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Were hiring a highly technical and hands-on Technical Account Manager to join our growing team in Tel Aviv and support customers across EMEA and Israel.

You will be the first TAM dedicated to EMEA and Israel, working closely with our Head of Customer Success. Youll also collaborate with the two other TAMs in the organization as we support and scale our customer base.

You will own the technical post-sales lifecycle end-to-end - including onboarding, deployment, integrations, troubleshooting, and ongoing optimization - ensuring customers successfully operate and scale the platform in their environments.

This role sits at the intersection of Technical Account Management, Product, and Engineering, requiring a deep understanding of how our platform integrates into customer environments, how data flows, and how to translate technical insights into real business value.

Youll work closely with customers, R&D, Product, and Sales - playing a critical role in technical success, platform adoption, and revenue impact.

Responsibilities
Own the technical success of customer deployments end-to-end.
Lead onboarding, integrations, and deployment in customer environments.
Work hands-on with customer systems, data, and integrations.
Troubleshoot complex technical issues in production environments.
Identify gaps, issues, and edge cases- and solve them proactively.
Perform validations (manual and automated) to ensure platform accuracy and value delivery.
Translate technical findings into clear business insights for customers.
Act as the main technical point of contact and build trusted relationships with customers.
Provide ongoing technical support and debugging.
Work closely with R&D and Product to share feedback and improve the platform.
Support expansion and renewal efforts through strong technical execution.
Contribute to building processes, playbooks, and best practices as the TAM function grows.

we are looking for a Security & Network Administrator.
Role Description:
Work as part of the IT team in a global company, providing support to group companies both in Israel and worldwide. Responsibilities include managing and maintaining network infrastructure, ensuring security compliance, and delivering technical assistance across multiple locations.

We are seeking a DevOps Engineer, at the mid or senior level, to join our infrastructure team, reporting directly to our DevOps Team Leader. Depending on experience, this role will either contribute to or help drive advanced infrastructure initiatives - from system design through production hardening - as we raise the bar for operational excellence across the company.
The immediate challenge: Vetric operates a high-volume, multi-account AWS environment. You will help solve complex delivery, scaling, and operational problems along the way. Scope and ownership will be calibrated to your experience level.
Responsibilities:
Contribute to Cloud & Migration Strategy: Work alongside our DevOps Team Leader to help plan and execute our migration from ECS Fargate to Kubernetes (EKS) without downtime, while maintaining our existing cloud estate.
Advance Infrastructure as Code: Design and implement modern, modular IaC frameworks utilizing Terraform and OpenTofu to ensure consistent, multi-environment deployments.
Improve Enterprise CI/CD: Evolve our delivery pipelines (GitHub Actions, OIDC federation) at scale, reducing developer friction and elevating deployment safety across dozens of services.
Support Data-Intensive Infrastructure: Help maintain the performance, capacity, and resilience of our high-volume data layer (ClickHouse, ScyllaDB, DynamoDB, RDS, Redis) and event-driven messaging pipelines.
Strengthen Reliability & Observability: Help maintain organization-wide reliability standards using open, modern telemetry stacks (OpenTelemetry, Coralogix, Grafana), ensuring on-call operations are driven by signal, not noise.
Balance Growth & Governance: Participate in technical tradeoff decisions that balance velocity, least-privilege security, zero-trust access (Tailscale), and FinOps cost efficiency.

We are looking for an R&D Technical Project Manager to drive early-stage engineering projects and technology initiatives. The role combines hands-on engineering, technical investigation, supplier engagement, and project ownership. You will work on new challenges in the space domain, evaluate technical alternatives, reduce uncertainty, and help mature ideas into clear engineering directions.
Responsibilities:
* Lead early-stage R&D and engineering projects, from initial exploration through feasibility and recommendation.
* Investigate new technologies, solutions, and system concepts.
* Define and execute feasibility studies, technical evaluations, experiments, and PoCs.
* Identify key technical risks, unknowns, and trade-offs.
* Develop initial concepts, requirements, and technical scopes.
* Independently identify relevant suppliers, vendors, and external partners.
* Proactively approach suppliers, lead technical discussions, and evaluate proposed solutions.
* Work with engineering experts across hardware, software, mechanical, optics, RF, and other disciplines.
* Support projects with technical studies, preliminary design work, and SOW preparation.
* Present findings and provide clear recommendations for Go / No-Go / Next Phase decisions.

Advantages:

* Experience in R&D, advanced development, or early-stage product development.
* Experience with prototypes, demonstrators, or experimental setups.
* Background in aerospace, robotics, sensing, or communications.
* Experience working with suppliers, subcontractors, or research partners.
* Experience writing technical specifications, requirements, or SOWs.

We're looking for an Infrastructure Engineer with a strong backend engineering mindset - someone who treats infrastructure as software.

In this role, you won't just operate infrastructure - you'll design systems, write code, and build controllers and automation that power our Kubernetes-native platform.

