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description
we are a global leader in quantum computing control systems. through our pioneering hardware and software solutions with instruction-based quantum control, we're revolutionizing how quantum computers are built and controlled. as we stand at the forefront of exponential growth in quantum computing, we're assembling an elite team that actively shapes the evolution of quantum technology.
we're seeking an exceptional experimental physicist who combines deep quantum physics expertise with strong software engineering capabilities and interpersonal skills. in this role, you'll focus on developing and implementing automated calibration solutions for several quantum computing partners while also serving as a quantum solutions expert for our european customer base. you'll work at the intersection of quantum physics and software engineering, translating complex calibration requirements into robust automation frameworks. this position offers unprecedented exposure to diverse qubit types and quantum architectures, enabling you to create groundbreaking calibration solutions while helping customers implement quantum computing experiments. prior hands on experience on managing amo set-ups and good understanding of the underlying physics is strongly encouraged.
responsibilities
design and implement automated calibration frameworks for quantum computing systems
collaborate with the strategic partner's team to optimize calibration workflows
lead technical implementation and integration of our company solutions for customers
provide technical guidance on best practices for quantum control systems
translate complex customer requirements into actionable technical solutions
manage technical relationships with accounts throughout europe
contribute to customer education and training materials.

Were looking for a Director of Customer Success Operations to own and scale our post-sales operating engine. This is a pure CS Operations role-focused on process, systems, data, and execution.

You will not manage customer accounts and this is not a Revenue Operations position.

Youll partner closely with CS leadership to translate strategy into scalable workflows, tooling, metrics, and automation for our Customer Success and Support teams.

Key Responsibilities:
Own the end-to-end post-sales operating model (onboarding, adoption, support, renewals).
Build, standardize, and enforce CS playbooks, processes, and SLAs.
Own customer health scoring, churn risk signals, renewal forecasting, and CS dashboards.
Work hands-on with the CS tech stack (Salesforce + CS tools such as Totango / Gainsight / Gong).
Implement automation and AI-driven workflows to improve efficiency and scale.
Ensure process compliance, data quality, and consistent execution across CS and Support.
Drive continuous improvements in retention, CSAT, productivity, and cost-to-serve.