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we are now searching for a Technical Support Engineer to join our Customer Support team. The Technical Support Engineer manages customer issues to ensure that they are resolved quickly and satisfactorily.
He or she also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the product roadmap.
As a member of a small and dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping customers integrate OSPWAT products, helping to test and assess new products and product releases, and other special projects.
We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and doing what it takes, to contribute to quick growth.
What You Will Be Doing:
Customer Issue Management:
Review and prioritize the queue of open tickets, ensuring timely resolution of each issue.
Track customer status for each ticket, including support level, previous interactions, and satisfaction level.
Investigate and research customer-reported issues, striving to recreate and resolve them promptly.
Collaborate with internal departments, such as Product Development, Finance, Legal, etc., as needed to address customer requests in a coordinated and efficient manner.
Provide responsive phone and chat support to address customer queries and concerns.
Documentation and Reporting:
Ensure comprehensive documentation of all customer interactions, updates, and resolutions in the ticketing system.
Maintain proper attributes and tags for tickets, facilitating efficient tracking and reporting.
Create and update customer-facing knowledge base articles to aid in issue resolution and self-help for customers.
Continuous Improvement.
Proactively enhance technical knowledge and proficiency in products.
Collaborate with cross-functional teams to contribute insights and feedback for product improvement.

Were looking for a Senior Commercial Counsel who can step into a strategic role and help us build for the future. Youll report to our General Counsel and work closely with our executive team, sales leadership, and product teams. This role isntjust about contracts - its about earning trust with some of the most security-conscious organizations in the world and helping us scale responsibly.
What You Will Be Doing:
Lead and own negotiations for high-value commercial agreements-SaaS, OEM, MSAs, enterprise, channel and professional services deals across critical industries.
Serve as a strategic partner to sales, product, revenue operations, and executive leaders-balancing efficiency and risk management in a fast-growth environment.
Develop, maintain, and enhance commercial playbooks and contract templates to improve operational efficiency, ensure consistency, and support scalability.
Provide practical, business-aligned legal guidance that supports our long-term growth and compliance.
Remain up-to-date on relevant industry laws and regulations to ensure an ongoing ability to provide sound compliance advice.

Alma, a Sisram Medical company, is a global leader in medical-aesthetic technologies, with over 25 years of experience in energy-based devices (EBD). Over the years, Alma has evolved into an integrated aesthetic and wellness ecosystem that combines medical devices, injectables, diagnostics, and personalized skincare. The company operates in a dynamic, innovation-driven environment, merging advanced technology with deep clinical understanding to create holistic solutions for aesthetic clinics. Alma’s headquarters are in Caesarea, Israel, with business operations in more than 100 countries worldwide. The Web & Marketing Operations Specialist is responsible for maintaining Alma’s core digital marketing infrastructure, including global website operational maintenance and global marketing automation operations. Key responsibilities include: Global Website Operations · Maintain Alma’s global web infrastructure including WordPress multisite and key corporate web assets. · Manage ongoing updates and operational maintenance for central web properties and corporate sub-sites. · Coordinate with web development and hosting vendors regarding updates, malfunctions, security issues and new development requests. · Monitor website functionality and ensure operational stability of Alma’s global web ecosystem. Global Marketing Operations · Manage core global HubSpot & Salesforce operations and ensure stability of the global marketing automation infrastructure. · Support implementation and maintenance of global automated workflows and lead nurture programs. · Manage global email templates, campaigns and landing pages used by HQ marketing initiatives. · Maintain integrations between HubSpot and other marketing platforms to ensure proper lead capture and system functionality. Marketing Performance Reporting · Maintain global marketing reporting dashboards and support leadership with key performance visibility. · Monitor core funnel metrics and marketing campaign performance for global initiatives. Cross-functional Coordination · Coordinate with internal teams including Global Marketing, Sales, IT and external vendors to ensure smooth operation of Alma’s digital marketing systems. · Support troubleshooting of technical issues related to website operations and marketing automation systems.

Subsidiary:
Alma LTD

The Ministry of Defence Account Manager is responsible for managing and growing strategic relationships with MoD stakeholders, ensuring the successful delivery of contracted services and solutions. The role acts as the primary interface between OPSWAT and MoD customers, aligning operational delivery, commercial performance, and long-term account strategy while ensuring compliance with defence, security, and regulatory requirements.
Key Responsibilities
Account Management & Stakeholder Engagement
Serve as the primary point of contact for Ministry of Defence customers and key stakeholders
Build and maintain strong, trusted relationships across MoD departments, project teams, and senior leadership
Understand MoD priorities, capability gaps, and future programmes to support long-term account planning
Manage MoD contracts throughout their lifecycle, ensuring delivery against scope, cost, quality, and schedule
Lead contract reviews, performance reporting, and governance meetings
Ensure compliance with contractual obligations, defence regulations, and security requirements
Support pricing, bid submissions, renewals, and contract variations
Security clearance level 1/2