You'll work closely with platform, DevOps, and backend teams to create scalable, reliable infrastructure abstractions used by hundreds of developers.



Responsibilities
What Youll Do:

Design and build backend-driven infrastructure workflows using Kubernetes controllers and declarative patterns.
Develop automation and tooling in Go or Python to manage infrastructure at scale.
Manage AWS resources through Kubernetes-native approaches (ACK or similar controller models).
Develop internal APIs, scripts, or services that improve developer workflows and platform capabilities.
Operate and evolve multi-cluster Kubernetes environments with a focus on automation and reliability.
Implement observability patterns and integrate monitoring signals into infrastructure logic.
Collaborate with backend engineers to design infrastructure that behaves like software - versioned, testable, and automated.

We are looking for an exceptional Production Troubleshooting & Incident Expert to take end-to-end ownership of complex production incidents in a mission-critical banking environment.

This is not a traditional support role.

The person in this position will be expected to quickly understand complex problems, build a clear picture of the incident across multiple systems, identify the relevant components and dependencies, determine the root cause, engage the appropriate engineering teams, and drive the incident through to complete resolution.

Our production environment consists of multiple applications, services, infrastructure components, business processes, and integrations with the Bank's systems. Successful troubleshooting therefore requires both deep technical capabilities and strong system-level thinking.

The ideal candidate is a natural problem solver - someone who is comfortable entering an unclear situation, asking the right questions, connecting information from multiple sources, and rapidly turning uncertainty into a structured understanding of the problem.

Responsibilities
Troubleshooting & Root Cause Analysis

Build a clear technical picture of an incident and identify the root cause, even when the initial information is incomplete or ambiguous.
Follow the complete transaction and process flow across multiple systems.
Form hypotheses, validate them systematically, and eliminate possible causes.
The role requires the ability to understand not only what each component does, but also how the entire system behaves as one ecosystem.

Debugging & Investigation

Perform advanced troubleshooting using logs, monitoring tools, traces, metrics, databases, APIs, and other diagnostic information.
Navigate between different systems and data sources to reconstruct what happened.
Identify patterns, anomalies, timing issues, dependencies, and unexpected system behaviour.


Incident & Crisis Management

Identify the right technical stakeholders.
Separate facts from assumptions.
Communicate status, findings and risks to C-level management.
Assign clear actions to relevant stakeholders.
Verify that the production environment has fully recovered before closing the incident.

We are seeking a motivated and tech-savvy Technical Support & Integrations Engineer to join our team. In this role, you will play a key part in supporting our MVP customers and internal field departments. You will bridge the gap between field operations, strategic clients, and our internal technical teams, collaborating closely with R&D and Product to handle technical escalations, assist with integration projects, and help optimize our support workflows.

This is a fantastic opportunity for someone looking to grow their technical depth in integrations and scale with a fast-growing team.

What Youll Be Doing:

Integration Support & Troubleshooting: Assist in managing the integration lifecycle. Help connect, implement, and troubleshoot data flows between our core platform and external SIEM/SOAR solutions to meet the needs of strategic clients.
Escalation Management: Collaborate with field departments and Customer Success teams to resolve technical issues, providing responsive, high-touch guidance to our MVP customers.
Ticket & Workflow Management: Manage and resolve incoming technical tickets efficiently using Zendesk (agent level), ensuring accurate documentation, tracking, and adherence to SLAs.
Technical Troubleshooting: Investigate and diagnose system behavior by analyzing logs, metrics, and performance data to identify root causes for complex deployments.
Field Tooling & Workarounds: Utilize, maintain, and help optimize internal scripts, documentation, and utilities to facilitate quick workarounds for the field team.

we are looking for a Help Desk Administrator. The Help Desk Administrator will lead internal help desk tasks, and provide professional support to all of end users - at all levels and departments. Your mission is to deliver a great help desk service experience. The Help Desk Administrator will report to the IT Team Lead.
As a Help Desk Administrator , you will have the opportunity to learn a variety of technologies, security systems, and methodologies.
Main Responsibilities:
Lead help desk support efforts, ensuring that all desktop applications, workstations, and related equipment work flawlessly, and that problems are resolved in a timely manner
Promote implementation of best practices and standards
Install and test computer-related equipment
Troubleshoot computer-related issues
Maintain an inventory of IT hardware and software licenses

