דרושים » כספים וכלכלה » CRM Data Analyst

MA?LYS is one of the fastest-growing global D2C startups with a self-built e-commerce platform that allows us to leverage data and optimize marketing funnels to bring clinically tested body care products to women worldwide. With years of rapid growth and millions of customers worldwide. MA?LYS is on track to become one of the biggest body care brands in the world. We are a team of people who want to make lasting, impactful changes, who live (and love) to see results, who innovate with passion, and who love a good sense of humor. Is our vibe your vibe? We are looking for a talented individual who will manage, develop and optimize the CRM and Loyalty experiences through the use of various automation tools and platforms. Analyze customer data to identify trends, measure campaign performance, and optimize customer journeys.
It’s going to work for you too… By using innovative marketing automation tools, you’ll shape the future of customer experience & your love for customer success in a new and fastest-growing brand. Grow your expertise in CRM, data analysis, and team collaboration, while working with senior management and make a direct impact!
Your life at MA?LYS will look like…
* Mornings begin with coffee and data. Dive into reports to uncover hidden insights and fuel personalized journey crafting.
* Develop and execute retention marketing strategies to drive customer engagement, loyalty, and repeat purchases.
* Create and implement targeted email, push, and SMS campaigns, to drive cohesive and engaging customer experiences.
* Utilizing different personalization and targeting strategies, leveraging data-driven cohorts to develop audience segmentation.
* Manage subscription plans and loyalty programs to incentivize customer retention and increase lifetime value.
* Implementing constant and agile 'test and learn' approaches to develop loyalty strategic and marketing programs and member experiences, leveraging customer segmentation and personalization.
* Collaborate cross-functionally with marketing, product, and data teams to ensure alignment of retention initiatives with overall business objectives.
* Stay up-to-date with industry trends and best practices in retention marketing and CRM technology.
You will thrive in this role if you have…
* 3+ years of experience in retention marketing, CRM, or a related field (e-commerce advantage).
* Proven track record of developing and executing successful retention campaigns that drive measurable results.
* Strong analytical skills with the ability to interpret data and draw actionable insights.
* Experience with CRM platforms, email marketing tools, and analytics software.
* Excellent communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders.
* Creative thinker with a passion for customer engagement and loyalty.

If you're an online user (and let's face it, who isn't these days?), you've likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital super-hero.

Step into the heart , where our cybersecurity prowess is fueled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.

Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we!

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without.
If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience.
Responsibilities:
Serve as a trusted advisor to customers by utilizing your deep understanding solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.

We Founded in 2014, we are a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to todays fast-evolving hybrid work environment. We are considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, we have over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.
Why youll love working in our company? we are a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. Youll work with some of the best people in the industry, who love what they do. Youll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, youll be presented with long term career opportunities, globally. Who is the ideal Mindspacer? Youre a team player. You take pride in what you do and have a mindset of Im all in when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to read the room and understand the professional environment youre in. About the position This full-time position is based in Tel Aviv. As a salesforce Administrator, you will be responsible for managing and customizing the CRM to fit our evolving sales processes and meet the needs and demands of our cross-functional teams. Your day in our company You will be collaborating with all of Mindspace's departments. As an initiator, you are seeking new ways to become better, who is both a one-man-show and a team player, able to effectively work with others to achieve ambitious results. The main responsibilities of a salesforce Administrator in our company include (but are not limited to):
* Manage and maintain salesforce objects, fields, automations and administration.
* Provide technical solutions to meet operational requirements.
* Lead improvements and automation process based on the companys business processes and needs.
* Handle data migrations and data fixes.
* Train and support internal end users.
* Handle system irregularities.
* Stay up-to-date with new CRM technology & innovation and identify new tools to support operations.

