דרושים » אינטרנט ודיגיטל » Account Manager - Pinterest

Creation is the core of purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team:
Client Solutions are the trusted advocates connecting key stakeholders, providing inspiration and insights, driving collaboration that translate into long term client partnerships and growth! We are responsible for the day to day relationship and for ensuring success of advertiser investment. As trusted partners, we proactively advise our clients of opportunities and solutions to exceed their expectations, securing future investment.

The role is to join the Client Solutions Team as Client Solutions Manager on a Fixed Term Contract.

You will be responsible for:
- Managing and growing post-sale client relationships of auction advert offerings, by monitoring and analyzing advertising campaigns and proactively taking the initiative to improve results.
- Analysing campaign performance data to offer clients data-driven business insights, at the same time using those insights to improve our advertising offerings.
- Establish long-term relationships with key agencies and direct clients to make sure their business needs are taken care of by a cross-functional team.
- Drive education on product and company updates and share company best practices as relevant to clients or agencies' business.
- Share feedback and guide our advertising strategy.
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with agencies and direct clients, in collaboration with the sales team.
- Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign and provide technical support.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Develop automated reports utilizing the company's internal data tools and Excel.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve. Join us.

About the team:
Client Solutions are the trusted advocates connecting key stakeholders, providing inspiration and insights, driving collaboration that translate into long term client partnerships and growth! We are responsible for the day to day relationship and for ensuring success of advertiser investment. As trusted partners, we proactively advise our clients of opportunities and solutions to exceed their expectations, securing future investment.

The role is to join the Client Solutions Team as Client Solutions Manager on a Fixed Term Contract.

You will be responsible for:

Managing and growing post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
Analysing campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
Share marketplace feedback and guide our advertising strategy;
Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign and provide technical support.
Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
Develop automated reports utilizing the company's internal data tools and Excel.

Creation is the core of purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve.
Join us.

Client Solutions are the trusted advocates connecting key stakeholders, providing inspiration and insights, driving collaboration that translate into long term client partnerships and growth! We are responsible for the day to day relationship and for ensuring success of advertiser investment. As trusted partners, we proactively advise our clients of opportunities and solutions to exceed their expectations, securing future investment.

Responsibilities:
Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
Share marketplace feedback and guide our advertising strategy.
Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign and provide technical support.
Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
Develop automated reports utilizing the company's internal data tools and Excel.

We seek an experienced product marketer to join our Global B2B Marketing team to support our B2B marketing goals across our Merchant, and other B2B offerings, globally. This role will play a key part in driving go-to-market planning and execution. You will work with various teams across the company including product, sales, marketing and commercial to make sure new features are brought to market and adopted. You will be responsible for driving sales enablement, messaging, positioning, content development, as well as identifying and acting on growth and cross-sell opportunities.
Successful candidates must have prior experience in product marketing in a B2B software/tech/SaaS industry.
What you'll be doing:
Collaborate with cross-functional teams to develop product positioning and messaging that resonates with target audiences and aligns with business objectives.
Create and execute go-to-market plans for new and existing products, including product launch plans, sales enablement materials, and marketing campaigns.
Become an expert on our target audiences, identifying what they care about, how they think, and how we can best cater to their needs.
Turn our products, features, and capabilities into compelling stories that resonate with and win over diverse audiences, from restaurant and business owners to C-suite executives.
Develop and deliver product training and sales enablement materials to ensure the successful adoption of products by sales teams and clients.
Conduct market research and competitive analysis to identify customer needs, market trends, and growth opportunities.
Manage the development of product marketing content, including case studies, guides, and product videos.
Work closely with demand generation, Content and Marketing Automation teams to drive product awareness, sales and retention.
Monitor and report on product performance metrics, and provide recommendations for product and marketing improvements.

