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We are seeking an experienced, people oriented Engineering Manager to lead our high-performing Identity Directory Service and User Management engineering team. In this role, you will balance technical leadership, people development, and operational execution to deliver secure, scalable, and resilient SaaS cloud services.
Working in close partnership with Product Management, Security Architects, and cross-functional engineering leaders, you will foster a culture of continuous delivery, technical excellence, and innovation. You will empower a team of talented engineers, remove roadblocks, and ensure our systems satisfy demanding global scale, high throughput, and Non-Functional Requirements (NFRs).
Your Impact
Execution & Product Delivery: Drive agile engineering practices to deliver high-quality, production-ready features on schedule while maintaining a strong balance between feature delivery, platform health, and technical debt.
Technical & Architectural Oversight: Partner with domain experts to guide architectural decisions, review designs, leveraging no-code, low-code, and AI-based solutions.
Operational Excellence: Maintain high standards for service reliability, production health, automated testing (CI/CD), and incident response.
People Leadership & Growth: Mentor, coach, and grow a high-performing team of software engineers; conduct 1:1s, support career development, and foster an inclusive, high-trust engineering culture.
Cross-Functional Collaboration: Align team goals with Product Managers, Security Architects, and global stakeholders to translate business strategy into clear technical execution plans.

We are looking for a visionary Senior Staff Software Engineer to lead the technical strategy, multi-year architecture, and global engineering vision for our Identity Directory Service and User Management platform. As a principal technical authority, you will use AWS architecture, AWS CDK, and .NET to design next-generation cybersecurity and identity management capabilities. You will influence cross-organizational tech decisions, collaborate with group leaders and chief architects, and set the benchmark for resilience, security, and global cloud scale across multiple engineering teams.
Your Impact
Strategic Technical Vision: Define the long-term technical roadmap, system design patterns, and architectural evolution for global identity services across the enterprise.
Cross-Organizational Influence: Partner closely with group Leadership, Chief Security Architects, and Product Directors to align business strategy with engineering execution.
High-Impact Architecture: Solve the hardest technical, security, and scalability challenges across cloud ecosystems, distributed databases, and high-availability identity backbones.
Technical Excellence & Culture: Establish engineering culture, architectural standards, and security paradigms across multiple development teams and product lines.
Tech Pioneer: Evaluate next-gen cloud capabilities, security mechanisms, and AI/ML integrations to maintain industry leadership.

We are looking for an experienced Engineering Escalation Manager to join our team and serve as a key bridge between Engineering, Support, Product, Customer Success, and Sales. In this role, you will drive strategic initiatives, improve operational excellence, and ensure we deliver an exceptional customer experience at scale.
Key Responsibilities
Become a subject matter expert in customer challenges within the IAM domain, driving alignment across Support, Sales, Customer Success, Product, and Engineering to improve collaboration and accelerate resolution of critical issues.
Partner with Engineering and Support Engineering teams on strategic, global initiatives that improve scalability, efficiency, and customer outcomes.
Collaborate with cross-functional leaders to identify operational gaps, implement improvements, and establish best practices that enhance customer experience.
Own and continuously improve escalation processes, ensuring high-impact customer issues are effectively managed, resolved, and transformed into actionable product insights.
Build and optimize feedback loops between customers, support teams, and engineering teams to ensure customer insights influence product strategy and roadmap decisions.
Leverage data and operational insights to identify trends, improve team performance, and drive continuous improvements in product adoption and customer satisfaction.

We are seeking a Senior Principal Software Architect to define and drive the long-term architectural vision for our Identity Platform. In this role, you will lead the design and evolution of our next-generation Identity services, ensuring they meet the highest standards of scalability, security, resiliency, and operational excellence. As one of the organization's senior technical leaders, you will shape architecture across multiple product areas, influence strategic technology decisions, and partner with Engineering, Product Management, Security, and Architecture leadership to build a world-class Identity platform. You will establish architectural standards, mentor engineering teams and architects, and drive modernization initiatives that accelerate innovation while reducing technical debt.
Key Responsibilities
Define and evolve the long-term architecture and technology strategy for the Identity Platform.
Lead the design of large-scale, cloud-native SaaS systems that meet demanding scalability, security, availability, and performance requirements.
Establish architectural principles, design standards, and engineering best practices across multiple teams and organizations.
Partner with Product Management, Engineering, Security, and fellow architects to translate business and cybersecurity requirements into scalable technical solutions.
Drive modernization initiatives, simplify complex systems, and strategically reduce technical debt.
Lead architecture reviews, identify technical risks, and guide teams toward successful implementation.
Mentor architects and senior engineers, fostering technical excellence and growing future technical leaders.
Represent the Identity organization in architecture forums and contribute to the broader engineering strategy across Palo Alto Networks.

