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To work in retail is to be the face, Inc. With a relentless focus on product knowledge and customer service, Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.
As our Store Athlete (Sales Associate) your mission will be to deliver a premium consumer experience by demonstrating the expertise to navigate through individual needs and providing a complete solution through products and services to give consumers what they need to connect, train, and compete with the knowledge to achieve their goals.
Responsibilities
Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales
Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting
Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary
Serve as a product knowledge resource for consumers and entry level associates. Seek educational opportunities to develop advanced level or specialized knowledge about selling, products and culture, sales and service techniques
Assist Leads, Senior Associates, and Managers in training entry level associates
Assist with loss prevention efforts by providing proactive customer service

*Temporary Position*
* Identify customers’ needs and take the extra mile to achieve Exceptional Experience
* Build sustainable relationships and trust with customers through open and interactive communication.
* Handle customer queries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
* Keep records of customer interactions (case handle, data collection, call logs, etc.)
* Knowledge of our products inside and out, how to troubleshoot and maintain to achieve the best resolutions.
* Communicating with customers through various channels (Chat/Email/etc.)
* Communicating and coordinating with colleagues from different departments as necessary
* Providing feedback on the efficiency of the customer service process
* Provide "Soft Sales" service to customers.