Required Software Senior Principal Engineer (C++)- Glil-Yam (Herzliya)
We are hiring to accelerate feature development for our Lightning product and are looking for experienced technical leaders. Working at the cutting edge, we design and develop software for platforms, peripherals, applications, and diagnostics - using advanced technologies, modern engineering practices, and close collaboration with internal and external partners.
Join us to do the best work of your career and make a profound social impact as a Senior Principal Software Engineer on our Lightning Engineering R&D team in Glil-Yam (Herzliya), Israel.
What youll achieve:
As a Senior Software Principal Engineer, you will be responsible for developing sophisticated systems and software basis the customers business goals, needs and general business environment creating software solutions.
You will:
Lead end‑to‑end development of storage or protocol features for the Lightning product, driving technical execution from requirements through design, implementation, testing, and deployment
Architect and build AI‑driven infrastructure systems, breaking down complex initiatives, identifying dependencies and risks early, and defining software specifications with strong security and quality focus
Set the technical bar through hands‑on development and code reviews in C++, Python, and Linux environments
Collaborate with and influence global teams, communicating technical decisions, progress, and risks clearly, while contributing actively in an Agile development environment
Establish and evolve engineering standards and best practices as the organization scales
Take the first step towards your dream career
Application closing date: 30/04/2026
Job ID:R285695.

we are looking for a OEM Sales Specialist with strong deal, strategy, and relationship management experience to accelerate our sell-through OEM partner ecosystem throughout the assigned region or product portfolio. The objective is to work with identified technology partners and service providers to extend our reach, revenues, and services delivery.

This is a quota carrying role where the candidate will be responsible for selling our OEM products to select product/service partners with clear understanding of how the OEM Product will be integrated, launched and monetized for years to come.
The candidate will have significant experience and passion for incubating, launching, and scaling top-tier technology partnerships. The successful candidate will work with legal, engineering, products, marketing, customer experience, finance, sales operations and alliances across the company to ensure strategic alignment with these functional and operational units. The ideal candidate will possess the acumen for messaging and selling with keen focus on deal closure and account management.
This position leads the relationship from both contractual and operational perspectives; it also identifies and develops new areas of the partnership which are mutually beneficial for both. You will develop an overall strategy and partner plan for every managed partner and align this plan across the organization to deliver monthly and quarterly progress towards strategic goals.
This is a critical role within OEM team and will require cross-functional leadership skills to work with our internal teams. This role will be a major change agent, having impact and influence with a high degree of energy, flexibility, and drive to create real and measurable business results.

we are searching for Sales Account Managers to create long-term, trusting relationships with our customers. The Sales Account Managers role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
we believe that exceptional talent is always worth getting to know, even when there are no current vacancies.
Our Evergreen Sales Account Manager position offers continuous opportunities for enthusiastic and motivated professionals to join us in the future. It is not tied to a specific vacancy, but it enables us to get to know you and stay in touch, so that when a new opportunity arises, you could be among the first people we reach out to. Israel and Romania are growing significantly - we'd love you to join our strong team!
If youre interested in working at us, please apply, and we will get in touch.
What You Will be Doing:
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed

Required Software Senior Principal Engineer (C++)- Beer-Sheva
We are hiring to accelerate feature development for our Lightning product and are looking for experienced technical leaders. Working at the cutting edge, we design and develop software for platforms, peripherals, applications, and diagnostics - using advanced technologies, modern engineering practices, and close collaboration with internal and external partners.
Join us to do the best work of your career and make a profound social impact as a Senior Principal Software Engineer on our Lightning Engineering R&D team in Beer-Sheva, Israel.
What youll achieve:
As a Senior Software Principal Engineer, you will be responsible for developing sophisticated systems and software basis the customers business goals, needs and general business environment creating software solutions.
You will:
Lead end‑to‑end development of storage or protocol features for the Lightning product, driving technical execution from requirements through design, implementation, testing, and deployment
Architect and build AI‑driven infrastructure systems, breaking down complex initiatives, identifying dependencies and risks early, and defining software specifications with strong security and quality focus
Set the technical bar through hands‑on development and code reviews in C++, Python, and Linux environments
Collaborate with and influence global teams, communicating technical decisions, progress, and risks clearly, while contributing actively in an Agile development environment
Establish and evolve engineering standards and best practices as the organization scales
Take the first step towards your dream career
Application closing date: 30/04/2026
Job ID:R285697.