דרושים » תוכנה » Support and QA Engineer

Deep Instinct, the first cyber security company to apply Deep Learning to cyber security is looking for a Senior DevOps Cloud Engineer. Deep instinct is an innovative start-up that has a unique and game-changing software solution to protect Fortune 500 End-Point users against Zero Day & APT cyber-attacks. This is an incredible opportunity to get in early at a Pre-IPO Cyber Security company that is poised to do huge things! We're on a mission to disrupt the cyber security market and the time is NOW! You will take part in Developing, maintaining, and optimizing our products and their production environments. Play a key role in designing our transformation from a single tenant service to a high scale multi-tenant HA cloud native solution. Influence and optimize our software delivery lifecycle, Infrastructure as code, container orchestration, artifact managers, monitoring, and more while working closely with development and research teams.

Office Location:
TLV Office

Region:
Israel

Responsibilities::
What kind of things we do? Streamline the software development lifecycle by identifying pain points and productivity barriers and determining ways to resolve them. Collaborate closely with development teams to understand their current build and release processes and make recommendations for improvement. Partner with cross-functional stakeholders, including development, research, operations, quality assurance and security, to streamline processes. Provide guidance to development teams to improve performance and operability of the solutions they develop. Build and maintain the CI/CD pipelines to improve developer productivity, agility, and code quality. Develop and continuously improve automation solutions to enable teams to build, deploy and test code efficiently and consistently. Ensure that systems meet business and customer needs for reliability and availability. Monitor and manage application performance and service quality, including initial troubleshooting, identification of root cases and issue resolution. Work closely with cross-functional stakeholders to analyze and troubleshoot complex production issues.


Why Work With Us::
Deep Instinct , is the first cyber security company to apply Deep Learning as a platform. We are the only cyber security company harnessing the power of deep learning to prevent 99% of known and unknown attacks from malware and zero-day threats. Deep Instinct Prevention for Endpoints . Prevention of malicious files at the endpoint is critical. Deep Instinct prevents known, unknown, zero-day, and ransomware from executing on the endpoint Deep Instinct Prevention for Applications. is an agentless, on-demand, anti-malware solution for the enterprise that is device and system agnostic. With our unique, industry-leading deep learning ap

we are looking for a technical engineer with knowledge in the IT and software worlds who is willing to join a fast-paced, high-energy escalation team working on resolving customer issues, designing large complex deployments, improving company products, and training other tiers. Successful candidates will need to have excellent organizational, communicational, self-management and self-learning skills.

Essential Functions:

Troubleshooting complex software modules based on written and verbal descriptions provided by technical support, sales, account managers, and customers.
Participation in internal and external calls to provide technical insight into the issue experienced by the customer and provide fixes and workarounds.
Work with QA and development teams to recommend resolutions, provide insights, and make sure issue fixes are being implemented into the products.
Creation and delivery of training materials for technical support and sales engineers.
Participation in the creation of internal knowledge base articles.
Participation in the software early availability activities, deploying beta code, troubleshooting, and delivering feedback.

We are actively seeking an experienced software engineer to join our technology team. The role involves working on a cutting-edge Cyber Security product deployed on Microsoft Azure, utilizing the latest DevOps tools.
This is an exciting opportunity to not only code but also contribute to DevOps processes for a large-scale SAAS product on Azure, incorporating advanced technologies and methodologies. Engineers will also have the chance to interact with customers, evangelize the product, and address their inquiries.

We are on the lookout for a Technical Account Manager with experience interacting with customers, knowledge of technology, and can empathize with the trials and tribulations of being a developer.
As the account manager, you are the bridge between the technology team and the user, walking the tightrope between customer satisfaction and developer ability.
The role requires someone who can walk gingerly between development, product, marketing, and leadership from some of our largest clients.
Youll serve as the product expert, guiding clients user experience and, ultimately, client satisfaction through their implementation of Dynamic Yield products.
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator.
A proven track record of creating and maintaining deep, lasting relationships with customers is a must as youll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yields customers.
The Task-at-Hand:
Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customers purchase(s) of Dynamic Yield products
Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
Partner with the Engineering and Development teams to resolve customer issues
Write documentation, knowledge-based articles, and tutorials to improve the customer experience of Dynamic Yield features
Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
Contribute to the development of our implementation and support policies and procedures.

Do you enjoy working with a dynamic team to develop a revolutionary and unique product?

Are you energized by pushing boundaries and challenging the status quo?

Do you take pride in building clean, scalable code that empowers AI innovation?

Our Tel-Aviv-based team is committed to spearheading innovative projects using cutting-edge technologies such as Large Language Models (LLM) to create novel hiring solutions for our global clients. As part of our team, you'll be at the forefront of our mission, directly influencing the hiring experiences of millions of candidates worldwide.

Sound like your perfect fit? We want to hear from you!

As an Associate Software Engineer, you will be responsible for researching and implementing Large Language Model (LLM) technologies to help strengthen and scale our conversational AI capabilities. In this role, you will:
Dive deep into Large Language Model (LLM) technologies, actively researching and experimenting with new solutions to drive innovation in hiring practices.
Implement practical applications of LLM research findings into end-user-facing applications, creating scalable and impactful tools that directly impact clients.
Adopt lean methodologies to swiftly meet business objectives, swiftly iterating based on client feedback and being unafraid to take risks and learn from failures.
Deeply understand product challenges to make intelligent and efficient software-building decisions.
Collaborate closely with our global R&D, Product, and Design teams located in the US and Vietnam. This role includes the exciting opportunity for international travel once or twice a year, fostering cross-cultural cooperation and growth.