Required Head Of Clients
We are publishing innovators delivering data-driven technological solutions that transform publishers into scalable, thriving businesses. Constantly growing, we're always seeking people who share our company culture and are looking to make an impact. We offer plenty of room for learning and career growth, all while working with some of the finest people and companies in the industry.
The opportunity:
As the Head of Clients, you will shape the future of our client-facing operation. This role offers the chance to lead a team of dedicated Customer Success Managers and directly influence the companys entire partner portfolio. You will be at the forefront of strategic initiatives, driving client satisfaction and fostering strong relationships that enhance our market presence and growth.
Whats the day-to-day like?
Serve as the primary relationship holder for our partners, ensuring high levels of customer satisfaction.
Collaborate with the leadership team to define the strategic direction for client-facing solutions and ensure alignment with the companys overall business goals.
Build, lead, mentor, and support a team of Client Success Managers (CSMs) to ensure they are delivering exceptional service and meeting their individual and team targets.
Implement strategies to increase efficiency and effectiveness within your team, driving process improvements and innovation.
Monitor team performance against service level agreements (SLAs) and key performance indicators (KPIs).
Act as a point of escalation for resolving any significant client issues or complaints, ensuring swift resolution and maintaining trust.
Develop policies and procedures that address client concerns and enhance their overall experience.
Gather client feedback to better understand their needs and expectations. Analyze client insights to inform business decisions and contribute to the product development process with relevant client feedback.
Provide regular reports to the leadership team on client engagement, team performance, and the status of client-facing initiatives.
Ensure clear and effective internal communication within the team and across other departments to facilitate the smooth delivery of client solutions.
Leverage market insights to advise on potential opportunities or threats and recommend proactive measures.
Personally manage key accounts, ensuring the highest level of service and satisfaction.
Collaborate with Sales to develop accounts strategies and action plans to expand existing partnerships.
The role might include business travel (Up to 2-3 trips per year).

We are seeking a skilled and experienced Technical Product Manager with a strong background in data management and analysis. As a Technical Product Manager, you will play a pivotal role in driving the development and success of our data-driven products. You will collaborate closely with cross-functional teams, including product management peers, engineering, data science, data analysts, and design, to define product requirements, prioritize features, and deliver innovative solutions that meet both customer needs and business objectives. If you have a passion for data, possess a strategic mindset, and excel in managing complex technical projects, we would love to hear from you.

Main Responsibilities:

Requirements Gathering and Documentation: Collaborate with stakeholders to understand customer feedback and needs, market trends, and business goals. Translate these requirements into detailed product specifications, user stories, and functional requirements that align to the companys objectives and achieve customer needs. Represent the customer in design and implementation discussions to ensure that the product fulfills all requirements.

Data Analysis and Insights: Leverage your deep understanding of data management and analytics to analyze large datasets, extract valuable insights, and identify opportunities for product improvements. Work closely with data scientists and analysts to drive data-driven decision making for improvements and enhancements.

Product Roadmap and Execution: Partner with product management to develop a clear product roadmap and strategy for execution in alignment with the company's overall objectives. Partner with development teams functioning as the product owner to ensure deliverables meet the agreed objectives. Maintain a delivery roadmap that outlines key milestones, feature details and timelines for the data product portfolio.

Product Launch and Adoption: Collaborate with marketing and sales teams to drive product awareness, adoption, and user engagement.

Cross-Functional Collaboration: Foster strong working relationships with cross-functional teams, including product management, engineering, data science, product marketing, customer success, and customer support. Collaborate closely with these teams to ensure smooth product development and delivery processes.

User Feedback and Iteration: Gather and analyze user feedback, conduct usability testing, and leverage insights to iterate and improve the product. Continuously monitor key product metrics and use data to drive informed decision making.

We are on the lookout for a Technical Account Manager with experience interacting with customers, knowledge of technology, and can empathize with the trials and tribulations of being a developer.
As the account manager, you are the bridge between the technology team and the user, walking the tightrope between customer satisfaction and developer ability.
The role requires someone who can walk gingerly between development, product, marketing, and leadership from some of our largest clients.
Youll serve as the product expert, guiding clients user experience and, ultimately, client satisfaction through their implementation of Dynamic Yield products.
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator.
A proven track record of creating and maintaining deep, lasting relationships with customers is a must as youll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yields customers.
The Task-at-Hand:
Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customers purchase(s) of Dynamic Yield products
Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
Partner with the Engineering and Development teams to resolve customer issues
Write documentation, knowledge-based articles, and tutorials to improve the customer experience of Dynamic Yield features
Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
Contribute to the development of our implementation and support policies and procedures.

