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Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities:
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

we are looking for a Technical Support Engineer
Responsibilities
Resolve customer issues daily, ensuring timely responses and high levels of customer satisfaction
Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction
Contribute to methodologies, best practices, and techniques to improve our support process
Build and contribute to Navinas technical support knowledge base.
Work closely with R&D, Product, Customer Success, and our Medical team for complex problem-solving and time-sensitive escalations.

We are currently looking for an MES Expert (m/f/d) to join our talented Opcenter services team in Israel.
In this role you will be responsible for designing, developing, implementing, and supporting our MES Product, Opcenter. You will have the opportunity to work on some of the largest MES projects in the region, often within regulated environments.
We are happy to train you up in our market-leading MES product.
A security classification is required for this position. Candidates with a valid, existing security classification are preferred.
This role can be based Airport City, Israel. Hybrid working is available, but you must be willing to travel to our customer sites.
How will you shape the world of tomorrow? Digitally and with a future-oriented mindset!
Participate in large MES implementation projects for the Israeli customers
Understand the goals of the project workstream to which you are assigned, the breakdown of project tasks, and be able to explain the workstreams' relationship to the overall solution
Configuration and implementation of end-to-end MES solutions
Testing, data migration, production, and postproduction support
Support knowledge transfer (deliver training courses, user guides, coaching of MES key users)
Support the documentation and development of standard methodoloies and the further development of our knowledge base
Ensure solution implementation with special consideration of the surrounding MES and ERP landscape as well as production/quality processes
Acting as part of a Consulting Services team, work productively with Consultants, Architects, Project Managers, and other internal & external interfaces to ensure that the customer succeeds in their objectives
Be a technical trusted advisor to a customer and implement customer requirements to introduce or further develop innovative and integrated MES solutions in production, quality, and compliance management

We are rapidly growing into new verticals, and we are seeking a visionary Developer Relations Senior Manager to broaden our impact. In this regional leadership role, you will champion Israels growing AI ecosystem, managing a high-performing team of Developer Relations Managers.

You will lead technical projects in GenAI/ML application development, consumer internet, and embedded AI systems. Working at the crossroad of engineering, strategy, and community, you will promote our hardware and SDK offerings. This role supports faster adoption of GPU-accelerated technologies by developers, startups, and ISVs. If you are a technically fierce, highly autonomous leader who thrives in a matrixed environment and wants to build the future of AI, let's talk.

What Youll Be Doing:

Lead & Mentor: Guide, collaborate and encourage a regional team of Developer Relations Managers covering Israel's dynamic AI ecosystem.

Drive Technical Strategy: Architect and complete a comprehensive developer adoption strategy for key industries, ensuring our platforms remain the gold standard.

Build Technical Alliances: Establish deep, positive relationships with CTOs, engineering leads, startups, and ISVs within the local ecosystem.

Evangelize & Accelerate: Act as the ultimate technical mentor and focal point for the developer community. Help developers unlock the full value of our SDKs and hardware to solve complex, real-world problems.

Champion the Community: Lead our presence at targeted developer events, hackathons, and industry activities.

Bridge the Matrix: Collaborate across internal product divisions, sales geographies, solution architects, and marketing teams to align our local ecosystem strategy with global value messaging.

We're looking for an IT & System Administrator to join our IT team and help deliver a seamless technology experience across the company.
In this role, you'll be responsible for the day-to-day operation of our internal IT environment- from employee support and system administration to SaaS management, onboarding, and cross-platform integrations. You'll work with modern cloud-based tools, identity providers, and automation platforms to improve internal processes, implement new technologies, and ensure our teams have everything they need to work efficiently.
This is a great opportunity for someone who enjoys solving technical challenges, working with a wide variety of systems, and taking ownership of IT operations in a fast-growing startup.
Responsibilities:
Provide day-to-day IT support and resolve technical issues through the internal ticketing system.
Manage employee onboarding and offboarding, including user provisioning, access management, and device setup.
Administer and maintain internal systems such as Google Workspace, identity providers (IDPs), and other SaaS applications.
Configure new tools, connect systems, and implement integrations between internal platforms.
Support the rollout and adoption of new technologies across the organization.
Assist with automation and workflow improvements using integration platforms and internal tools.
Manage hardware procurement, software licensing, and IT inventory.
Work closely with employees and cross-functional teams to ensure a seamless IT experience.

We are seeking a skilled and experienced DevOps Engineer to design, plan and implement scalable, reliable and robust system infrastructure to support the companys rapid business and traffic growth.
You will join an innovative, high-performance team and work with cutting-edge technologies in a dynamic and agile environment.
What you'll be doing:
You will take an active part in the challenge of managing a highly available and fault tolerant production environment.
You will assist in identifying and resolving performance concerns and operational bottlenecks, debug complex pitfalls and advise on system architecture solutions.
You will build, design and maintain self-serve devex tools to increase development velocity and satisfaction.
You will push and impact our systems to be more cost effective, performant and simple to use and extend.

