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we thrive The Tier 2 Technician serves as a senior Technical Support resource responsible for handling complex customer and internal support cases escalated from Tier 1. This role requires strong technical troubleshooting capabilities, cross-functional collaboration, ownership of critical incidents, and a commitment to delivering high-quality resolutions while maintaining excellent Customer Experience. Key Responsibilities Advanced Technical Support & Troubleshooting - Investigate, diagnose, and resolve complex software, hardware, system, and integration issues escalated from Tier 1 support, including log analysis and root cause identification. Escalation & Critical Incident Management - Own high-priority and critical support cases, ensuring SLA compliance while coordinating resolution efforts across Product, R&D, Engineering, QA, Operations, and Customer Success teams. Incident Investigation & Root Cause Analysis (RCA) - Lead incident and problem management activities, document findings, implement corrective and preventive actions, and drive long-term solutions for recurring issues. Issue Reproduction & Solution Validation - Reproduce customer-reported issues, validate fixes, and ensure solutions effectively resolve identified problems. Knowledge Management & Team Enablement - Create and maintain technical documentation, troubleshooting guides, and knowledge base articles, while mentoring Tier 1 support teams and sharing technical best practices. Continuous Improvement & Support Readiness - Analyze support trends, identify operational improvement opportunities, participate in product release validation, and recommend enhancements to support processes, tools, and workflows.
Country:
Israel
City:
Herzliya

We are seeking an experienced Network Engineer to join our Network & Cloud Operations team. This role is responsible for investigating complex network and service issues, implementing and improving monitoring solutions, leading technical escalations, contributing to RCAs, and building workflows that streamline investigation processes for lower NOC and Support tiers.
As part of the Network & Cloud Operations team, the engineer will play a key role in ensuring the performance, reliability, and scalability of our companys network services. The role requires close collaboration with Engineering throughout the lifecycle of new versions and network features, from design review and operational readiness to production rollout, validation, and continuous improvement. This includes providing operational feedback on new network capabilities, helping define production requirements, and ensuring smooth adoption of new technologies across our companys global network.
Key Responsibilities:
Implement and improve network monitoring and alerting systems to proactively detect service-impacting issues.
Lead escalations of critical network and service incidents, coordinating with Engineering, Support, Security, and Operations teams.
Investigate and resolve complex network issues beyond standard NOC and Support tiers.
Contribute to RCAs by providing technical analysis, impact assessment, mitigation actions, and prevention recommendations.
Work closely with Engineering on new versions, features, and network capabilities, including design feedback, production readiness, rollout validation, and post-release monitoring.
Participate in CHNG management processes, service-component deployments, release pipelines, and production rollouts.
Create runbooks, workflows, and investigation procedures to improve troubleshooting efficiency across NOC team.
Identify recurring issues and operational gaps to drive improvements in network stability, monitoring, alerting, and automation.

We're looking for an experienced DevOps Engineer who thrives on ownership, enjoys working closely with engineering teams, and is passionate about building platforms that improve developer productivity at scale.
In this role, you'll take the lead on strategic initiatives across our developer platform, CI/CD ecosystem, and Kubernetes-based infrastructure. You'll work closely with developers, identify opportunities for improvement, and independently drive projects from idea to execution while
Responsibilities
Design, build, and maintain internal developer platforms, self-service tools, and on-demand development environments that improve engineering productivity and developer experience.
Own and drive the evolution of our developer environments platform.
Drive company-wide CI/CD initiatives, build and maintain deployment pipelines, and promote software delivery best practices across engineering teams.
Design, implement, and operate cloud-native infrastructure, including Kubernetes-based environments, monitoring solutions, automation frameworks, and internal services.
Improve self-service capabilities, automation, and overall developer experience.
Collaborate closely with devex, developers, automation and infrastructure teams across the organization.

we are seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to our companys employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Responsibilities:
Provide first-line technical support to our companys employees across all global offices, ensuring fast, professional, and customer-oriented service.
Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, as part of the companys internal IT ecosystem.
Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.

