the Customer Success department.
The Cloud Ops will manage our cloud Environments across the company and customers, will spearhead the design, implementation, and monitoring of our internal and external cloud infrastructure, ensuring optimal performance, reliability, and scalability to meet the customers demands.
Responsibilities:
Architect, deploy, and administer cloud infrastructure on industry-leading platforms such as AWS, Azure, etc
Champion the automation of deployment pipelines, scalability mechanisms, and infrastructure management processes utilizing state-of-the-art tools such as Terraform, Ansible, or Cloud Formation
Monitor system health, performance metrics, and resource utilization, proactively identifying areas for optimization and enhancement
Rapidly diagnose and resolve complex issues pertaining to cloud infrastructure, networking configurations, and security protocols, ensuring minimal disruption to business operations
Implement robust security measures, regulatory compliance standards, and disaster recovery protocols within the cloud environment, safeguarding critical data and assets
Architect, deploy, and administer cloud infrastructure on industry-leading platforms such as AWS, Azure, etc
Champion the automation of deployment pipelines, scalability mechanisms, and infrastructure management processes utilizing state-of-the-art tools such as Terraform, Ansible, or Cloud Formation
Monitor system health, performance metrics, and resource utilization, proactively identifying areas for optimization and enhancement
Rapidly diagnose and resolve complex issues pertaining to cloud infrastructure, networking configurations, and security protocols, ensuring minimal disruption to business operations
Implement robust security measures, regulatory compliance standards, and disaster recovery protocols within the cloud environment, safeguarding critical data and assets.

We are looking to place an onsite Level 2 support engineer at the Yakum office to provide all deskside services as and when needed.
We have a global support team who will be working with you in this role and so collaboration is important.
As part of this extended support team you will work with Service Desk leads as well as Level 1(Global) and Level 3 (Global) support teams where required. The Level 1 and Level 3 support teams will offer remote assistance and are not based on site. All support needs are managed via a global ticketing system named Service Now.
WHAT YOU WILL DO
On site assistance with End user support tasks around the local office (Printers, Installations, Guidance, maintenance tasks, Etc.)
Provide a smart hands function for the global support teams in times of need (Connecting console cable to network infrastructure, working on changes with network team, Etc.)
Manage service requests for the region via Service Now ticketing platform (reviewing open tickets, closing service requests, logging of new requests, Etc.)
Working with global team to carry out global initiatives/projects (E.g. Modern management rollout)
You will be the interface between the caller and global support teams where applicable.

The TI Engineering team is focused on building cutting edge solutions, countering adversary-based threats to us and its customers through dissemination of threat intelligence, proactive hunting, incident response, and the development of new solutions and methods to detect adversary activity, investigate and respond to the attacks.

Responsibilities:
Continuous Integration and Continuous Deployment: Integrate CI/CD pipelines into the software delivery process. Automate testing, deployment, and rollback procedures to ensure smooth and reliable software releases, Implementing CI/CD best practices, facilitate rapid iteration cycles, improve deployment reliability, and reduce the risk of introducing regressions or failures into production environments.

Service Reliability: Ensuring the reliability and availability of software services by implementing robust monitoring, alerting, and incident response systems. Focus on minimizing downtime and service disruptions to meet reliability targets.

Automation and Tooling: Develop and maintain automation tools and infrastructure to streamline repetitive tasks, improve efficiency, and reduce human error. Leverage tools for deployment, configuration management, and scaling to support the reliability and scalability of services.

Performance Optimization: Analyze system performance metrics and conduct capacity planning to ensure services can handle current and future traffic demands effectively. Identify performance bottlenecks, optimize resource utilization, and implement improvements to enhance service performance.

we are looking for an expert IT architect to join the infrastructure team, to help design distributed systems and help write technical documents.

Responsibilities:

Leading IT and communication projects from the tender stage.
Planning and characterizing IT processes for projects involving communication, information security, system, and storage.
Writing IT and communication responses to tenders.
Writing Low-Level Design (LLD) and High-Level Design (HLD) for projects.
Creating architecture diagrams and solution descriptions.
Investigating and performing Proof of Concept (POC) for new technologies.
Writing Statements of Work (SOW) and Bill of Materials (BOM) for tenders.
Creating network topologies.
Leading technical discussions with internal and external customers.
Leading System Requirements Review (SRR), Critical Design Review (CDR), and Preliminary Design Review (PDR) discussions.