You'll be a key part of the Cortex Cloud DevOps group, responsible for ensuring our high-scale production services are reliable, secure, and performant. You'll have a direct impact on hundreds of developers by improving their daily workflows.
Your Career
Design and scale: Architect, build, and maintain production services for our thousands of Kubernetes clusters.
Infrastructure as Code: Develop and manage infrastructure as code to orchestrate our production and development environments.
Security first: Secure our production environments and integrate cutting-edge security tools and features.
Improve developer experience: Propose and implement processes and improvements that enhance the workflow for hundreds of developers.
Build and automate: Create robust CI pipelines and automation processes.
Collaborate: Partner closely with development teams to enhance software architecture for improved scalability, reliability, and cost-efficiency.

You will be part of the DevEx team which is in charge of significantly improving the productivity, efficiency, and satisfaction of developers across the organization. You will take a leading role in the team, build easy-to-use platforms, lead wide-impact projects, mentor team members, developers and keep innovating with new tools, workflows, deep dives and adHoc POCs. This role requires a blend of deep hands-on technical expertise, strategic vision and mentoring skills to drive the team to excellence in a culture of developer-centric workplace.



Key Responsibilities:

Lead Initiatives: Own the design and delivery of high-impact developer platforms, CI/CD evolution, AI tooling and more, from ideation through production rollout and adoption.
Drive Excellence: Set a high bar for system design, code quality, scalability, and reliability across platforms. Act as the go-to expert for complex technical challenges.
Hands-on: Design and build scalable, self-service developer platforms, with strong focus on usability, performance, observability and cost efficiency.
Mentorship and Guidance: Mentor engineers through design reviews, pair programming and knowledge sharing. Elevate the technical capabilities of the team.
Cross-Team Focal Point: Collaborate closely with stakeholders and infra teams to influence architecture, improve client experience and ensure solutions are widely adopted.
Lead by Example: Demonstrate strong ownership, execution speed and high-quality delivery standards in day-to-day work.

As an IT System Administrator, you will be a key member of our Corporate IT team, responsible for supporting employees across the organization in all aspects of IT.

This role is primarily focused on day-to-day IT support, identity and access management, and automation of IT processes. You will serve as a key point of contact for employees, so a strong service-oriented mindset and people-first approach are critical.

We are looking for someone who has experience in a modern SaaS-based IT environment and who is passionate about improving employee experience through efficient, scalable, and agentic IT operations.



Responsibilities:

Provide daily Corporate IT support to employees across the organization
Own and manage employee onboarding and offboarding processes
Administer and maintain identity and access systems
Manage and support Google Workspace administration
Migrate existing automation workflows into agentic-based IT processes
Build and improve agentic IT workflows to enhance employee experience and operational efficiency
Operate in an agentic IT environment, leveraging AI-driven tools and workflows to increase automation and reduce manual effort

Great IT work means nobody notices the bugs because you already squashed them. From cloud engineers to IT operations managers, our team combines technical expertise with a deep respect for what's at stake. So if you're proactive and precise under pressure, the Fiverr Cyber, IT and MIS team might be the right place for you. As a IT Engineer on our Cloud Engineering team, you'll be the linchpin for operational excellence, ensuring our infrastructure runs smoothly and our team members have seamless technical experiences. You'll own critical IT operations, directly impacting system stability and team efficiency, and freeing up senior engineers for high-impact strategic initiatives. This is a hands-on role where you'll be deeply integrated into the daily rhythm of one of Fiverr's core engineering departments.

What am I going to do?:

* Lead and own the end-to-end technical onboarding and offboarding processes, ensuring seamless transitions for new hires and secure departures for departing team members.
* Proactively manage and execute routine systems maintenance for IT infrastructure and office hardware, aiming to prevent downtime before it impacts operations.
* Serve as the primary point of contact for internal IT requests, independently resolving common issues and expertly escalating complex problems to senior technical resources.
* Deeply embed yourself within the Cloud Engineering team's daily routines and meetings to anticipate needs and provide timely, relevant IT support.
* Collaborate closely with senior engineers and cross-functional teams to streamline IT processes and improve overall operational efficiency.
* Continuously identify opportunities to optimize proactive system upkeep and user lifecycle management.

Equal opportunities:
At Fiverr, we know that talent has no single face. We welcome talent from everywhere and everyone because it makes everything we build better. Need accommodations? Just ask. And if this role excites you but you don't tick every box, apply anyway. The best people rarely fit the mold exactly.

