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Required Regional Service Manager - Israel
Your duties
Being a Regional Service Manager (RSM) for Israel is an exciting task since you will be the superhero that our clients need. You know what and how to set up our solutions in order to satisfy their needs.
You will be leading the technical services for some of the most advanced renewable energy solutions in the world, spearheading a fast-growing global industry.
The position is both challenging and most awarding with multiple potential directions of long-term promotion within our well-established global organization.
Your target revolves around three key objectives:
1. Enhance customer satisfaction and elevate the companys service ratings and brand recognition continually.
2. Handle customer escalations effectively, serving as a point of escalation.
3. Recruit, train, and supervise service team members and Service Partners in optimal service practices
To achieve these goals, focus on the following pivotal tasks:
Maintain high service standards, streamline communication, and establish expectations among clients, service partners, local operational and sales teams, as well as regional and headquarters personnel.
Oversee project management for commissioning services.
Lead Field Service Team activities on and offsite for failure research and corrective maintenance.
Define, document, and consistently apply operational procedures, processes, and practices.
Conduct quality reviews of technicians' work to ensure compliance with established standards.
Collaborate with EMEA Service Management to enhance overall activities.
Negotiate and manage customer contracts, particularly Service Level Agreements (SLAs).
Provide support and propose service solutions as the primary point of contact for company customers.
Undertake on-call and service duties as needed.
Assist the Sales team by actively participating in exhibitions.
Ensure current and future service contracts and agreements have updated documentation and processes.
Demonstrate knowledge and adherence to health and safety guidelines, ensuring team members comply with regulations.

We are looking for a hands-on Hardware Design Engineer to own the full hardware lifecycle - schematic capture, PCB layout, mixed signal circuit design, power architecture, bring-up, and regulatory certification - across current and next-generation hardware.

Responsibilities

Digital Hardware Design - MCU, PHY, Ethernet & PoE

Design the complete digital hardware stack: NXP i.MX RT MCU schematic and BGA layout, Ethernet PHY circuit and controlled-impedance Ethernet routing. Design and validate the IEEE 802.3af PoE front-end : PD handshake, mid/end-span bridge rectifiers, isolated flywheel buck , and optocoupler feedback regulation; analyse cross-domain IO level margins across all MCU interfaces to confirm safe driver/receiver operation.

RF & Analog Circuit Design

Design the ISM transmit chain and 2.4 GHz AoA receive chain; simulate match networks with ADS or equivalent and validate with VNA S-parameter measurements.

PCB Design & Layout

PCB layout: Define stack-up and controlled-impedance rules; route high pin-count BGAs and high-speed peripherals with length tuning; partition RF, digital, and power domains for FCC/ETSI compliance.

Power, calibration & test: Design DCDC/LDO supplies and power distribution; define hardware test procedures for RF power and frequency calibration at production.

Production Support

Failure analysis (field & manufacturing)

Yield improvement

Cost reduction

Post-Silicon Verification Support

Designs and develops integrated circuits. Oversees definition, design, verification, and documentation for ASIC development. Determines architecture design, logic design, and system simulation. Defines module interfaces/formats for simulation. Contributes to the development of multidimensional designs involving the layout of complex integrated circuits. Evaluates all aspects of the process flow from high-level design to synthesis, place and route, and timing and power use. Analyzes equipment to establish operation data, conducts experimental tests, and evaluates results. May also review vendor capability to support development.
- Knowledge: Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
Strong project management skills
Leads design and delivery of new
products/process
Functional breadth and depth, plus expert in complementary fields
Applies broad concepts and theories to achieve innovative and effective solutions to complex problems - Job Complexity / Contribution : Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
Will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuity
Team leader
Leads major projects
Influences or impacts others'
priorities, decisions or activities
Escalation point for complex issues
Coaches and mentors other junior team members - Supervision : Incumbents provide a leadership role for the work group through knowledge in his/her area of specialization. Generally free to determine work priorities based on general direction from managers.
Determines methods and procedures on new assignments
Consults with management on long-range goals
Determines own priorities, both tactical and strategic