לוח משרות דרושים הייטק מחשבים ורשתות בחיפה

We are looking for a Help desk Representative to join our Technical Support team. About the Role As part of a 24/7 global support operation, you will provide first-line assistance to users worldwide and take responsibility for key operational tasks, including:
* First-level troubleshooting and Technical Support
* User onboarding/offboarding and permission management
* Managing AD accounts, groups, and Exchange mailboxes
* Monitoring organizational processes (onboarding, mobility, access)
* Creating reports and writing basic scripts
* Collaborating closely with the Infrastructure and IT teams

'our company' means creation. Therefore, our goal is to lead the information systems market and to create relevant and precisely adapted technological solutions to the business needs of our customers. We are looking for a Pc Technician and Help desk, to support and manage incidents, problems and IT related enquiries for our clients. Full time / part time position in Karmiel area.?Key Responsibilities:
* Support users on end user devices, software products, and office technology.
* Duties include resolving Help desk tickets, maintaining hardware, troubleshooting and resolving user issues.
* Working with management to prioritize work, researching technology solutions, tracking inventory and assets.
* Ensuring security and maintenance of shared technology equipment and onboard new employees.
* Referrals for assistance in solving problems, support for Win operating systems, user management in Active Directory, Exchange mail servers, etc.

We are seeking a highly skilled Global IT Manager to join our global medical device company. The successful candidate will lead IT operations with a strong focus on cybersecurity, cloud infrastructure, service delivery, helpdesk management, and project execution. This role is critical to ensuring our IT systems remain secure, efficient, and future-ready, supporting our mission to deliver innovative healthcare solutions worldwide.
What you will be doing {responsibilities and duties}:
IT Operations & Infrastructure
Manage and optimize IT infrastructure, including servers, networks, cloud platforms, and enterprise systems.
Ensure system availability, performance, and scalability to support business growth.
Guarantee compliance with corporate IT policies and medical device industry regulations.
Cybersecurity
Lead the companys cybersecurity strategy, policies, and tools to safeguard sensitive medical and business data.
Conduct regular risk assessments, vulnerability scans, and penetration testing.
Oversee incident response, disaster recovery, and business continuity planning.
Cloud & Service Management
Manage cloud environments (Azure/AWS/Google Cloud), ensuring security, cost optimization, and scalability.
Implement service-oriented IT processes (ITIL framework) to improve reliability and efficiency.
Oversee vendor and service provider relationships.
Helpdesk & Organizational Service Framework
Lead and develop the IT Helpdesk function, ensuring excellent user support and service quality.
Establish and manage an organizational service framework to define, monitor, and improve IT service levels (SLAs/OLAs).
Drive continuous improvement in IT support processes, knowledge base, and self-service tools.
Innovation & Technology Enablement
Identify, evaluate, and introduce emerging technologies to enhance IT operations, security, and user experience.
Promote automation, AI-driven tools, and modern collaboration platforms to streamline IT services.
Act as a technology champion, driving innovation across the orgnization.
Project Managemen
Lead cross-functional IT projects from initiation to delivery, ensuring on-time and on-budget execution.
Collaborate with business leaders to align IT initiatives with corporate strategy.
Drive digital transformation projects to enhance collaboration, security, and productivity.
Leadership & Team Management
Supervise and mentor IT team members, including infrastructure and helpdesk staff.
Foster a culture of accountability, continuous improvement, and knowledge sharing.
Build strong relationships with global IT counterparts and local business leaders.

We are looking for a IT Support Specialist.
About The Position:
Provide first and second-level technical support for employees
Handle day-to-day global IT service desk operations, including hardware and software setup, account troubleshooting, and end-user support
Manage the onboarding and offboarding process for employees, including IT equipment provisioning, SSO setup, and license assignment
Administer user accounts, passwords, security policies, and backup systems
Troubleshoot and resolve client-side networking and connectivity issues (e.g., VPN, video conferencing)
Provide support for peripheral hardware including printers, docking stations, monitors, and external devices
Support infrastructure projects and digital applications tickets - 1st tier support, and manage Windows-based endpoints
Serve as the primary technical contact for shore-based office users
Maintain accurate IT asset inventory and ensure up-to-date documentation

We are looking for a Site Technology Manager
The Site Technology Manager is responsible for leveraging the resources and capabilities of the Enterprise Technology (ET) organization to enable business success across sites and regions, while exemplifying the mission, values, and goals of the Enterprise Technology Office.
The Site Manager actively partners with our business units and fellow ET departments across their site and region of responsibility, emphasizing quality, continuous improvement, and timely response. Site Technology Managers, as members of the ET Infrastructure team, will also serve as the smart hands and feet on the ground at each site, assisting ET Infrastructure and Cybersecurity teams with implementations, troubleshooting, and management of systems, applications, and services as needed.
Site Technology Managers, applying expert judgment, decide on a case-by-case basis whether to provide guidance on self-service tools, escalate issues, delegate to other support staff, or independently resolve them.
The Site Technology will ensure that the quality of technical site support for the site is of excellent quality, and will track issues, risks, and action items, as well as maintain relevant documentation for the site as needed.
This is a full time, exempt, on-site office-based role tied to the Haifa, Israel office, reporting to the Senior Manager, Global Site Technology Operations based in our Portsmouth, NH, USA location.