We're hiring a Senior/Principal Site Reliability Engineer to own production reliability for Cortex Agentix Endpoint Security (following an acquisition of KOI Start Up) as it scales. You'll define and operate our SLOs and error budgets, lead high-severity incident response, and ensure our Kubernetes and AWS infrastructure stays stable under growth. You'll also build and supervise the AI agents that handle routine alert triage and monitor tuning, focusing your own time on the reliability engineering that requires human judgment. This role is a strong fit for someone who treats reliability as an engineering discipline and enjoys ownership, incident command, and applying AI to operational work.
Your Impact:
Own reliability as an engineering discipline - define SLIs, set SLOs, and run error-budget-based decision-making so "how reliable are we" becomes a number that governs how fast we ship.
Own production incidents end-to-end - lead response, mitigation, and resolution for high-severity incidents, and drive blameless postmortems that feed real fixes back into the system.
Own the reliability and capacity of production infrastructure as we scale - forecasting headroom, validating scaling behavior under load, and keeping latency and error rates within SLO.
Run and evolve Kubernetes environments so releases and infra changes are safe by default across hundreds of tenant apps.
Own, build, and supervise our SRE AI agents that triage alerts, review monitors, resolves and summarize incidents. Set and expand the trust ladder that governs what the agents do autonomously, what needs approval, and what stays human. This is a core part of the role.
Improve observability and incident response - raise signal quality, cut alert noise, and own the monitoring the triage agents depend on.
Eliminate toil - relentlessly identify manual, repetitive operational work and remove it through automation and agents, protecting engineering time for reliability work that only humans can do.
Analyze operational data across incidents, alerts, deployments, infra health, and cost to find reliability gaps, capacity risks, and automation opportunities.
Evaluate and introduce new tools and AI-assisted approaches, balancing innovation with reliability, cost, and operational simplicity.

We're hiring a Junior IT Administrator to be a part our DevOps team. This is an entry-level role, no prior work experience required.

If you have a solid technical foundation, the ability to learn quickly in a fast-paced environment, a drive to keep learning, and a desire to gain hands-on experience in IT infrastructure, we'd love to have you on board.

Core Responsibilities
Provide technical support to end users for hardware, software, and network issues
Set up, configure, and maintain computers, printers, and peripherals
Create and manage user accounts and permissions
Assist with monitoring network performance and troubleshooting basic connectivity issues
Support installation, updates, and patching of operating systems and software
Maintain an inventory of IT equipment and assets
Document issues and resolutions in a helpdesk ticketing system
Assist senior IT staff with projects and system upgrades
Follow basic cybersecurity practices (antivirus, backups, access controls)

We are establishing a new role focused on bridging AI capabilities with our internal DevOps platform. You will build AI-powered tools and services that run on top of the DevOps platform developed by the infrastructure team. This role combines hands-on DevOps/platform engineering work with close collaboration with software development teams, enabling them to build, deploy, and operate AI solutions efficiently, securely, and in alignment with organizational standards. You will act as a technical enabler, helping teams bring AI-driven applications into production while ensuring best practices across architecture, compliance, DevSecOps, FinOps, and AI governance. The role also includes direct contributions to the platform itself.
Your Impact
Enhance DevOps platform capabilities to support AI-based tools and workloads.
Work closely with development teams to enable and support AI application delivery end-to-end.
Assist in designing architecture and production-grade implementation of AI systems.
Lead and enforce DevSecOps practices, compliance requirements, and governance standards for AI solutions.
Develop platform components and internal services as part of the AI infrastructure layer.
Support production readiness, monitoring, performance, reliability, and cost optimization (FinOps).
Serve as a technical interface between multiple engineering teams.
Participate in future on-call rotations.

Are you an innovative security researcher with a deep understanding of Linux systems and a passion for protecting modern environments? Do you want to lead the charge in securing enterprise networks against the latest threats?
We're looking for a skilled professional to join our team, focusing on the critical and rapidly evolving fields of Linux Security. You'll be a foundational member of a new and growing team dedicated to the blue ocean of detection, developing multiple new capabilities within the largest cybersecurity enterprise in the world.
This is a unique opportunity to apply your expertise and influence the future of threat prevention-helping us build cutting-edge security solutions from the ground up.
Key Responsibilitie
Play a pivotal role in shaping the future of our security solutions.
Enhance product effectiveness by designing advanced protection components and developing sophisticated detection rules.
Research Linux OS internals, virtualized environments, and malware behaviors to inform and strengthen our attack prevention mechanisms.
Apply advanced AI and big data approaches to investigate and analyze large-scale datasets across our client base.
Lead research on novel protection concepts and bring them to production-grade quality, serving as a subject matter expert.
Stay up to date with the latest attacker methodologies, APT campaigns, and TTPs targeting Linux systems.
Conduct static and dynamic reverse engineering of Linux malware to uncover new techniques and develop mitigation strategies.
Collaborate closely with engineering, product management, and other research teams to translate research findings into production features.

We are seeking a Windows Internals Engineer for our Tel Aviv R&D center. In this role, you will be a key member of the team that designs and develops the low-level Windows components for our revolutionary Cortex XDR endpoint security product, directly contributing to our mission of protecting our digital way of life from advanced cyberattacks.
Key Responsibilities
Contribute to the research and development of Windows drivers, services, and other system-level components.
Challenge the status quo by finding and implementing innovative solutions to counter sophisticated cyberattacks.
Proactively collaborate and exchange information with engineers, security researchers, and product managers to lead projects and initiatives.
Design, develop, and debug complex, high-performance, multi-threaded code in C++.
Conduct in-depth analysis of system internals and focus on the details to produce robust, high-quality security features.
Apply learning from security research and reverse engineering to simplify complex problems and develop practical solutions.