דרושים » מחשבים ורשתות » Help desk system administrator

Required Help Desk & System Administrator.
Responsibilities:
Responding to customer support inquiries and documenting feedback from customers.
Offering technical assistance to users regarding the configuration, setup, and maintenance of products.
Provide accurate information on IT products or services.
Maintaining documentation of problems and processes.
Redirecting unresolved issues to the appropriate teams.
Assists customers/employees in navigating technology properly.
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level support.
Objectives:
Provide quick and effective assistance with information technology systems.
Guide employees/customers remotely and in person through systems configuration, troubleshooting, and maintenance.

We are looking for a System Integrator to join the company integration division, The position is primarily hands on involving delivering and supporting large scale projects. Every project is unique and will require learning new technologies and designing new solutions to meet the R&D requirements & deliver a complete solution with Infrastructure & software to the end customer. The integration team is involved throughout the lifecycle of the R&D process from the development stage lab environments to the full-scale deployment in the customer premise and ongoing support & upgrades once the delivery is complete. Support customers (outside the office) Willingness to travel overseas to customers. On call responsibilities.

Why Join Us:
mPrest Systems, a global provider of mission-critical monitoring & control solutions for the defense, security, utility, and Internet of Things (IoT) sectors. Our game-changing technology is already making a difference worldwide. You can also make a difference by joining our company!