We are looking for a highly motivated and skilled Operations Lead to join our Operations team. As a key member of our Operations department, you will play a vital role in enhancing the courier experience, courier efficiency and courier satisfaction.
You will be responsible for leading and implementing changes of workflows, guidelines, features which directly affect the experience of the courier community using the platform. You will also be given the responsibility to master the courier experience realm when facing the app to chat with our support representatives and have the liberty to implement experience and business related improvements. Youll initiate relevant solutions and manage complex cross functional projects that aim to make a real difference to couriers satisfaction on the platform.
What youll be doing:
Implement operational and product initiatives which affect the courier community and have a goal to affect the health of a business as a whole
Be the focal point and mutual leader for all Courier Experience related topics which take place in the Operational & Courier Support arena.
Work and sync with various focal points to implement cross-org projects with the utmost success.
Collaborate with cross-functional teams to develop and implement strategies and workflows to enhance courier performance, delivery efficiency, and gig economy stakeholders' satisfaction.
Proactively identify inefficiencies in our delivery processes and develop innovative solutions to address them.
Stay up to date with industry trends and best practices, continuously seeking opportunities to improve our operations and stay ahead of the competition.
This is an exciting opportunity to contribute to changing and affecting the satisfaction, efficiency, and growth of gig-economy partners across ISR and be a part of a fast pace growing global tech-company.

Required REGIONAL COURIER SUPPLY LEAD - ISRAEL
TEL AVIV-YAFO, ISRAEL REMOTE
To succeed in the goal of making supply a non-issue in all countries, we are now looking for Regional Courier Supply Leads to own the topic for each region. You are part of the global team that continues to generate deeper knowledge and capabilities, while maintaining strong collaboration with key stakeholders in your region (especially local Head of Operations) to align on strategic direction and ensuring local context is always considered.
In this role you are responsible for meeting the set KPIs on courier acquisition which directly fuel customer and courier experience and need to act proactively to meet the targets. This is not an easy role, and requires a versatile skill set to succeed. This role includes frequent collaboration and alignment with Operations Managers, local onboarding teams, Courier Marketing, Procurement, Product, and Analytics on top of great analytical skills. A great candidate does not settle with running numbers, but is ready to roll up their sleeves and look for opportunities beyond the obvious.
This role is highly analytical, and requires strong operational rigor and structured approach to manage planning for a large scope of cities. Success in this role also requires ability to efficiently collaborate and align with both local and global teams (Ops teams Operations Managers, local onboarding teams, marketing, product and analytics teams). A great candidate does not settle with running numbers, but is ready to roll up their sleeves and look for opportunities beyond the obvious.
What You'll Be Doing:
Accountable for meeting our courier acquisition financial and operational target KPIs which aim to achieve optimal supply-demand balance, in order to offer stellar customer experience.
Plan & execute: Defining operational forecasts, supply plans, and application targets for your region considering both global and local knowledge, such as holidays, special events, and changing weather conditions. Aligning with other central teams such as finance and procurement during bi-annual planning.
Monitor & course-correct: Weekly and daily monitoring of KPIs and plan performance, and executing necessary corrective actions, e.g. launching referral campaigns, activating applicants to convert faster or reactivating inactive couriers
Collaborate: with local operations teams and central teams on KPI performance, supply plans, and improvement actions progress
Develop new initiatives and ways of working: Conducting tests and proving new improvement concepts in e.g. planning, courier acquisition, onboarding performance, courier activation
Support in implementation of global improvement initiative roll-outs
You will report to our Global Head of Courier Supply, Roope Turunen.