Required Data Analyst
Description
What makes us unique?
This is a special place with a unique combination of brilliance, spirit, and just all-around great people. Here, if youre willing to do more, your career can take off. We are a leading SaaS company for the field service industry, one of the most recession-proof and lucrative industries today.
We are located in the heart of Tel Aviv, just a short walk from Rothschild Boulevard. Youll find everything you need to focus or work collaboratively with your colleagues in our brand-new, beautifully designed open office space. When were not hard at work, you will find us in our awesome game room with a ping pong table, a comfy lounge, and video games for the ultimate afternoon break. We recognize you have a life outside the office, our workweek is flexible and hybrid, but you wont want to miss happy hour!
Who are you?
You are a highly analytical and detail-oriented individual who is passionate about data and its ability to drive business decisions.
You have a strong understanding of data modeling and are comfortable working with large and complex data sets.
You are a self-starter and a can-do approach who is able to work independently and as part of a team, and you have excellent communication skills that allow you to clearly and effectively communicate data insights to non-technical stakeholders.
So, what will you be doing all day?
Collect, process, and analyze large amounts of data (specifically marketing, sales, operations & CS) to identify trends, patterns and insights with different stakeholders (Israel and US).
Develop dashboards, reports, and alerts to visualize data and communicate findings to stakeholders
Work with cross-functional teams to develop and implement data-driven solutions to business problems
Perform ad-hoc analyses to support strategic initiatives and business decisions
Develop and maintain data models and data pipelines to ensure data accuracy and consistency
Monitor and maintain data quality, identify data inconsistencies, and work with stakeholders to resolve issues
Identify opportunities for process improvements and automation
Stay up-to-date with industry trends and best practices in data analysis and visualization.

Required Head Of Clients
We are publishing innovators delivering data-driven technological solutions that transform publishers into scalable, thriving businesses. Constantly growing, we're always seeking people who share our company culture and are looking to make an impact. We offer plenty of room for learning and career growth, all while working with some of the finest people and companies in the industry.
The opportunity:
As the Head of Clients, you will shape the future of our client-facing operation. This role offers the chance to lead a team of dedicated Customer Success Managers and directly influence the companys entire partner portfolio. You will be at the forefront of strategic initiatives, driving client satisfaction and fostering strong relationships that enhance our market presence and growth.
Whats the day-to-day like?
Serve as the primary relationship holder for our partners, ensuring high levels of customer satisfaction.
Collaborate with the leadership team to define the strategic direction for client-facing solutions and ensure alignment with the companys overall business goals.
Build, lead, mentor, and support a team of Client Success Managers (CSMs) to ensure they are delivering exceptional service and meeting their individual and team targets.
Implement strategies to increase efficiency and effectiveness within your team, driving process improvements and innovation.
Monitor team performance against service level agreements (SLAs) and key performance indicators (KPIs).
Act as a point of escalation for resolving any significant client issues or complaints, ensuring swift resolution and maintaining trust.
Develop policies and procedures that address client concerns and enhance their overall experience.
Gather client feedback to better understand their needs and expectations. Analyze client insights to inform business decisions and contribute to the product development process with relevant client feedback.
Provide regular reports to the leadership team on client engagement, team performance, and the status of client-facing initiatives.
Ensure clear and effective internal communication within the team and across other departments to facilitate the smooth delivery of client solutions.
Leverage market insights to advise on potential opportunities or threats and recommend proactive measures.
Personally manage key accounts, ensuring the highest level of service and satisfaction.
Collaborate with Sales to develop accounts strategies and action plans to expand existing partnerships.
The role might include business travel (Up to 2-3 trips per year).

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-driven technology, representing the pinnacle of machine learning, GenAI, and computer vision within the automotive sector. With over $200M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, and CarMax, UVeye stands at the forefront of automotive technological advancement. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity and encourages teamwork. Our drive for innovation and pursuit of excellence are deeply embedded in our vibrant company culture, ensuring that each individual's efforts are recognized and valued as we unite to build a safer automotive world.
UVeye is looking for an experienced Data Analyst to join our Data team As our Data Analyst, you'll play a pivotal role in cleaning, analyzing static data, and contributing to the success of our data-driven culture.
A day in the life and how you’ll make an impact:
* Perform thorough cleaning and analysis of static data, ensuring accuracy and reliability.
* Conduct statistical and exploratory analysis to uncover patterns, trends, and key insights.
* Create insightful reports and visualizations that effectively communicate complex findings to various stakeholders.
* Work directly with stakeholders to understand their data needs and collaborate in making informed, data-driven decisions.

Required Customer Success Manager
About the company:
We are publishing innovators delivering data-driven technological solutions that transform publishers into scalable, thriving businesses. Constantly growing, we're always seeking people who share our company culture and are looking to make an impact. We offer plenty of room for learning and career growth, all while working with some of the finest people and companies in the industry.
The opportunity:
As a Customer Success Manager, you will manage a wide portfolio of global programmatic partners. You will leverage your interpersonal skills to build and nurture relationships with key stakeholders in our industry and collaborate with them to drive performance, mutual growth and partner satisfaction.
Whats the day-to-day like?
Cultivate strong relationships with our partners, understanding their needs and objectives
Manage partnerships day one and throughout our partners entire lifecycle with the company. Proactively identify and solve partner issues and ensure high levels of satisfaction with our products and services.
Monitor, troubleshoot and optimize performance for different types of partner integrations and activities.
Use data analytics tools to draw business conclusions and identify opportunities for growth.
Work closely with the sales team to expand our reach and support the sales process.
Act as our partners advocate internally, Relay partner feedback and development requests to the product and R&D teams.
Working with multiple stakeholders, inside and outside the organization, to drive projects successfully.
Working model: This is a FULL-TIME position, and the company works in a hybrid model. Our office is located near Sarona Market Tel Aviv.