Required Professional Services Engineer - Integrated Solutions
Were seeking passionate professionals who thrive in a fast-paced, creative, and collaborative environment - those who want to be part of the next generation of airspace security innovation.
Join us and help make the world a safer place.
Work with the worlds leading cyber-takeover counter-drone technology provider and shape the future of safe airspace.
Key Responsibilities:
Deployment & Integration:
Lead end-to-end installation, configuration, and commissioning of EnforceAir Plus systems across diverse global operational environments, including military grade installations, border crossings, airports, and critical national assets.
Integrate EnforceAir Plus with third-party detection layers including EO camera arrays, radar sensors, Jammer and RF detection systems into unified C2 architectures
Validate detection zones, cyber-takeover workflows, and sensors fusion configurations against client operational requirements
Troubleshoot and resolve integration issues across hardware, software, RF, and network layers, both on-site and remotely
Customer Engagement & Technical Advisory:
Act as the trusted technical advisor to customers stakeholders, throughout the full project lifecycle
Conduct site surveys, RF environment assessments, and infrastructure readiness reviews ahead of every deployment
Translate complex operational use cases and threat scenarios into system configurations and deployment architectures
Lead customer acceptance testing (SAT), sign-off procedures, and operational readiness reviews
Training & Enablement:
Design and deliver tailored operator and administrator training programs
Develop site-specific SOPs, operator handbooks, and system administration guides aligned with EnforceAir Plus capabilities and local operational doctrine
Support train-the-trainer programs for large-scale or multi-site deployments across different regions.
Ongoing Worldwide Support:
Provide Tier 2/3 post-deployment technical support and incident response across all global time zones
Participate in a global on-call support rotation, ensuring 24/7 coverage for critical operational deployments
Conduct scheduled system health checks, performance audits, and software/firmware update cycles, responsible for required periodical maintenance support activities
Coordinate cross-regional knowledge sharing and escalations within the worldwide Professional Services team.

Required Global Technical Support Director
Were seeking passionate professionals who thrive in a fast-paced, creative, and collaborative environment - those who want to be part of the next generation of airspace security innovation.
Join us and help make the world a safer place.
Work with the worlds leading cyber-takeover counter-drone technology provider and shape the future of safe airspace.
Key Responsibilities:
Design and execute a cohesive global strategy for support and training, ensuring a seamless and consistent customer journey from initial onboarding to expert-level use.
Define and own all key performance indicators (KPIs) for both functions. Crucially, you will analyze support data to identify trends that should inform and prioritize the creation of new training content.
Design and manage a tiered global support organization that efficiently serves different customer segments and geographies with clear SLAs.
Oversee all support tools, including ticketing systems and knowledge bases, to enhance efficiency and the customer experience.
Continuously refine support workflows, escalation paths, and incident management processes to improve resolution times and customer satisfaction.
Lead the design, development, and maintenance of a comprehensive library of training content (e-learning, instructor-led courses, videos, documentation).
Design and manage global certification programs to validate expertise, create a skilled partner ecosystem, and provide a clear value path for customers.
Manage, mentor, and inspire a distributed team of support engineers, trainers, and frontline partners/subcontractors.
Build an integrated culture where the support and training teams collaborate closely, share insights, and operate as a single, unified enablement function.

In this role, you will help build the evolution of our DOCA Networking software stack - the accelerated infrastructure framework powering AI factories and distributed computing platforms. You will drive software innovation from vision to real-world impact, influencing some of the most advanced computing systems in the world. As part of the DOCA Product Group, you will lead software strategy for ConnectX NIC and BlueField DPU platforms - key pillars of our data center and AI networking strategy - helping build the intelligent infrastructure of tomorrow.

What You'll Be Doing:

Lead the Product-strategy for DOCA networking stack and products across their life-cycle: from vision and inception, through detailed customer & ecosystem requirements, roadmap crafting, market introduction, growing into in-scale delivery, and product improvement cycles.

Orchestrate a unified technical strategy between AI product teams, engineering teams, and customers to advocate the use of DOCA libraries & microservices, and to develop new DOCA APIs and services for new deployments.

Drive multidisciplinary engineering and architecture teams to establish priorities and define precise, actionable requirements for breakthrough projects.

Forge strong partnerships with customers and ecosystem partners - actively listening to their technical needs, delivering expert mentorship, and supporting successful, large-scale AI (and other) deployments that drive their strategic goals.

Create use cases and reference applications to demonstrate product value to technical and executive audiences.

Gather insights to define future products, including analysis of complementary and competitive products and customer feedback.

Were seeking a hands-on System Administrator who thrives in complex data center environments powering next-generation AI and networking platforms. The role involves deploying and maintaining bare-metal and multi-node environments running our networking, DGX, and advanced computing systems - focusing on firmware validation infrastructure, BMC management, regression lab automation, and continuous availability of critical test platforms.

The ideal candidate brings deep Linux expertise and is comfortable solving issues at the hardware-firmware boundary such as BIOS, BMC, NIC firmware, and debug interfaces. They also have experience with infrastructure-as-code and monitoring at scale. Youll join a team supporting rapid silicon bring-up and pre-production validation - where uptime and automation directly accelerate product delivery.

