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We seek a visionary and customer-focused Technical Customer Service Representative to join our team. In this role, you will engage with our global customers during the sale, post-sales process, onboarding, and the ongoing customers' lifecycle. This is an opportunity to join a Rocket Ship to take part in making the future of digital communication today, with a great opportunity to grow into Tier 3 support engineer position.

Working days/hours: Monday-Friday, 09:00 -17:00 Eastern Time (ET)

Responsibilities:

Own and manage issues and see problems throughout resolution
Research, diagnose, troubleshoot, and identify solutions to resolve issues, keeping a positive and can-do attitude
Work directly with Tier 3, R&D, QA, and Product Management on issues upon full resolutions
Be a focal point for the customers' needs and become a trusted advisor with them by deeply understanding their business and aligning their needs with our solutions
Ongoing assistance to customers with onboarding new accounts
Monitor customers' status and identify both areas of concern and growth opportunities
Be a part of building and expanding the companys Global Support Services

We are looking for an experienced Senior DevOps to join our growing DevOps department!
Conditions:
Interesting, challenging projects across a wide variety of companies, only advanced technologies
Remote work and flexible hours: you can arrange the working day as you like
Official employment from the first working day (payment of sick leave, vacations)
White wages 100%, formal employment
Schedule 5/2
Obtaining certifications (AWS, GCP, Hashicorp) at the expense of the company
Modern equipment of your choice for comfortable work
Opportunity for development and growth in the company
Collaborate with the best of the best
Business trips abroad, participation in conferences at the expense of the company
Free training and DevOps certification.

We're looking for a passionate First Line Engineer to join our dynamic and international team.
You'll be the first point of contact for complex technical inquiries, collaborating with developers and professional services to deliver exceptional solutions to our customers. This is an exciting opportunity to make a real impact, directly influencing the success of our teams and products.
What You'll Do:
Triage and Resolve: Analyze and troubleshoot complex technical issues in multi-environment setups.
Consult and Guide: Work closely with developers and professional services teams to design and implement innovative solutions to complex technical challenges.

We are looking for a Tier III candidate that has excellent soft skills and willing to jump-in to assist team members and solve challenging customer issues. The Tier III support engineer will report into a Regional Manager or Regional Director.
Job Duties:
to continually expand knowledge of product to successfully solve challenging issues and mentor team members.
and troubleshoot issues between our application and customers ERP system including but not limited to implementation and configuration.
logs, configurations, and workflows to resolve issues.
workflows or SQL issues causing product failures.
with multiple teams to resolve issues within SLA and provide needed information to teams to resolve the issues.
knowledge base articles and educate/train team members on resolution and troubleshooting approaches.
resolution clearly and concisely verbally or written.
best workflow, implementation and utilization practices promoting customer success and product adoption.

As a member of the UC organization, youll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in our company. Within our UC, Amazon Dedicated Cloud (ADC) roles engage with our customers who require specialized security solutions for their cloud services.

Youll have the opportunity to work with technologies that power the worlds largest cloud provider, within a dynamic, open, and fast-paced environment.
We offer a growing dynamic, open, teamwork environment operating at high pace mode. You will be developing challenging software infrastructure and services using our cloud computing technologies and AI .
We are looking for you, a highly skilled engineer who is a team player, eager to learn and innovate.

we are looking for a dynamic Lab Support Engineer to join our R&D Lab, with experience providing support to internal company customers in conjunction to ongoing operations and goals.

What youll do

Maintaining servers and networks devices, routers, switches, and other physical hardware.
Installing and configuring network equipment.
Monitoring servers and systems to improve network performance for all systems.
Troubleshooting, resolving, and communicating networking issues to other employees and management.
Maintaining current knowledge and understanding of networking best practices to offer the best solutions to R&D HW lab systems.

Are you a DevOps engineer who has hands-on experience with building, automating and operating large-scale cloud applications? Would you like to work with our customers to help them architect, develop and re-engineer applications to fully leverage the company`s Cloud? Would you like a career that gives you opportunities to help customers and partners use cloud computing to do big new things faster and at lower cost? Do you want to be part of history and transform businesses through cloud computing adoption? Do you like to work on-site in a variety of business environments, leading teams through high impact projects that use the newest application technologies? Would you like a career path that enables you to progress with the rapid adoption of cloud computing?
We are hiring the best hands-on technical architects and systems development engineers, who can help our clients and partners deploy and operate their business-critical applications taking advantage of the global scale, elasticity, automation and high-availability features of the company`s cloud. Our consultants will collaborate with partner and client teams to deliver proof-of-concept projects, conduct topical workshops, and lead implementation projects. These professional services engagements will focus on customer solutions built with CloudFormation, API Gateway, Lambda, ECS, SQS, CloudWatch, Kinesis, and others.

Key job responsibilities:
As Staff Consultant you will manage projects independently and also deliver as part of larger teams.
You will work with customers and partners internalizing their context while using your business and technical skills to design solutions based on requirements and constraints. You will own and complete key tasks and deliverables, and collaborate with others to define and implement optimal, complete solutions based on stakeholders needs.
You will work towards customer business outcomes, ensuring there is a strong connection between delivery activities and business objectives.
As our leader you will embrace and apply the company`s Leadership Principles, proactively engaging other teams to learn and share, and participating actively in the recruitment and onboarding of future team members.
We aim to be the most customer centric company on earth. Our Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.
This is a customer facing role. You will be required to travel to client locations and deliver professional services when needed.

Become a member of DevOps team, reporting to an overseas manager.
Contribute to the team's technical solutions by working with technologies like Kubernetes, Helm, Terraform, etc.
Design, implement, and manage cloud and containerized architectures in GCP, AWS.
Support multiple production environments and use cases, design, develop, and manage large-scale systems with CI/CD in mind
Provide "out-of-the-box" thinking about large-scale production issues
Evaluate new cloud-native technologies and vendor products to continuously improve our mainstream systems

Were looking for a talented IT Support to join our R&D team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.

Responsibilities:

Respond to requests for technical assistance (in person, via phone, email and ticket support center).
Diagnose and resolve technical hardware and software issues.
Install and troubleshoot end user equipment, software, hardware, multimedia and telecommunications systems.
Support IT purchasing upon demand.
Provide guidance, assistance, coordination and follow-up on client questions and problems.
Follow standard IT procedures, logging all IT interactions and administering helpdesk software.
Redirect issues to the appropriate resource.
Identify situations requiring urgent attention.