We are looking for an experienced and strategic Group Manager to lead our Directory Services group within the Identity organization. In this key leadership position, you will manage and inspire engineering teams spread across multiple geographies, driving one of the foundational, mission-critical services of our Identity platform. Directory Services sits at the heart of our security and identity ecosystem, serving as the high-scale foundation for user authentication, enterprise directory integration, and data sync across enterprise environments. As a manager of managers, you will be responsible for defining the technical and operational vision, scaling high-availability distributed systems, nurturing talent across global offices, and ensuring our identity infrastructure meets the rigorous security and reliability demands of enterprise customers worldwide.
Key Responsibilities
Multi-Geo People & Organizational Leadership: Lead, mentor, and grow team managers and senior technical leaders across global geographies. Scale the group through strategic recruitment, team structuring, and proactive talent development.
Service Vision & Strategy: Own the vision, engineering execution, and strategic roadmap for Directory Services-one of Identitys key foundational pillars.
Scale, Reliability & Security: Ensure ultra-high availability, low-latency performance, seamless scalability and robust security standards.
Cross-Organizational Collaboration: Partner closely with Product Management, Security Architects and multiple R&D units.
Rapid & Critical Incident Response: Lead cross-regional response to high-priority operational or security events related to directory environments, driving rapid resolution and long-term systemic mitigations.
Thought Leadership in IAM: Stay at the forefront of modern Identity & Access Management (IAM) practices and enterprise directory protocols.

As an Engineering Manager for the IGA connector team, you will lead a full-stack team to expand our platform to an enterprise scale. Your role is crucial in executing our mission to connect our solution to any application, leveraging no-code, low-code, and AI-based solutions. You will lead, mentor, and build a team focused on delivering a world-class solution that simplifies the complexity of Identity Security for our customers.
Your Impact:
Lead, mentor, and build a high-performing, full-stack engineering team.
Drive the technical strategy for expanding the IGA platform to a large enterprise scale.
Oversee the design and execution of scalable connectors for SaaS, on-premise, and custom applications.
Foster a culture of creativity, execution, high code quality, robust architecture, and performance.
Manage team operations within a continuous integration and continuous deployment (CI/CD) environment.
Champion the vision for universal connectivity, enabling the IGA platform to integrate with any customer application.

As a Performance Lead in our Centralized Quality Team, you will be the architect of our performance testing ecosystem. You will build the infrastructure and define the AI-driven methodologies that allow our R&D groups to deliver the worlds most secure Identity Security platform at massive scale. This is a high-impact role where you will lead the adoption and testing of our performance stack, including tools like LoadRunner, Locust, and JMeter; leveraging GenAI for testing; utilizing observability tools like Dynatrace, New Relic, or Datadog; and operating at scale within AWS and Kubernetes (EKS).
Your Career
Drive the cross-company performance strategy, shifting from reactive testing to proactive Performance Engineering.
Develop centralized, reusable performance testing assets and AI-powered dashboards for use by all product teams.
Use AI to analyze vast amounts of telemetry data, providing actionable insights into architectural weaknesses and cost-optimization opportunities.
Partner with R&D and Product Leads to ensure performance is integrated into our CI/CD pipelines.
Lead a performance-aware SDLC process, set KPIs, and work with R&D and Product to ensure new features meet performance demands.
Incorporate customer requirements into testing cycles for new features and regression suites.

