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We are looking for a Tier 2 Technical Support Engineer to join our growing Delivery team in NYC. As a member of the Support Engineering group, you will be an integral part of a growing team of top professionals that own and maintain next-generation responsible AI agent solutions. You will act as a trusted advisor to our clients, be an essential part of the success of both our customers and Account Executives maintaining and supporting customers post launch. Tasks include resolving inbound technical issues, troubleshooting complex integrations, monitoring and proactively enhancing live AI Agents and serving as a technical SME.

As a passionate technologist and customer advocate, you will connect the dots between the technical solution to business value for the customer. This position will report to Manager, Support Engineering.

Responsibilities
Engage with customers via multiple channels (ticketing system, calls and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
Serve as a technical subject matter expert, focusing on swift resolution of issues and proactive monitoring of performance
Develop deep technical expertise, continuously learn as the product evolves, and become the go-to authority in your domain.
Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
Run engaging office hours, deliver impactful learning sessions, and mentor the Support Engineering team, ensuring theyre equipped to handle any challenge.
Partner with Engineering and Product to proactively identify gaps, drive meaningful improvements, and advocate for customers in shaping the evolution of our platform.
Build robust solutions and internal tools to help TSEs debug metric behavior, query complexity, and visibility gaps faster and more consistently.
Scale knowledge globally through training sessions, office hours, and playbooks to prepare the Solutions team for new features and improvements.

As a Help Desk Administrator , you will have the opportunity to learn a variety of technologies, security systems, and methodologies.



Main Responsibilities:

Lead help desk support efforts, ensuring that all desktop applications, workstations, and related equipment work flawlessly, and that problems are resolved in a timely manner
Promote implementation of best practices and standards
Install and test computer-related equipment
Troubleshoot computer-related issues
Maintain an inventory of IT hardware and software licenses

Join our group of DevOps engineers, where we address large-scale challenges and drive innovation through cross-organizational projects. We design scalable and resilient solutions, implement cutting-edge technologies, and optimize automation to enhance reliability and efficiency.
Our team establishes best practices, creates guidelines, and promotes a strong DevOps culture across R&D. Design, implement, and operate large-scale, complex environments, ensuring high availability, seamless scalability, and optimal performance across diverse systems.
Job Responsibilities:
Lead and contribute to cross-organization DevOps projects.
Establish and enforce best practices for DevOps and R&D teams.
Research and evaluate new tools, technologies, and methodologies to improve DevOps processes.
Develop and maintain scalable and resilient infrastructure solutions.
Build and optimize CI/CD pipelines and deployment strategies.
Work closely with R&D teams to enhance service reliability, scalability, and performance.
Responsible for Kubernetes multi-cluster lifecycle management.

we are an innovative, data -oriented, high-tech company that owns, develops, and publishes multi-platform digital Assets. All our products and content coordinate together to create unique monetization solutions and advanced revenue streams for digital properties. We are expanding our teams and are focused on adding like-minded, result-oriented, and high-achieving talents.
Impact and Responsibilities
* Design, implement, and maintain scalable, secure, and reliable cloud infrastructure on AWS (3+ years of experience required) and GCP (preferred).
* Build and maintain CI/CD pipelines to automate application deployment and infrastructure updates.
* Demonstrate hands-on experience using Generative AI tools (e.g., GitHub Copilot, ChatGPT, Cursor, or similar) to accelerate scripting, infrastructure automation, CI/CD configuration, and operational troubleshooting.
* Automate infrastructure provisioning and management using Infrastructure-as-Code (IaC) tools, with Terraform experience being a must.
* Automate infrastructure provisioning and management with Ansible experience being a must.
* Collaborate with development teams to optimize application performance and reliability.
* Troubleshoot and resolve system, application, and network issues to ensure high availability and reliability.
* Ensure the compliance of our infrastructure with security best practices and standards.
* Leverage advanced networking and proxy configuration expertise to design robust and secure systems.
* Continuously research, evaluate, and implement new technologies to enhance infrastructure efficiency and cost-effectiveness.

We are looking for a hands-on System Administrator to join our IT team and take ownership of our day-to-day systems operations. This role is ideal for someone who enjoys working across Microsoft 365 and Azure environments, thrives in hybrid infrastructures, and wants to grow deeper into cloud and automation technologies.