we are looking for a Senior DevOps Engineer with deep AWS expertise and strong hands-on experience with Kubernetes, GitOps, and Infrastructure as Code.
In this role, you will design, automate, and scale secure, highly available infrastructure and CI/CD pipelines supporting flagship product. Beyond hands-on engineering, you will play a key role in shaping platform architecture, driving DevOps best practices, mentoring engineers, and continuously improving the reliability, scalability, and efficiency of our production environments.
Responsibilities:
Architect and manage secure, scalable, and highly available AWS environments, including multi-account and multi-region architectures.
Design and implement GitOps-driven CI/CD processes using ArgoCD, Argo Workflows, GitHub Actions, and related tooling.
Lead Infrastructure as Code (IaC) practices using Terraform and additional technologies such as Pulumi and Crossplane.
Build, operate, and maintain production-grade Kubernetes (EKS) environments, including Helm-based deployments and cluster lifecycle management.
Automate infrastructure provisioning, application deployment, and operational workflows across development, staging, and production environments.
Drive DevSecOps practices, including security scanning, secrets management, and compliance automation.
Establish and continuously improve monitoring, logging, and observability using tools such as Datadog, Prometheus, Grafana, and OpenTelemetry.
Partner closely with development teams to enable seamless application integration and rapid, reliable software delivery.
Optimize infrastructure for scalability, resilience, performance, and cost efficiency.
Mentor engineers, promote DevOps best practices across teams, and contribute to platform and architecture decisions.
Participate in and continuously improve the on-call rotation supporting mission-critical production systems.

We are seeking a talented Senior DevSecOps Engineer / Security Architect to act as the primary security owner and focal point for the Velocity R&D organization. The ideal candidate will possess a background in IT and security platforms, strong coding skills, the ability to independently learn new technologies, an unwavering commitment to quality, a collaborative work ethic, and a profound passion for securing complex infrastructures.

As an IT helpdesk Specialist, you'll join global IT team providing first-line Technical Support to our EMEA (London, Paris) and US (Boston) offices, as part of our follow-the-sun (166) coverage model, working in rotation alongside our IT Manager and system administrators. This role's shifts fall in the afternoon/evening (Israel time) to align with our US and European business hours, and it is a primary point of contact for non-Israel-based employees - strong professional English is essential. Weekly schedule (Israel time):
* Monday: 15:00-23:00
* Wednesday: 15:00-23:00
* Friday: 10:00-15:00 What you'll do: Provide helpdesk support for our EMEA and US offices as part of the follow-the-sun rotation. Support and troubleshoot hardware and software issues (Windows and Mac). Install and configure hardware, software, and networks. Execute onboarding/offboarding processes for employees per established procedures. Manage and maintain IT inventory. Monitor on-premises systems and troubleshoot issues. Maintain and support A/V conference systems (Zoom, Teams) for company meetings across time zones. Perform first-line administration of Entra ID, Intune/Kandji MDM, and our corporate Azure/O365 environment via scoped helpdesk -tier roles, with time-boxed, approval-gated elevation for anything beyond that scope, per team runbook. No standing privileged admin access.

Our platform turns paperwork-based processes into revenue-generating customer engagements for some of the largest financial institutions in Israel, the US, Europe, and APAC.

Behind that surface, our infrastructure is split the way our customers are. Enterprise customers demand isolation and get it: a dedicated single-tenant environment each, down to their own compute, data stores, identity provider, and sometimes encryption keys we cannot access. Lower-tier customers run on shared multi-tenant infrastructure. More than fifty production environments across six AWS regions, all from one GitOps pipeline.

That split is what makes this role heavy. On the shared platform, a single change is instantly global; on the dedicated fleet, it must land correctly everywhere before anyone feels it. Every new customer adds load and cost in a straight line - your job is to break that line, making the platform carry its own weight through self-service, automation, and AI agents, not more hands. Nobody sits between you and the customer.

Responsibilities

Both tenancy models, as one system. Terraform, Helm, and ArgoCD delivering to shared and dedicated environments alike. You own the pipeline and the guardrails on it: progressive rollout, blast-radius containment, and drift detection that catches a mistake before a customer does.
Efficiency and cloud cost. Dedicated infrastructure per customer makes unit economics an engineering concern, not a quarterly finance exercise. You own attribution, right-sizing, spot strategy, and autoscaling that actually scales down - and you defend efficiency as a design constraint on every new deployment.
Turning operations into product. Onboarding, version rollouts, and config changes are tickets today; they should be self-service and boring. You decide what gets automated, what goes back to the owning team, and what still needs an expert.
Scale under real load. Temporal, KEDA queue-based autoscaling, and Karpenter are live and still maturing. You own how the platform grows and shrinks against real traffic, and what that costs per customer.
Security engineering for regulated customers. KMS-based key management, SIEM pipelines, WAF policy, certificate and secret lifecycle, per-customer SSO, vulnerability remediation, and turning penetration test findings into shipped fixes. Our customers are banks, insurers, and health funds. Their auditors are effectively part of our roadmap.
AI-driven operations. Our infrastructure repositories are already built for agentic work, with an internal harness of shared skills and agents. You inherit it, extend it, and push it into places it does not reach yet: triage, rollout verification, cost anomaly investigation, log analysis, and the long tail of operational work that has never been worth a script.
Reliability of what you ship. You are on call for your own systems, paged through PagerDuty against alerts you own.