We are seeking a highly skilled and experienced Technical Product Group Manager to join our dynamic team. The ideal candidate will be a strategic thinker with a strong technical background and exceptional leadership abilities. This role will involve leading a team of technical product managers in the development and execution of product strategies, driving product innovation, and ensuring the successful delivery of products that meet the needs of our customers.
RESPONSIBILITIES
Provide strong leadership and mentorship to a team of technical product managers, fostering a collaborative and high-performing team environment. Set clear goals and objectives, provide regular feedback, and support the professional growth and development of team members.
Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to develop and refine product strategies that align with company goals and market needs. Lead the prioritization of product features and enhancements based on customer feedback, market research, and competitive analysis.
Oversee the end-to-end product development lifecycle, from concept to launch, ensuring that products are delivered on time and within budget. Work closely with engineering teams to define technical requirements, address technical challenges, and drive the implementation of scalable and high-quality solutions.
Build strong relationships with key stakeholders, including senior management, customers, and external partners, to gather feedback, communicate product updates, and ensure alignment on product vision and roadmap.
Identify potential risks and challenges that may impact product delivery or performance, and develop mitigation strategies to address them proactively. Monitor key performance indicators (KPIs) and metrics to track product success and drive continuous improvement.
Stay informed about industry trends, emerging technologies, and competitor activities, and use this knowledge to inform product decisions and identify new opportunities for innovation.

We are looking for a Publisher Ops Account Manager to oversee and support publisher partnerships, focusing on optimizing revenue and driving business growth on Supply Side Platform (SSP). This role involves managing all aspects of account management, from onboarding to ongoing client communication, and requires collaboration with cross-functional teams to deliver exceptional service and solutions.

What You'll Do:

Build and nurture long-term relationships with publishers, managing onboarding, account optimization, reporting, billing, and ongoing communication.
Proactively monitor and analyze data metrics to enhance performance and achieve publisher Key Performance Indicators (KPIs).
Act as a dedicated publisher advocate in cross-functional meetings, collaborating with Accounting, Product, Engineering, Ad Operations, and Business Development teams.
Regularly communicate with Demand Operations to understand inventory demands and market trends, strategically planning to maximize overall revenue.
Develop expertise in products and technologies to identify growth opportunities.

As a Senior Product Manager, Transportation Platforms , you will lead a complex set of products and features that impact our primary user and buyer - public sector transit agencies, municipalities and governments. prides itself on being a true partner to the public sector in helping make transit better for everyone but especially those in low income and minority communities. You will be joining at a time of rapid growth, impacting hundreds of thousands of riders weekly. This is an opportunity to digitize public transit and in doing so, provide greater transit access affordably, take cars off roads and create livable communities for all. Our customers trust us to partner with them on this mission and we are laser focused on providing them with delightful and intuitive products that make their jobs easy, efficient and rewarding.



What Youll Do?

Be a lead PM responsible for a best-in-class experience for the admin console and mothership that public sector agencies rely upon for everything from their long-term transportation planning to real-time operations.
Design end to end experiences that follow the life of a ride from booking to confirmation to post-ride history and support.
Build products that help transit agencies increase efficiency for their staff while increasing rider satisfaction; Other metrics include reducing time spent on support and troubleshooting and successful resolution of issues raised by riders.
Create delightful digital experiences that in turn create excellent real-world outcomes for low-income and minority populations;
Partner with engineers and architects to build a sound infrastructure that supports multiple personas and use cases while feeling purpose-built for the end user.
Strive for excellent quality products while pragmatically releasing meaningful features on a regular cadence; employ a test and learn philosophy
Build the short and long-term roadmap for your products by integrating customer feedback, data, trends and strategic initiatives, in an effort to continuously improve and expand Vias product offering
Work closely with key internal and external stakeholders around the globe and different time zones to guide prioritization and make sure that product development is focused and impactful
Lead cross-team collaboration and work on complicated problems by integrating with other product managers and development teams across the organization
Get the job done, sync teams, while keeping the big picture firmly in mind