You will be responsible for maintaining reliable, secure, and scalable systems while supporting users in a global environment.

Your mission:
Administer and maintain Microsoft 365 and Entra ID (Azure AD) environments.
Manage identity, access, and security configurations across cloud and hybrid systems.
Support and maintain Azure environments, including virtual machines and networking.
Troubleshoot and resolve complex system, identity, and access-related issues.
Automate repetitive administrative tasks using PowerShell where applicable.
Collaborate with IT, Security, and other teams to ensure system stability and compliance.
Take ownership of daily IT operations and continuously improve reliability and efficiency.

We are looking for a talented Senior Networking Engineer to be a significant part of developing and designing software for complex SoC developed . Take part in architecture and defining HW-SW interfaces. Design and implement networking stacks on embedded cores as part of a high-throughput complex multi-threaded environment.

We are looking for a hands-on, service-oriented Help Desk Technician to provide fast, effective, and friendly technical support across the organization.

In this role, youll be the first point of contact for IT support, helping employees resolve day-to-day technical issues while delivering a great user experience.

An excellent Help Desk Technician combines strong technical knowledge with clear communication, patience, and a genuine desire to help. Were looking for someone who takes ownership, thinks proactively, and isnt afraid to go the extra mile to solve problems.

Your mission:
Provide first-line technical support for end users (on-site, phone, and remote).
Diagnose and resolve basic hardware, software, and system issues.
Support laptops, workstations, peripherals, and office equipment.
Manage user accounts, permissions, and access using Active Directory.
Support and troubleshoot Microsoft Office 365 applications.
Install, configure, repair, replace, and reinstall hardware components as needed.
Identify and address both software and hardware issues, including antivirus-related topics.
Document issues, solutions, and procedures clearly.
Deliver service with a customer-first mindset, suggesting alternative solutions when appropriate and taking ownership.

We're seeking an experienced DevOps Engineer to design, automate, and maintain cloud-native infrastructure for scalable microservices deployments while working closely with the SRE team. This role requires 3+ years of hands-on cloud experience with strong Kubernetes expertise and GitOps practices to support development and QA teams across production and development environments.

Key Responsibilities:

Provision and manage infrastructure using Terraform IaC across cloud platforms.

Orchestrate advanced Kubernetes deployments with ArgoCD, Helm charts, and GitOps workflows.

Build and maintain CI/CD pipelines using Azure DevOps, GitHub Actions, or equivalents.

Implement full observability stack with Grafana (Prometheus, Loki, Tempo), Azure Monitor, or equivalent tools for comprehensive metrics, logs, and tracing.

Containerize microservices with Docker and deploy across multi-environment setups.

Automate operations with Bash scripting; develop custom tools in Python/Go as needed.

Manage databases including MongoDB; handle basic L3/L4 networking, protocols, and DNS.

Collaborate closely with SRE team on reliability, incident response, and on-call rotations.

We are looking for a Cloud FinOps Engineer to lead our cloud cost operations and drive financial governance across our multi-cloud environments. While our DevOps team has already established a solid foundation for cost management, we are now seeking a hands-on expert to evolve these processes into a world-class FinOps practice.
In this role, you will bridge the gap between Engineering, Finance, and Business stakeholders. Youll combine technical expertise with strategic leadership to ensure our cloud spend is optimized, predictable, and aligned with our business objectives - all while fostering a culture of shared cost accountability across the organization.
What youll do:
Proactively identify and execute cost-saving opportunities through rightsizing, optimized scaling strategies, lifecycle management, and architectural improvements without impacting performance or velocity.
Collaborate with R&D and DevOps to evaluate the cost-impact of architectural decisions, ensuring cost-by-design is a core part of our infrastructure evolution.
Design and maintain granular visibility into cloud spend, transforming complex data into actionable insights that inform relevant teams and empower them to take ownership of their usage.
Take ownership of cost operations across Azure, AWS, and GCP, establishing consistent tagging policies, automated guardrails, and governance frameworks.
Manage and optimize our portfolio of RIs, Savings Plans, and Spot instances to maximize our cloud ROI.

We are looking for a Cloud Engineer to join our growing Infrastructure cloud team in Tel Aviv and to take part in our effort to improve our product, productivity, security and the ability to scale.