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Appdome’s mission is to protect every mobile app in the world and the people who use mobile apps in their lives and at work.
Appdome?provides mobile brands with the only patented, centralized, data-driven Mobile Cyber Defense Automation platform, delivering rapid no-code, no-SDK mobile app security, anti-fraud, anti-malware, anti-cheat, anti-bot implementations, configuration as code ease, Threat-Events™ threat-aware UI/UX control,?ThreatScope™ Mobile XDR, and Certified Secure™?DevSecOps?Certification in one integrated system.
With Appdome, mobile developers, cyber and fraud teams can accelerate delivery, guarantee compliance, and?leverage automation?to build, test, release, and?monitor?the full range of cyber, anti-fraud, and other defenses needed in mobile apps from inside mobile DevOps and CI/CD pipeline.
Leading financial, healthcare, m-commerce, consumer, and B2B brands use?Appdome?to upgrade mobile?DevSecOps?and protect Android & iOS apps, mobile customers, and mobile businesses globally.
Today,?Appdome's?customers use their platform to secure over 50,000+ mobile apps with protection of over 1B mobile end users projected.
We are?seeking?a driven and results-oriented Customer Success Manager based in Buenos Aires, Argentina to join our team. In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ security?objectives, and driving successful renewals and expansions.
The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation. You excel at managing complex enterprise relationships and sales cycles, and you thrive in a dynamic environment that demands collaboration across teams and effective engagement with stakeholders via phone, email, and in-person interactions.
This role is remote and will be based in the Buenos Aires, Argentina with travel to customer sites. Applicants must be based in this location. Please submit your resumes in the English language. ?Responsibilities Build strong relationships with all your customers, from team members to executives. Regularly engage with them to understand their business?objectives, goals, decision-making processes, and budgeting cycles. Stay connected as organizational changes occur.
* Collaborate closely with the Customer Organization, including the?worldwide?team, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers.
* Identify?expansion and upselling opportunities, ensuring they align with the customer’s strategic goals, and build a strong pipeline to drive future growth.
* Serve as an advocate for your customers, addressing and resolving issues promptly while?maintaining?high customer satisfaction and review scores.
* Become a subject matter expert on all?our?offerings, introducing new products and solutions across your entire customer portfolio.
* Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolio’s ARR.
* Manage?timely?renewals,?maintaining?the current exceptionally low churn rate.
* Travel regularly to meet with customers and attend conferences,?strengthen?relationships,?and stay informed about industry trends.
* Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.

We are looking for a hybrid, process-oriented professional - part Strategic PMO and part Business Operations strategist - who thrives on turning complex challenges into streamlined, repeatable, and scalable workflows. You are someone who possesses the situational awareness to anticipate operational gaps and the "Can-Do" approach to close them.
Your mission is to improve how we deliver, support, and scale world-class customer experiences, ensuring we consistently meet and exceed our service standards as we grow.
Key Responsibilities
Strategic Initiative Execution: Take full ownership of the end-to-end delivery of key initiatives within the Customer Office. You will drive complex and diverse projects - such as new service delivery models or cross-departmental technical integrations - with precision and speed.
Internal Consulting & Discovery: Act as an internal consultant by independently conducting research on new concepts and technical subject matter. You will perform root-cause analysis on operational friction points to propose "best-in-class" solutions.
Business Impact Tracking: Define and track success metrics for specific initiatives, correlating internal process improvements to external customer outcomes (e.g., reduction in churn or increased speed-to-value).
Change Execution: Lead the "internal launch" of new processes or tools, ensuring clear communication, documentation, and high adoption rates across all affected teams.
Risk & Dependency Management: Proactively identify "blind spots" between departments, managing dependencies to ensure that internal technical shifts don't disrupt the customer experience.
Operational Visibility: Define and monitor KPIs. You will build and maintain the dashboards that provide the visibility and accountability necessary for data-driven decision-making.

The Customer Excellence group is the operational backbone of the Customer Organization at our company. Our mission is to build the strategies, tools, and processes that allow us to deliver and scale world-class customer experiences. We are looking for a Customer Enablement Team Lead to own the execution of these programs and drive high-performance standards across our global teams.
This is a high-impact, player-coach role. You will lead a small team of specialists while remaining a hands-on contributor, directly owning the enablement framework for our Customer Office functions (including Customer Success and Ops teams).
You will bridge the gap between Product, GTM, CS, and Delivery, ensuring our teams dont just have the tools, but have mastered the skills & routines that drive customer value.
What Youll Do:
Strategy & Gap Analysis: Develop and implement a global enablement strategy that aligns with the Customer Organization roadmap and growth targets.
You will partner with CS and Ops leaders to conduct deep-dive needs analyses, identify skill gaps, and prioritize the delivery of customer-facing skills, process optimization, and product knowledge.
Team Leadership & Operational Excellence: Lead, mentor, and coach a team of Individual Contributors (ICs) while defining the "gold standard" for execution. You will be responsible for building and scaling best-in-class methodologies and internal frameworks that ensure consistent, high-quality output across all enablement workstreams.
Process Design & Optimization: Continuously review and optimize operational workflows to improve efficiency, from defining internal protocols with our Technical Produce team to redesigning CS engagement frameworks and CRM hygiene.
Enablement Delivery: Develop a wide range of materials, including playbooks, training kits, demo flows, technical guides, and certifications for internal and external audiences.
Operational Monitoring (PMO): Establish quality control routines and reporting mechanisms to track enablement ROI, skill gaps, and process utilization across the group.
Cross-Functional Alignment: Act as a strategic bridge across GTM, Product, CS, and Delivery teams. Partner closely with RevOps & Data Teams to synchronize enablement efforts with system updates and maintain a consistent approach to the customer experience.
Feature & Pilot Facilitation: Partner with Product & Technical Product to ensure the smooth rollout of new features, ensuring adoption runs smoothly and feedback is effectively synthesized.
Voice of the Customer (VoC): Build and maintain structured feedback loops that bring the Voice of the Customer into every corner of the organization-Product, R&D, and leadership, to prioritize customer-led feature development.

DealHub is a leading business application company, helping fast-growing SaaS organizations scale their quote-to-revenue processes. We’re looking for a Director of Customer Success Operations to own and scale our post-sales operating engine . This is a pure CS Operations role —focused on process, systems, data, and execution. You will not manage customer accounts and this is not a Revenue Operations position. You’ll partner closely with CS leadership to translate strategy into scalable workflows, tooling, metrics, and automation for our Customer Success and Support teams.
Key Responsibilities
* Own the end-to-end post-sales operating model (onboarding, adoption, support, renewals).
* Build, standardize, and enforce CS playbooks, processes, and SLAs
* Own customer health scoring, churn risk signals, renewal forecasting , and CS dashboards.
* Work hands-on with the CS tech stack (Salesforce + CS tools such as Totango / Gainsight / Gong).
* Implement automation and AI-driven workflows to improve efficiency and scale.
* Ensure process compliance, data quality, and consistent execution across CS and Support.
* Drive continuous improvements in retention, CSAT, productivity, and cost-to-serve