What Youll Be Doing:

Deploy, configure, and maintain our DGX, GB, and HPC systems within our data center.

Monitor and ensure system health through preventive maintenance, upgrades, patching, and resolving issues in both physical and virtual environments.

Implement and update automation for efficient AI and HPC administration via Bash and Python scripting.

Lead integration, onboarding, and optimization for new hardware and edge technologies alongside cross-functional teams.

Provide technical support and collaborate to enable rapid deployment and system bring-up of new technologies.

We are looking for a Junior Product Support Specialist to deliver advanced assistance for our software products
?Key Responsibilities: Manage client onboarding and ensure smooth, effective use Investigate and resolve first and second-level technical incidents Perform in-depth troubleshooting and identify underlying issues Support customers through phone, email, and other communication channels Work with R&D on system -level problems

We are looking for a Lab Administrator to join our DevOps & Infrastructure team, working alongside our Lab Manager to ensure smooth day-to-day operations of our lab environment. This is a hands-on role suited for a technically curious, detail-oriented individual who takes pride in keeping systems organized, reliable, and well-documented.
Responsibilities:
Monitor the company's lab environment - including temperature, humidity, and other environmental parameters - and proactively raise flags when thresholds are exceeded.
Manage the warehouse of devices and components, ensuring accurate tracking, organization, and timely availability of parts.
Handle RMA (Return Merchandise Authorization) processes for in-house developed devices, coordinating with relevant teams through resolution.
Perform rack and stack operations, cable management, and connectivity setup per infrastructure requests.
Manage and maintain supporting virtual machines running Linux, including basic configuration and troubleshooting.
Onboard new lab devices and perform ongoing hardware maintenance.
Maintain and update the inventory system with accurate records of devices, parts, and connectivity.

We are establishing a new role focused on bridging AI capabilities with our internal DevOps platform. You will build AI-powered tools and services that run on top of the DevOps platform developed by the infrastructure team. This role combines hands-on DevOps/platform engineering work with close collaboration with software development teams, enabling them to build, deploy, and operate AI solutions efficiently, securely, and in alignment with organizational standards. You will act as a technical enabler, helping teams bring AI-driven applications into production while ensuring best practices across architecture, compliance, DevSecOps, FinOps, and AI governance. The role also includes direct contributions to the platform itself.
Your Impact
Enhance DevOps platform capabilities to support AI-based tools and workloads.
Work closely with development teams to enable and support AI application delivery end-to-end.
Assist in designing architecture and production-grade implementation of AI systems.
Lead and enforce DevSecOps practices, compliance requirements, and governance standards for AI solutions.
Develop platform components and internal services as part of the AI infrastructure layer.
Support production readiness, monitoring, performance, reliability, and cost optimization (FinOps).
Serve as a technical interface between multiple engineering teams.
Participate in future on-call rotations.

Our Graphics Solutions Business (GSB), a $3B revenue organisation, is seeking a seasoned Head of Data & IT Strategy to lead its next phase of digital and data transformation. This role reports to the GSB CIO and is responsible for shaping and executing the GSB IT and data strategy, building modern data platforms, and driving AI-enabled business transformation in close partnership with our global data organisation.
Key Responsibilities:
Lead enterprise data transformation across GSB in partnership with our Global Data organization
Build, manage, and scale a data engineering team
Define and shape the GSB IT strategy aligned with business priorities
Design and implement modern data platforms supporting AI/ML use cases
Act as a strategic partner to senior business and IT stakeholders.

A leading technology solutions provider serving major enterprises is seeking an experienced IT team leader for a full-time position. This role involves managing and operating the companys IT infrastructure while leading a team of four engineers, with approximately 70% hands-on work. The position includes overseeing mission-critical production environments that require high availability, driving operational excellence, and advancing technological innovation across on-prem and cloud infrastructures.
Responsibilities
* Lead, mentor, and develop a team of four IT/ system engineers, fostering operational excellence and technical innovation.
* Manage and maintain virtualized infrastructures based on VMware and Hyper-V
* Oversee Storage systems and two active data -center facilities.
* Manage networking environments, backup systems, and update distribution platforms.
* Operate and maintain Microsoft-based environments, including Windows Servers Microsoft 365, and related services.
* Lead cross-organizational infrastructure projects across both on-prem server environments and cloud platforms (AWS / Azure
* Develop, manage, and execute infrastructure upgrade and maintenance work plans.
* Ensure stability, performance, and high availability in production environments.