Required Head Of Clients
We are publishing innovators delivering data-driven technological solutions that transform publishers into scalable, thriving businesses. Constantly growing, we're always seeking people who share our company culture and are looking to make an impact. We offer plenty of room for learning and career growth, all while working with some of the finest people and companies in the industry.
The opportunity:
As the Head of Clients, you will shape the future of our client-facing operation. This role offers the chance to lead a team of dedicated Customer Success Managers and directly influence the companys entire partner portfolio. You will be at the forefront of strategic initiatives, driving client satisfaction and fostering strong relationships that enhance our market presence and growth.
Whats the day-to-day like?
Serve as the primary relationship holder for our partners, ensuring high levels of customer satisfaction.
Collaborate with the leadership team to define the strategic direction for client-facing solutions and ensure alignment with the companys overall business goals.
Build, lead, mentor, and support a team of Client Success Managers (CSMs) to ensure they are delivering exceptional service and meeting their individual and team targets.
Implement strategies to increase efficiency and effectiveness within your team, driving process improvements and innovation.
Monitor team performance against service level agreements (SLAs) and key performance indicators (KPIs).
Act as a point of escalation for resolving any significant client issues or complaints, ensuring swift resolution and maintaining trust.
Develop policies and procedures that address client concerns and enhance their overall experience.
Gather client feedback to better understand their needs and expectations. Analyze client insights to inform business decisions and contribute to the product development process with relevant client feedback.
Provide regular reports to the leadership team on client engagement, team performance, and the status of client-facing initiatives.
Ensure clear and effective internal communication within the team and across other departments to facilitate the smooth delivery of client solutions.
Leverage market insights to advise on potential opportunities or threats and recommend proactive measures.
Personally manage key accounts, ensuring the highest level of service and satisfaction.
Collaborate with Sales to develop accounts strategies and action plans to expand existing partnerships.
The role might include business travel (Up to 2-3 trips per year).

we are seeking a client-focused Account Manager to maintain long-term relationships with app and game developers, mobile agencies, and media agencies. Qualities such as a strong understanding of account management principles, including relationship building, sales strategy, negotiation, and business acumen are vital to success within this role. Additionally, the candidate should have analytical experience in campaign management, performance analysis, and optimization.
What You'll Be Doing
* Building and maintaining strong relationships with a portfolio of clients
* Analyzing campaign data to exceed client expectation of delivery and performance
* Identifying growth opportunities, building and implementing strategies to achieve growth
* Integrating new advertisers, and resolving technical and campaign-related issues

We are on the lookout for a Technical Account Manager with experience interacting with customers, knowledge of technology, and can empathize with the trials and tribulations of being a developer.
As the account manager, you are the bridge between the technology team and the user, walking the tightrope between customer satisfaction and developer ability.
The role requires someone who can walk gingerly between development, product, marketing, and leadership from some of our largest clients.
Youll serve as the product expert, guiding clients user experience and, ultimately, client satisfaction through their implementation of Dynamic Yield products.
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator.
A proven track record of creating and maintaining deep, lasting relationships with customers is a must as youll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yields customers.
The Task-at-Hand:
Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customers purchase(s) of Dynamic Yield products
Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
Partner with the Engineering and Development teams to resolve customer issues
Write documentation, knowledge-based articles, and tutorials to improve the customer experience of Dynamic Yield features
Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
Contribute to the development of our implementation and support policies and procedures.

we are looking for a User Acquisition Manager
What will you do ?
Hands-on management of user acquisition and retargeting activities with various partners (DSPs, SDK Networks, Incentivized, OEM, etc)
Monitor, analyze, and optimize campaigns to reach, maintain and exceed KPIs.
Plan, develop, and execute new marketing strategies & tests to enhance our UA and RT efforts.
Build and maintain strategic and fruitful partnerships with key acquisition partners.
Weekly updates on performance, trends, and initiatives done with the different media partners.
Collaborate with other team members and marketing channels, and share knowledge of the latest learnings to improve our marketing and other departments capabilities.
Cooperate with our creative marketing team and constantly test new & innovative ideas.
Cooperate with product Monetization, Game economy and BI teams, be on top of upcoming changes, features, promotions, tests and issues while adjusting our marketing plans accordingly.
Conduct market research to identify trends & new opportunities.
Keep up to date with the latest industry trends & updates, ensuring their implementation.

we are looking for a User Acquisition Team Lead
What will you do ?
Manage a team of UA Managers.
Hands-on management of user acquisition and retargeting activities with various partners (Incentivized, Social, Search, SDK Networks, OEM, DSP).
Execute new marketing strategies & tests to enhance our UA and RT efforts.
Build and maintain strategic and fruitful partnerships with key acquisition partners.
Weekly updates on performance, trends, and initiatives done with the different media partners.
Cooperate with our creative marketing team and constantly test new & innovative ideas.
Cooperate with Product Monetization, Game Economy, and BI teams, be on top of upcoming changes, features, promotions, tests and issues while adjusting our marketing plans accordingly.
Conduct market research to identify trends & new opportunities.
Keep up to date with the latest industry trends & updates, ensuring their implementation.

As a User Acquisition Manager you will be part of a team that is managing large scale paid campaigns on various networks (Google, Facebook, Instagram, TikTok, Twitter, etc). You will own the execution of evergreen and seasonal campaigns, initiate experiments, build new work methodologies and hack new creative concepts.



You will work closely with our internal creative, content, BI and analytics functions as well as with our media partners.