Required Head Of Clients
We are publishing innovators delivering data-driven technological solutions that transform publishers into scalable, thriving businesses. Constantly growing, we're always seeking people who share our company culture and are looking to make an impact. We offer plenty of room for learning and career growth, all while working with some of the finest people and companies in the industry.
The opportunity:
As the Head of Clients, you will shape the future of our client-facing operation. This role offers the chance to lead a team of dedicated Customer Success Managers and directly influence the companys entire partner portfolio. You will be at the forefront of strategic initiatives, driving client satisfaction and fostering strong relationships that enhance our market presence and growth.
Whats the day-to-day like?
Serve as the primary relationship holder for our partners, ensuring high levels of customer satisfaction.
Collaborate with the leadership team to define the strategic direction for client-facing solutions and ensure alignment with the companys overall business goals.
Build, lead, mentor, and support a team of Client Success Managers (CSMs) to ensure they are delivering exceptional service and meeting their individual and team targets.
Implement strategies to increase efficiency and effectiveness within your team, driving process improvements and innovation.
Monitor team performance against service level agreements (SLAs) and key performance indicators (KPIs).
Act as a point of escalation for resolving any significant client issues or complaints, ensuring swift resolution and maintaining trust.
Develop policies and procedures that address client concerns and enhance their overall experience.
Gather client feedback to better understand their needs and expectations. Analyze client insights to inform business decisions and contribute to the product development process with relevant client feedback.
Provide regular reports to the leadership team on client engagement, team performance, and the status of client-facing initiatives.
Ensure clear and effective internal communication within the team and across other departments to facilitate the smooth delivery of client solutions.
Leverage market insights to advise on potential opportunities or threats and recommend proactive measures.
Personally manage key accounts, ensuring the highest level of service and satisfaction.
Collaborate with Sales to develop accounts strategies and action plans to expand existing partnerships.
The role might include business travel (Up to 2-3 trips per year).

We are looking for a Publisher Ops Account Manager to oversee and support publisher partnerships, focusing on optimizing revenue and driving business growth on Supply Side Platform (SSP). This role involves managing all aspects of account management, from onboarding to ongoing client communication, and requires collaboration with cross-functional teams to deliver exceptional service and solutions.

What You'll Do:

Build and nurture long-term relationships with publishers, managing onboarding, account optimization, reporting, billing, and ongoing communication.
Proactively monitor and analyze data metrics to enhance performance and achieve publisher Key Performance Indicators (KPIs).
Act as a dedicated publisher advocate in cross-functional meetings, collaborating with Accounting, Product, Engineering, Ad Operations, and Business Development teams.
Regularly communicate with Demand Operations to understand inventory demands and market trends, strategically planning to maximize overall revenue.
Develop expertise in products and technologies to identify growth opportunities.

We are on the lookout for a results-oriented Partnerships Manager to join our Revenue department.
The ideal person for this role is a KPI-driven professional with exceptional customer-facing skills, exceptional relationship management skills, and a strategic mindset.
Will play a critical role in managing our existing partners , fostering strong relationships, and identifying opportunities to grow the collaborations and the generated business.
You will also be responsible for optimizing the efficiency of existing advertising activity, maximizing revenue potential, and developing and executing media plans and associated budgets.
What youll be doing:
Build, manage, and nurture relationships with our existing international brands, serving as the main point of contact and building strong, long-lasting partnerships
Identify opportunities to expand and grow our business with current partners, showcasing the advantages of native, choice-based advertising platform.
Conduct regular business reviews with partners, analyzing performance metrics, identifying areas for improvement, and implementing upsell strategies to grow and optimize the partnerships effectiveness.
Collaborate with cross-functional teams to align partnership activities and carry through on the execution of the deal to meet business goals and objectives
Track and report on partnership performance to senior management, summarizing revenue generated, customer acquisition metrics, and ROI
Manage the partners allocated budget, ensuring efficient allocation of resources and maximizing ROI
Develop new business through prospecting and own network of contacts
Stay up-to-date with industry trends, market dynamics, and competitor activities in the partnerships space, identifying new potential partners and emerging opportunities
Consistently exceeding revenue goals and interacting with the Operations team to ensure successful campaign delivery

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve. Join us.

About the team:
Client Solutions are the trusted advocates connecting key stakeholders, providing inspiration and insights, driving collaboration that translate into long term client partnerships and growth! We are responsible for the day to day relationship and for ensuring success of advertiser investment. As trusted partners, we proactively advise our clients of opportunities and solutions to exceed their expectations, securing future investment.

The role is to join the Client Solutions Team as Client Solutions Manager on a Fixed Term Contract.

You will be responsible for:

Managing and growing post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
Analysing campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
Share marketplace feedback and guide our advertising strategy;
Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign and provide technical support.
Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
Develop automated reports utilizing the company's internal data tools and Excel.

