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we are looking for a Fullstack Engineer Intern.
Responsibilities:
Assume responsibility for software engineering tasks that deliver real value to customers
Develop solutions by taking ownership of the end to end software delivery life cycle
Work in an agile environment to deliver high quality software.

abra professional services is seeking a SecOps / Security Operations Specialist We are looking for a skilled SecOps / Security Operations Specialist to join an information security team and operate, maintain, and support advanced security tools and technologies. This role requires hands-on experience in SecOps / SOC, firewall management, WAF and DDoS protection, PAM / identity management, EDR/XDR, email security, incident response, and the use of AI technologies for cyber investigation and threat detection. A full-time position based in Israel. Key Responsibilities:
* Operate, configure, maintain, update, and manage policies and rules in Check Point firewalls.
* Manage, configure, and maintain WAF and DDoS protection systems, including Radware, Reblaze, and Cloudflare.
* Operate, manage, and maintain CyberArk PAM, identity, and access management processes.
* Manage and maintain Trend Micro products, including Vision One / Apex One, investigate EDR/XDR alerts, and operate email security systems against phishing and malware.
* Work with SOC teams, respond to alerts, perform initial incident response investigations, and support remediation processes.
* Use Generative AI / AI and automation tools to analyze security alerts, investigate logs, identify anomalies, and understand new security risks in environments that integrate AI tools.

Required Delivery Supervisor, Tel Aviv
As a Delivery Supervisor, you will be at the heart of our customer delivery ecosystem, responsible for ensuring the seamless readiness and execution of all vehicle deliveries within your assigned country. You will lead operations with a relentless focus on performance, efficiency, and customer satisfaction - directly supporting our mission to build a world of amazing abundance.
This is a high-impact, data-driven, and fast-paced role that demands operational excellence, cross-functional collaboration, and continuous improvement. Youll manage end-to-end delivery logistics, lead teams, drive process innovation, and ensure every customer receives a flawless delivery experience - from pre-delivery to post-delivery.
מה תעשו
Team Building & Development:
Build, coach, and lead a high-performing delivery team. Foster a culture of accountability, continuous improvement, and operational excellence.
Provide mentorship across the full delivery lifecycle - from pre-delivery planning to post-delivery follow-up.
End-to-End Delivery Leadership:
Oversee all aspects of vehicle readiness and delivery execution, ensuring on-time arrivals, optimal turnaround times, and flawless handovers at our locations.
Vehicle Readiness & Compliance:
Lead the VRI (Vehicle Readiness Inspection) and PDI (Pre-Delivery Inspection) processes. Ensure vehicles are fully prepared, compliant, and registered in accordance with local regulations.
Manage import, customs clearance, legal documentation, and registration workflows.
Resolve complex operational issues related to compliance, logistics, or vehicle condition.
Performance & KPI Ownership:
Monitor and drive performance against critical metrics including dwell time, yield, cost per delivery, transactional accuracy, and customer satisfaction - consistently meeting or exceeding targets.
Operational Execution & Escalation Management:
Plan and manage daily delivery operations for both vehicle flow and customer flow.
Proactively identify and resolve customer escalations, product concerns, and delivery delays.
Dispatch direct and home deliveries with precision and timeliness.
Customer Experience Excellence:
Own the delivery day experience - ensuring it is convenient, seamless, and memorable. Continuously seek ways to improve the customer journey and elevate satisfaction.
Data-Driven Decision Making:
Use standardized dashboards, reports, and internal systems to track performance, forecast demand, identify bottlenecks, and implement data-backed improvements.
Cross-Functional Collaboration & Process Innovation:
Partner closely with Sales & Delivery, Vehicle Operations, Logistics, Financial Services, Service, and other teams.
Identify inefficiencies and drive process and system enhancements to improve handover efficiency and scalability.

We are looking for an IT Support Technician to join our team in Tel Aviv, Israel. In this role, you will troubleshoot and resolve technical issues related to workstations and manage vendor relationships and IT stock to ensure smooth operations. This is a hybrid position that requires providing support both over the phone and in person.
מה תעשו
Provide daily technical support for laptops, software applications, VOIP phones, smartphones, tablets, printers, and other computer hardware.
Quickly respond to requests for technical assistance over the phone or via ticketing system
Identify and escalate issues requiring urgent attention to appropriate teams or leadership.
Manage relationships with vendors to ensure timely ordering, delivery, and distribution of IT equipment.
Oversee IT stock management, ensuring adequate supplies, tracking inventory, and maintaining accurate records.
Assist in organizing and prioritizing technical projects to meet deadlines.
Be available for occasional weekend work, after-hours support, and on-call duties as needed.
Ability to travel to locations (as needed) without restrictions, locations such as UAE and Jordan.
This is an on-site role, and the employee will be expected to work from the office full-time.

