Required Help Desk & System Administrator.
Responsibilities:
Responding to customer support inquiries and documenting feedback from customers.
Offering technical assistance to users regarding the configuration, setup, and maintenance of products.
Provide accurate information on IT products or services.
Maintaining documentation of problems and processes.
Redirecting unresolved issues to the appropriate teams.
Assists customers/employees in navigating technology properly.
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level support.
Objectives:
Provide quick and effective assistance with information technology systems.
Guide employees/customers remotely and in person through systems configuration, troubleshooting, and maintenance.
Requirements: Proven experience as a help desk technician.
Strong understanding of IT infrastructure, operating systems, software, and devices.
Interpersonal skills and Customer service orientation.
Familiarity with cloud & on-prem computing.
Network administration.
Technical knowledge of hardware and software.
Experience with Microsoft infrastructure environment.
Time management skills and attention to details.
This position is open to all candidates.