As a Domain Consultant Manager for Idira, you are the technical leader for your Domain Consultant team. You will lead a team of high-caliber experts who provide the deep technical expertise required to transform our customers' identity security posture.
You will work closely with the Solutions Consulting Managers and their District Sales Manager counterparts to build relationships with your customers with the goal of helping them secure and govern all identity types-including human, machine, and AI agents-preventing identity-based attacks and credential misuse. You and your team will play a key role in defining technical solutions that secure a customers key business imperatives and will evangelize our industry leadership in Identity Security (Idira) alongside core security services that establish Palo Alto Networks as a customers cybersecurity partner of choice.
We are looking for a leader to develop our Domain Consultant team, providing training and technical support as a product expert. Additionally, you will provide feedback to the product management team on new feature requests and product improvements based on what you learn from your customer base. Your team, in partnership with the Solutions Consulting team, will displace competitor technologies and build market share within your targeted list of major accounts, and most importantly, help your client sleep at night as they use our products to build secure digital transactions.
Your Impact
Lead your team to innovate and iterate to drive high technical validation and PoC win rates for Idira solutions, while reducing technical validation and PoC timelines
Provide effective technical leadership in customer interactions to include sharing security operations trends and standard methodologies employed by other customers to actively be part of the selling process.
Recruit and hire new Domain Consultants into the team, hiring the best talent in the industry
Work with your peers to develop a Domain Consultant training curriculum
Mentor, train, and review Domain Consultants on your team, keeping them engaged and successful in their careers
Develop relationships with the Solutions Consultant Managers and their teams to ensure full technology coverage in key opportunities
Provide Domain Consultant expertise and fill in for existing team members if there is a resource conflict or vacation coverage challenge
Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO
Lead conversations focused on industry trends and emerging changes to the security landscape
Discuss competitor offerings in the marketplace and positions ours as the best solution
Support your team in documenting HLD (High Level Design) and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions
Review and guide your teams technical validation plans including POV (proof of value) test plans and customer readiness/requirements
Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business
Act as an escalation point for pre-sales and collaborate with post-sales teams for issues that arise
Work with product teams to build requirements and roadmap development plans for our Idira customers
Maintain an understanding of competitor selling strategies and technologies
Up to 50% travel within assigned region.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. Thats why most of our teams work from the office full time, with flexibility when its needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Be part of analyzing, designing and developing new features for the Idira platform web interfaces and backend infrastructure of a fast-growing SaaS enterprise product. Take part in feature development from the requirement definition stage to final deliverable using AI driven agentic development practices.
Your Impact
Lead and own various development efforts in the group (Backend/Frontend) using Agentic Development practices.
Produce quality products that meet high security, stability and performance standards.
Utilize a diverse technology stack with programming languages such as Java Spring Boot and Angular 18+.
Serve as a member in a highly talented cross-functional development team, composed of developers and QA, in an agile environment.
Report to the R&D team leader.

Were building foundational infrastructure to secure AI agents - including their identities, access patterns, and interactions with sensitive systems and data. This includes designing intelligent, dynamic mechanisms for ephemeral access control, secrets management, and agent/user identity tailored to the modern agent ecosystem.
Youll help define how agents (both machine and human-facing) authenticate, obtain scoped access, perform actions securely, and leave a verifiable audit trail.
This is a unique opportunity to be part of a start-up inside the company - building the platform from scratch at one of the most cutting-edge intersections of AI, identity, and security.
Key Responsibilities
Own the design and development of secure, scalable services that enable AI agents to manage their identities, secrets, and access - directly protecting critical systems and data.
Take charge of agent authentication flows and real-time access policies, ensuring seamless, reliable just-in-time, least-privilege access.
Lead the evolution of MCPs and agentic AI, transforming innovative ideas into systems that define how intelligent agents operate at scale.
Collaborate with architects and engineers to shape and deliver high-performance platform components you can take pride in.
Write clean, maintainable, and scalable code that powers some of the worlds largest and most security-conscious companies.
Drive cross-functional efforts with platform, AI, and security teams to gather requirements, influence design decisions, and bring impactful solutions to life.

Your Career:
As a Principal AI Software Engineer on our Generative AI foundation team, you will build AI agents and shared infrastructure that power GenAI capabilities across the company. You will be involved in the full software lifecycle, from fast-moving prototypes to production-grade systems, enabling our companys product lines to adopt agentic workflows safely and at scale. You will collaborate with product managers, researchers, and engineers to translate ideas into robust services, bringing a pragmatic mindset to experimentation, iteration, and operational excellence.
Your Impact:
Engage in the full software lifecycle, from fast-moving prototypes and POCs to production-grade, observable systems.
Collaborate with product managers, researchers, and engineers to translate ideas into robust services.
Work hands-on with leading LLMs and the modern agentic ecosystem, leveraging a wide range of AWS services.
Use cutting-edge frameworks and techniques to develop, evaluate, and continuously improve solutions.
Implement solid design, flexible implementation, strong telemetry, and production feedback loops.