we are looking for a IT Helpdesk Specialist - Student Position.
As an IT Helpdesk Specialist, you'll join global IT team providing first-line technical support for our Israel office, as part of our follow-the-sun (166) coverage model, working in rotation alongside our IT Manager and system administrators. Your primary objective is to keep computer systems, software, and hardware running smoothly - resolving issues promptly and delivering strong service that keeps our teams productive.
What you'll do:
Provide Helpdesk support for our Israel office as part of the follow-the-sun rotation.
Support and troubleshoot hardware and software issues (Windows and Mac).
Install and configure hardware, software, and networks.
Execute onboarding/offboarding processes for employees per established procedures.
Manage and maintain IT inventory.
Monitor on-premises systems and troubleshoot issues.
Maintain and support A/V conference systems (Zoom, Teams) for company meetings.
Perform first-line administration of Entra ID, Intune/Kandji MDM, and our corporate Azure/O365 environment via scoped helpdesk-tier roles, with time-boxed, approval-gated elevation for anything beyond that scope, per team runbook. No standing privileged admin access.

we are looking for a IT Helpdesk Specialist.
As an IT Helpdesk Specialist, you'll join Earnix's global IT team providing first-line technical support to our EMEA (London, Paris) and US (Boston) offices, as part of our follow-the-sun (166) coverage model, working in rotation alongside our IT Manager and system administrators. This role's shifts fall in the afternoon/evening (Israel time) to align with our US and European business hours, and it is a primary point of contact for non-Israel-based employees - strong professional English is essential.
Weekly schedule (Israel time):
Monday: 15:00-23:00
Wednesday: 15:00-23:00
Friday: 10:00-15:00
What you'll do:
Provide Helpdesk support for our EMEA and US offices as part of the follow-the-sun rotation.
Support and troubleshoot hardware and software issues (Windows and Mac).
Install and configure hardware, software, and networks.
Execute onboarding/offboarding processes for employees per established procedures.
Manage and maintain IT inventory.
Monitor on-premises systems and troubleshoot issues.
Maintain and support A/V conference systems (Zoom, Teams) for company meetings across time zones.
Perform first-line administration of Entra ID, Intune/Kandji MDM, and our corporate Azure/O365 environment via scoped helpdesk-tier roles, with time-boxed, approval-gated elevation for anything beyond that scope, per team runbook. No standing privileged admin access.

Required Solution Expert
Description
We are building the future of agentic revenue technology. Trusted by leading global businesses, were redefining what revenue teams can achieve with AI and agentic execution across the deal lifecycle. Our mission is simple: help businesses Own Your Revenue with greater speed, intelligence, and governance.
As a Solution Expert you will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations.
You will also be responsible for configuring the software, answering questions, leading technical sessions and ensuring the client is satisfied with the solution. You'll work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes.

We're seeking a Senior Customer Support Specialist - a deep technical expert on the platform who can independently untangle the hardest, most ambiguous customer issues, including complex CRM integration and configuration edge cases that go beyond standard troubleshooting playbooks.
Key Responsibilities:
Own and resolve the most complex, technically ambiguous, and escalated support cases for our customers worldwide.
Provide expert-level application support on our platform, with deep knowledge of configuration logic, workflow engines, and integration behavior with CRM platforms (Salesforce, HubSpot, Microsoft Dynamics).
Diagnose issues that span multiple systems (CRM - third-party integrations), tracing root cause across API calls, data sync logic, and configuration layers.
Work on a ticket system and communicate with customers via email, phone, and video calls - handling cases too complex or high-stakes for standard resolution paths.
Use advanced SQL to investigate data-layer issues, validate hypotheses, and confirm fixes.
Serve as the internal go-to technical reference for other Support Specialists on difficult product or integration questions.
Ensure every ticket is fully solved - not just closed - with a clear understanding of why the issue occurred.
Make the customer feel confident and well taken care of, even in the most technically difficult situations.

