לוח משרות דרושים הייטק מחשבים ורשתות בנתניה

Overview The Technical Manager leads the technical engagement with customers, collaborating closely with internal departments to develop and deliver comprehensive solutions tailored to meet customer needs.
Key Responsibilities Customer Engagement and Requirements Analysis:
* Engage with potential and current customers early on to understand their operational and technical requirements.
*  Assess and provide tailored solutions that align with customers needs. Pre-Sales Technical Authority:
* Prepare the technical and operational components of proposals and responses to customers.
* Lead and conduct product demonstrations to showcase the capabilities and advantages of DRS RADAs solutions.
* Assist and advise the Business Development Group with technical insights and recommendations. Technical Risks and Opportunities Analysis and Management:
* Identify and analyze potential technical risks and opportunities associated with customer projects and internal processes.
*  Manage risk mitigation strategies to ensure project success and customer satisfaction. Take part in the LOB strategy definition and execution:
* Conduct comprehensive competitor monitoring and analysis to understand market trends and competitor offerings, identify gaps and differentiators.
* Utilize findings to improve DRS RADAs competitive offerings, initiate development of new capabilities and inform strategic decisions. Programs Technical Documentation
* Maintaining program technical documentation (Specifications, Design Documents, Interface Control Documents, etc.)
*  Manage the development and delivery of technical manuals and training to the customer Program Management Support:
* Interpret and communicate the technical aspects of projects or requests to Program Managers.
* Oversee the delivery process.
* Manage the technical aspects of 3rd party development programs. system Integration and Deployment:
*  Lead the integration processes with customers and external systems.
*  Manage the fielding phase, including user acceptance tests, installation, and evaluation processes. Collaboration and Coordination:
* Work closely with DRS RADAs internal teams to ensure alignment and effective communication throughout the project lifecycle.

We are looking for a service oriented Help Desk Specialist with high technical knowledge level to be part of the DRS RADA Technologies IT Services Team in Netanya. The Team provides IT support to DRS RADA’s employees, responsible for user's equipment, accounts and more.

* Provide end-user support, resolving technical issues and provides technical assistance.
* Respond to requests for technical assistance (in person, via phone, email and ticket support center).
* Basic troubleshooting of the local office network switches, access points and printers.
* Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
* Users, Groups, and Permissions management across all company systems\services.
* Monitor and work with the Help desk support ticketing system (Freshservice).
* Develop and maintain automation scripts to streamline IT processes (Batch, PS & Python).
* Create knowledge base articles and documentation on implemented solutions and system configurations.
* Provide software and hardware technical assistance. The position is in Netanya and includes travel to our other sites from time to time.