We are looking for an outstanding Account Manager to join our team in Israel who can manage our key accounts in the market that would want to advertise on Pinterest. The role would be managing advertising campaigns on Pinterest as well as being the subject matter expert to consult c-level clients.
What you'll be doing?
Manage and grow post-sale client relationships with top-tier, global advertisers.
Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization, provide step-by-step consulting and guidance from planning to execution of new solutions.
Analyze campaign performance data, creatives, and products to offer clients data-driven business insights and at the same time identify new opportunities and strategies to grow customers business (e.g. entering new markets, and launching new products or product updates).
Capacity to offer hands-on campaign setup and management services.
Resolve clients issues proactively, efficiently, and support by implementing solutions that prevent future problems.
Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
Manage significant structures and scaling challenges with the main objective to ensure continued customer success and growth.
Serve as external product consultant educating clients and their agencies on product solutions and best practices for Pinterest, and ultimately grow existing business partnerships.
Serve as a subject matter expert shedding light on industry trends and insights.
Work closely with teams of Account Leads, Industry Directors, Market Leads, Design & creative, Data, and Analytics.

Creation is the core of purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team:
Client Solutions are the trusted advocates connecting key stakeholders, providing inspiration and insights, driving collaboration that translate into long term client partnerships and growth! We are responsible for the day to day relationship and for ensuring success of advertiser investment. As trusted partners, we proactively advise our clients of opportunities and solutions to exceed their expectations, securing future investment.

The role is to join the Client Solutions Team as Client Solutions Manager on a Fixed Term Contract.

You will be responsible for:
- Managing and growing post-sale client relationships of auction advert offerings, by monitoring and analyzing advertising campaigns and proactively taking the initiative to improve results.
- Analysing campaign performance data to offer clients data-driven business insights, at the same time using those insights to improve our advertising offerings.
- Establish long-term relationships with key agencies and direct clients to make sure their business needs are taken care of by a cross-functional team.
- Drive education on product and company updates and share company best practices as relevant to clients or agencies' business.
- Share feedback and guide our advertising strategy.
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with agencies and direct clients, in collaboration with the sales team.
- Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign and provide technical support.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Develop automated reports utilizing the company's internal data tools and Excel.

We are on the lookout for a Technical Account Manager with experience interacting with customers, knowledge of technology, and can empathize with the trials and tribulations of being a developer.
As the account manager, you are the bridge between the technology team and the user, walking the tightrope between customer satisfaction and developer ability.
The role requires someone who can walk gingerly between development, product, marketing, and leadership from some of our largest clients.
Youll serve as the product expert, guiding clients user experience and, ultimately, client satisfaction through their implementation of Dynamic Yield products.
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator.
A proven track record of creating and maintaining deep, lasting relationships with customers is a must as youll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yields customers.
The Task-at-Hand:
Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customers purchase(s) of Dynamic Yield products
Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
Partner with the Engineering and Development teams to resolve customer issues
Write documentation, knowledge-based articles, and tutorials to improve the customer experience of Dynamic Yield features
Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
Contribute to the development of our implementation and support policies and procedures.

Creation is the core of purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve.
Join us.

Client Solutions are the trusted advocates connecting key stakeholders, providing inspiration and insights, driving collaboration that translate into long term client partnerships and growth! We are responsible for the day to day relationship and for ensuring success of advertiser investment. As trusted partners, we proactively advise our clients of opportunities and solutions to exceed their expectations, securing future investment.

Responsibilities:
Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
Share marketplace feedback and guide our advertising strategy.
Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign and provide technical support.
Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
Develop automated reports utilizing the company's internal data tools and Excel.

As our Technical Account Manager, you'll be the maestro of our evolving SDK, AppHarbr portfolio that packs a punch against bad ads. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without. Get ready to jump into the mix with our vibrant and budding team of innovators! Your unique contributions will not only shape the success stories of our clients, but also add fuel to the rocket ship propelling our organization forward!

If you see customer/partner relationships as a canvas for your artistic flair and a playground for your technical precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer experience.

Responsibilities:
Serve as a trusted advisor to our AppHarbr customers by utilizing your deep understanding of solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions.
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Provide technical support and troubleshooting assistance to clients, escalating issues as needed and ensuring timely resolution.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.

We are on the lookout for a Technical Account Manager with experience interacting with customers, knowledge of technology, and can empathize with the trials and tribulations of being a developer.
As the account manager, you are the bridge between the technology team and the user, walking the tightrope between customer satisfaction and developer ability. The role requires someone who can walk gingerly between development, product, marketing, and leadership from some of our largest clients. Youll serve as the product expert, guiding clients user experience and, ultimately, client satisfaction through their implementation of our products.
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as youll be dealing with understanding technical and complex issues while creating excitement and loyalty with our customers.
The Task-at-Hand:
Become an expert in our products - with a heavy focus on the technical aspect of the product
Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customers purchase(s) of our products
Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
Partner with the Engineering and Development teams to resolve customer issues
Write documentation, knowledge-based articles, and tutorials to improve the customer experience of our features
Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
Contribute to the development of our implementation and support policies and procedures.