As a Technical Program Manager (TPM) in the R&D PMO team. You will bridge the gap between large-scale organizational architecture and processes and modern, automated execution. You will be responsible for designing, implementing, and scaling critical cross-functional processes-such as R&D planning, dependency tracking, and operational governance-across multiple engineering and product divisions. You are proactive leader and an AI-fluent builder. You will lead complex stakeholder alignment across different groups, but you will also actively leverage AI workflows, low-code automations, and modern tooling integrations to bake your processes directly into our R&D environment. Your goal is to deliver operational solutions while permanently eliminating manual "administrative tax" for our developers.
Your Impact
Architect Cross-R&D Operating Models: Lead the end-to-end design, rollout, and optimization of massive cross-functional frameworks (e.g., quarterly/annual planning cadences, execution governance, and cross-team dependency mapping) aligning cross R&D teams with core business priorities.
Drive Stakeholder Alignment & Change Management: Serve as the central pivot across Engineering and Product functions. Navigate conflicting priorities, build high-trust alignment, and coach diverse teams through organizational changes.
Programmatic Process Automation: Actively explore, prototype, and implement smart tooling, API integrations, and AI-driven workflows to automate data aggregation, status tracking, and reporting-ensuring operational consistency without sacrificing developer velocity.
Optimize R&D Effectiveness: Mine and analyze R&D delivery metrics, telemetry, and performance data to identify systemic friction points. Deploy scalable engineering-adjacent solutions rather than adding manual check-ins or status meetings.

As a Senior Staff AI Software Engineer on our Generative AI foundation team, you will build AI agents and shared infrastructure that power GenAI capabilities across the company. You will be involved in the full software lifecycle, from fast-moving prototypes to production-grade systems, enabling our companys product lines to adopt agentic workflows safely and at scale. You will collaborate with product managers, researchers, and engineers to translate ideas into robust services, bringing a pragmatic mindset to experimentation, iteration, and operational excellence.
Your Impact:
Engage in the full software lifecycle, from fast-moving prototypes and POCs to production-grade, observable systems.
Collaborate with product managers, researchers, and engineers to translate ideas into robust services.
Work hands-on with leading LLMs and the modern agentic ecosystem, leveraging a wide range of AWS services.
Use cutting-edge frameworks and techniques to develop, evaluate, and continuously improve solutions.
Implement solid design, flexible implementation, strong telemetry, and production feedback loops.

Were building foundational infrastructure to secure AI agents-including their identities, access patterns, and interactions with sensitive systems and data.
This includes designing intelligent, dynamic mechanisms for ephemeral access control, secrets management, and agent and user identity tailored to the modern agent ecosystem.
As a Staff Engineer, youll take ownership of these critical systems, designing and implementing how agents establish identity, receive dynamic access, securely interact with sensitive systems, and leave verifiable audit trails. Youll shape the long-term architecture, anticipate technical risks, and evolve systems that span both machine- and human-facing workflows.
This is a rare opportunity to combine hands-on engineering with technical leadership-writing critical code, mentoring engineers, sharing knowledge, and driving best practices-while building a platform from the ground up at the cutting edge of AI, identity, and security.
Responsibilities:
Own and guide the technical direction of core platform domains, including agent identity, authentication, authorization, and secrets management,
shaping architectures that span multiple services and teams while balancing scalability, reliability, and security.
Lead by example through high-impact implementation, mentoring engineers, and helping them navigate complex technical tradeoffs.
Proactively identify critical technical problems or gaps, and drive solutions from concept through delivery.
Establish and promote engineering best practices, ensuring high standards for code quality, security, and operational excellence.
Communicate complex technical concepts clearly to engineers, architects, product managers, and stakeholders, influencing decisions, fostering alignment, and driving cross-team collaboration.
Document key decisions, patterns, and practices to elevate team knowledge and ensure consistency across the platform.
Advocate for continuous improvement and operational efficiency, helping the team work smarter while maintaining a secure, high-quality platform.