As a Customer Success Manager, you will sit at the core of the business and own customer accounts. You will be responsible for their success and growth on while collaborating with multiple teams and stakeholders within the company. This unique opportunity is a great fit for a highly motivated, self-driven, and humble person who is eager to make an impact and advance professionally as we expand.

RESPONSIBILITY
Build and maintain strong, long-lasting customer relationships and serve as the primary point of contact for your customers, ensuring timely and effective communication and issue resolution.
Develop an understanding of our customers business needs and goals, and be the customers trusted partner.
Own and manage multiple accounts including onboarding, training, support, account management, and account expansion.
Master the platform and methodology using internal and external tools in order to enable our users to flourish.
Liaise closely with the Sales, Product, and Engineering teams to ensure smooth product adoption, quick issue resolution, and overall customer satisfaction.
Provide support to any user throughout their life cycle.
Represent the voice of the customer and provide the relevant teams with insights about the product and users needs.

We are looking for a seasoned Senior Retention Manager with B2C experience to join our team. The ideal candidate has a proven track record of leading retention activities across multiple channels, leading the marketing automation efforts of the company, monitoring and improving all outgoing communications with the companys customers, and improving retention metrics on all fronts.

As a Senior Retention Manager , youll play a critical role in ensuring our customers stay loyal and engaged. Youll lead strategic initiatives to retain existing users, enhance their experience, and drive long-term retentive behavior.

We work in a fun, collaborative, and open-minded environment and are looking for proactive, accountable professionals focused on continuous learning and growth to push themselves and our team forward.

Responsibilities
Develop and execute a comprehensive retention strategy aligned with business goals.
Create targeted initiatives that boost customer lifetime value.
Own the performance of all customer-facing communications, ensuring consistent messaging across channels. Work with our content team to craft compelling emails, in-app messages and other touchpoints, to engage and retain our customer base.
Monitor and analyze retention metrics, identifying trends and areas for improvement. Collaborate with cross-functional teams to implement data-driven solutions that enhance customer satisfaction and reduce churn.
Take charge of our marketing automation efforts. Optimize automated campaigns, personalized journeys, and triggered communications to nurture existing customers, and work with our Brand Designer to optimize and test designs.
Work closely with product, Communications, Growth and Customer Support teams to align retention initiatives with overall business objectives. Foster collaboration and knowledge sharing.
Set ambitious retention targets in terms of sales, engagement, and customer satisfaction. Develop strategies to achieve and exceed these goals.
Leverage data insights to make informed decisions. Continuously test and iterate on retention tactics, adjusting as needed to achieve optimal results.
Lead cross-functional projects related to retention. Drive innovation, streamline processes, and champion best practices.
Be the go-to expert for all things retention within the company. Take ownership of initiatives, drive change, and inspire others to prioritize customer loyalty.

Were looking for an experienced, and hands-on candidate who will build, grow, and lead our Customer Success team across the entire customer journey including onboarding, activation, and retention. Reporting to the COO , the ideal candidates will need to bring exceptional and holistic business acumen, passion for taking action, and a consultative, structured approach to differentiate themselves.

Join us and help us make our customers lives easier!

RESPONSIBILITY
Develop, implement, and own Customer Success strategies across the entire customer journey to align with customer goals and maximize value and satisfaction.
Develop and lead advisory, account management, and support practices to drive user adoption at scale and guide clients through a successful and positive onboarding and use of .
Create, foster, and nurture strong executive-level relationships, serving as a trusted advisor and advocate for their success
Establish metrics and implement reporting to measure customer satisfaction, assess effectiveness, measure results, evaluate trends, provide direct feedback, and report performance to leadership, stakeholders, and clients (e.g., KPIs/QBRs).
Review and implement CS systems (e.g., ticketing, support, reporting, documentation).
Build and maintain internal and external knowledge base for customers and internal teams to reference.
Develop joint success stories with customers for internal and external communication
Represent the voice of the customer to provide feedback and insights via close relationships with sales, product, R&D, and marketing.
Focus on team growth and enablement through hiring, training, mentorship, career development, and employee engagement.