We're looking for an experienced, customer-obsessed Senior Director, Technical Support to lead our global Technical Support domain and scale the people, processes, and AI-driven technology behind it as we grow.
Reporting to the Chief Customer Officer, you'll lead a global team of ~20 support engineers and partner closely with Customer Success, R&D, Product, and Sales Engineering to ensure every enterprise customer gets exceptional technical guidance. A core part of the mandate is modernizing how we support customers - leveraging AI, automation, and self-service to scale quality without scaling headcount linearly. You'll bring deep technical understanding of enterprise software and cybersecurity, strong operational leadership, and a track record of building high-performing global teams.
Responsibilities:
Lead and develop our global Technical Support organization: hire, coach, and grow TLs and individual contributors, and build a culture of ownership, technical excellence, and continuous learning.
Own global support operations and strategy end to end, delivering fast, consistent, high-quality outcomes across regions and time zones, backed by scalable processes and organizational design that keep pace with our growth.
Lead the AI transformation of the support function: deploy AI-driven workflows, automation, and self-service to speed up resolution, deflect volume, and scale quality without scaling headcount linearly.
Own the support KPIs: SLA compliance, CSAT, response and resolution times, backlog health, and escalation management.
Be the bridge between customers, Support, Product, and R&D: surface critical escalations, make the case for the fixes that matter, and influence the product roadmap.
Serve as the executive escalation point for complex customer issues, coordinating cross-functional resolution when required.
Partner with Customer Success, Professional Services, Sales Engineering, and Sales to deliver a seamless end-to-end customer experience.

we are looking for a hands-on IT Manager to lead the companys day-to-day IT operations and manage a team of three IT professionals.
This is not a management-only position. The IT Manager will be expected to remain actively involved in troubleshooting, system administration, infrastructure projects, and the implementation of new technologies.
The role combines team leadership, technical execution, service management, and operational ownership. Working closely with the Director of IT & Cybersecurity, the IT Manager will improve the employee technology experience, increase the reliability of the companys systems, and build scalable and well-documented IT operations.
The IT Manager will support the operational implementation of security requirements across endpoints, identities, infrastructure, and business systems.
Responsibilities
Manage, mentor, and develop a three-person team covering IT Helpdesk and System Administration.
Take hands-on responsibility for complex technical issues, system administration, infrastructure changes, and IT projects.
Manage the companys daily IT operations and ensure reliable, professional support for employees.
Define team responsibilities, priorities, escalation paths, service standards, and work procedures.
Establish a structured service-management operation, including ticketing, prioritization, documentation, escalation, and performance reporting.
Monitor open requests, recurring problems, response times, workload, and service quality.
Manage employee onboarding, offboarding, account creation, access changes, equipment preparation, and software provisioning.
Administer and improve Microsoft 365, Entra ID, Azure-related services, and other corporate systems.
Manage company endpoints through MDM, including deployment, configuration, patching, encryption, compliance, and software distribution.
Maintain and troubleshoot office networks, Wi-Fi, internet connectivity, meeting-room technology, and related infrastructure.
Manage servers, backups, storage, cloud services, and business-continuity capabilities where applicable.
Manage the complete IT asset lifecycle, including purchasing, inventory, assignment, maintenance, warranties, replacement, and secure disposal.
Centralize IT purchasing and define approved hardware, software, and configuration standards.
Manage software licenses, subscriptions, renewals, system ownership, vendors, and external service providers.
Create and maintain IT procedures, system documentation, inventories, diagrams, and knowledge-base articles.
Identify opportunities to automate repetitive processes and improve operational efficiency.
Plan IT capacity, resources, projects, and technology requirements as the company grows.
Work closely with R&D, Operations, HR, Finance, and other departments to understand and support their technology needs.
Support the Director of IT & Cybersecurity with the operational implementation of security controls and policies.
Ensure that IT operations follow company security requirements and promptly escalate suspected security events or risks.

we are looking for a hands-on Security Operations Engineer to join our IT and Cybersecurity team.
You will take ownership of implementing, configuring, and operating security tools and controls across the organization. The role combines security operations, incident response, technical policy implementation, and compliance support.
Responsibilities
Implement, configure, and maintain security systems and policies.
Monitor and investigate security alerts and coordinate remediation.
Manage endpoint, identity, device, network, and cloud security controls.
Improve security coverage across endpoints, servers, users, and corporate systems.
Manage vulnerabilities and track remediation through completion.
Develop and maintain incident-response procedures and playbooks.
Translate security policies and regulatory requirements into technical controls.
Support security audits, evidence collection, risk assessments, and compliance activities.
Work closely with IT and R&D teams, business stakeholders, security vendors, and external providers.
Maintain security documentation, operational procedures, and management reports.