Our Tel-Aviv-based team is committed to spearheading innovative projects using cutting-edge technologies such as Large Language Models (LLM) to create novel hiring solutions for global clients. As part of our team, you'll be at the forefront of our mission, directly influencing the hiring experiences of millions of candidates worldwide.

Sound like your perfect fit? We want to hear from you!

In this role as a Senior Software Engineer, you will:

Dive deep into Large Language Model (LLM) technologies, actively researching and experimenting with new solutions to drive innovation in hiring practices.
Implement practical applications of LLM research findings into end-user-facing applications, creating scalable and impactful tools that directly impact clients.
Adopt lean methodologies to swiftly meet business objectives, swiftly iterating based on client feedback and being unafraid to take risks and learn from failures.
Deeply understand product challenges to make intelligent and efficient software-building decisions.
Collaborate closely with our global R&D, Product, and Design teams located in the US and Vietnam. This role includes the exciting opportunity for international travel once or twice a year, fostering cross-cultural cooperation and growth.

As a Program Manager, you'll be responsible for directly and fully supporting and engaging in the work and projects of the Falcon Application Security Posture Management (ASPM) team whose mission is to enrich Falcon Cloud Security by helping make cloud environments and applications secure and resilient.

Your primary focus will entail driving the scheduling, scoping and execution of projects for the teams you support, working directly with the Engineering Developers, the Product Managers, and the Dev Managers in order to ensure timely delivery against the roadmap. Youll work closely across functional teams and across geo-locations in Israel, Europe, the United Kingdom, and the United States to collaborate and ensure dependencies are well known, critical issues are identified and driven to resolution.

What You'll Do:

Partnering and direct facilitation with teams at all levels; from deeply engaged with developers on projects to summations at the executive level.

Demonstrates the ability to learn and communicate technical context and align it with business objectives to help drive project deliverables, resources, and timelines.

Creating and driving the project schedule, working with dev management task assignments, plus managing schedule progress; from large phases through to detailed tasks, including understanding and managing dependencies within and across Product Groups.

Collaborating with staff and management of multiple worldwide business units (including subject matter experts, product management, design teams, and technology teams) to clearly identify, explain, and communicate their project involvement, project goals, expectations, and tasks.

Proactively tracks the status of project activities and ensures that schedules and priorities are being met.

Ensures critical issues are identified, tracked through resolution, and escalated if necessary.

Proactively manages daily/weekly project communication and status reporting.

Leads Scrum meetings and creates and follows up on meeting minutes/action items.

Flexibly working across timezones to help coordinate and follow up on work (from the UK; to Israel to the West Coast, US).

Willingness and ability to travel internationally several times a quarter.

We're looking for a Senior Backend Engineer to join our R&D team. You will work closely with our product team to build our unique product offering. As a Senior Backend Engineer, you will be responsible for developing our data ingestion pipeline, introducing new analysis engines, and building complex backend designs that are both scalable and fault-tolerant.



What Youll Do:

Design, develop, test, deploy, maintain and improve the software.
Youll have your domain of expertise in which you'll assist the product team with future directions, lead the technology and cooperate with other engineers.
Youll develop backend services that integrate with and ingest data from various cloud providers that store sensitive data.
Youll build pipelines that analyze, classify, correlate and process this data.
Youll build systems that detect anomalies in the ingested data for alerting the customer, that automatically resolve issues and that generate sophisticated yet easily consumable insights arising from the processed data.
Youll have end-to-end responsibility from the technical design phase up to making sure the system is scalable and can meet high customer demands in production.
Youll identify and solve for bottlenecks within our software stack.
Youll bring innovation to the product
Youll work in an agile environment that focuses on high velocity and responds quickly to new insights.
As an all-around player, you'll work closely and at a high pace with other engineers, product, design, and other internal key stakeholders, as well as have a direct line of sight into how your work solves real-world problems for our clients and accelerates our business.

Were a highly collaborative, friendly, inclusive and diverse group that prizes collaboration over competition. We provide opportunities to learn new skills, mentor fellow engineers, and contribute to the direction of both the team and the products for which were responsible. We work in a distributed, remote-friendly, high-trust environment where you manage your own time and have the flexibility to balance your work and personal life. As a remote employee, you connect to your co-workers mostly via Slack and Zoom. In this setting your ability to work unsupervised, communicate asynchronously, and take initiative in maintaining lines of communication is crucial.

What You'll Do:

Develop ETL jobs to gather data from multiple sources and provide insights into various product areas

Building data warehouses where large amounts of metrics and data will be stored

Interacting with many product groups within the organization to collect key metrics via APIs, Kafka integrations or direct data access

Participation in configuring and receiving uptime alerts related to the services you control.

Keeping services up and running in a healthy state.

We are looking for a Senior QA Automation Engineer with the skill set to deliver the best quality products on time, bug-free and adheres to Dynamic Yields high standards that our customers expect from our products.
As a QA automation engineer, you will be monitoring each phase of the development process, working with state of the art technologies, ensuring design and quality standards and collaborating with different departments in R&D.
Role:
Take an active role in version testing and pre-release processes.
Plan, analyze, design, and execute manual and automated e2e tests of new and legacy features.
Report, analyze and optimize the automation framework and tests.
Be responsible for mentoring the team members, designing and reviewing complex code.
Maintain and control the feature-bug fixing process and bug life cycle.
Investigate customer issues and assist the support team in cracking complicated technical issues.
Participate in version planning and work in agile scrum teams.
Work closely with other QA engineers, developers, product and architects.