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The Director of Global IT Operations will lead our global IT Support and Systems Administration teams, serving as the strategic "face of IT" for a rapidly growing workforce. Reporting to the VP of Global IT & Systems, you will mature our service-facing technical functions by balancing high-level strategy with hands-on technical excellence. This role is pivotal in driving an automation-first culture that reduces user friction while maintaining a robust security posture across a cloud-native environment.
Responsibilities
Strategic Leadership: Manage and mentor a global, multi-site team of IT Support Engineers and Systems Administrators across the US and Israel.
Operational Excellence: Drive daily operations and long-term roadmaps for support services, ensuring high-touch service delivery and metric-driven performance.
Automation & AI: Identify and implement AI-driven tools and automation frameworks for onboarding, offboarding, and routine ticket resolution to enhance efficiency.
Cross-Functional Partnership: Act as a diplomat between IT and business departments to ensure IT is viewed as a strategic partner and enabler.

Required System Administrator
We are looking for a technically driven and naturally curious professional who communicates clearly and works well with others, builds strong relationships, simplifies complex issues, documents work effectively, and takes a proactive and adaptable approach to problem-solving.
The position includes:
Build, maintain, and support mission-critical, highly available VMware-based environments running Windows systems
Manage Active Directory across all customer environments, including user accounts, security groups, group policies, permissions, and access control
Monitor the health and availability of customer production environments, identify issues, respond to alerts, and ensure system uptime
Handle the full lifecycle of SSL certificates, including renewals, installation, and ongoing monitoring across environments
Implement, document, and audit firewall rules to ensure proper access control and security compliance
Configure and maintain load balancer settings and DNS records across customer environments
Perform ongoing server maintenance, including Windows Server updates, patching, reboots, and health checks
Contribute to standardizing IT processes and improving operational consistency across regions
Document recurring tasks and create runbooks to ensure processes are repeatable and auditable
Configure and maintain physical IT infrastructure, including servers, storage systems, firewalls, and networking components.

abra R&D is seeking for an Embedded Linux BSP Engineer! We are looking for an Embedded Linux Platform Engineer specializing in Yocto-based systems, Linux platform ownership, and OTA solution design for complex embedded products based on NXP Layerscape (LS1046A). The system is an advanced satellite communications gateway connecting internet/data providers with satellite antenna systems in a multi-component embedded environment. Responsibilities:
* Ownership and optimization of the Yocto-based Linux image and build system.
* Improving image size, boot time, security, and reproducibility.
* Design and implementation of a full-device OTA update mechanism (versioning, rollback, safety).
* Adapting the Linux platform to evolving product requirements.
* Close collaboration with HW, FW, and application teams.

We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model.
Cool things youll do:
Our Cloud Associate TSE 1s form the front line of our cloud support team, directly responding to questions from our customers on areas such as connectivity, the availability of the Atlas service and questions about the UI or platform features. You will also be working with our engineering teams to escalate more complex customer problems. It's crucial that you ensure that questions are answered quickly and accurately and that our customers get the help they need, regardless of who provides the answers in the end. Our team combines their expertise with passion, initiative, teamwork and a great sense of humour to help our customers to be successful with around the globe.
If youre passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.

We are a multi-national SaaS company focused on creating and supporting innovative telecommunication solutions for Businesses. We are looking for a great Technical support specialist with Hebrew to join our team. Someone that loves to find and present solutions to our clients and that gets excited by new technologies.
our company provides Businesses on a global scale with cloud-based call center and AI driven predictive dialer solutions, multi-channel messaging systems and integrations to 100's of apps and CRM. Cross-channel communication is fully integrated with multiple CRM, all built cloud-native.
What your essential role in the team will be:
Handling customer requests in a professional customer-oriented approach through our different support channels
Working on Level 1 with the possibility to ramp up to Level 2 or 3 rapidly
Working in a cross-functional environment along with other departments
Analyzing and listening to call logs, spotting common trends and underlying problems
Updating frequently asked questions so that the customers/employees will be able to fix problems by themselves
Configure Sip phones on Windows, Linux, and mobile OS
Set up new user accounts and profiles and deal with password issues
Diagnosing software faults or Communications errors.

we are looking for a DevOps Software Engineer.
As a DevOps Software Engineer , you won't just be maintaining systems; you'll be a key player in enabling the future of retail. Your work will directly impact how smoothly our stores operate worldwide. Imagine deploying software updates that instantly improve the shopping experience for thousands of customers. You'll be part of a collaborative team, working on challenging problems like:
Developing solutions that allow to efficiently and rapidly deploy to numerous stores globally. (We're constantly expanding!)
Ensuring our edge and cloud infrastructure is robust and reliable, handling the real-time data from our AI systems.
Troubleshooting complex issues across our distributed systems, working closely with software and operations teams.
Your contributions will directly support growth and success, and you'll have the opportunity to see your work make a tangible impact..
Our tech stack includes (but not limited to): Go, Python, Rust, Terraform, Ansible, Helm, GCP, Azure, Kubernetes, ArgoCD, Octopus Deploy, Github Actions.

we are looking for a Site Reliability Engineer.
Role Responsibilities:
Write high-quality infrastructure-as-code that automates the provisioning, deployment, scaling, and monitoring of infrastructure to ensure that it is reliable and performant
Write maintainable code for product functionality with a primary emphasis on operations, scale, resiliency, and monitoring
Work with other engineers to ensure that new services are well-designed, properly monitored and have well-defined SLIs and achievable SLOs
Debug production issues, learn to mitigate them quickly, and find ways to prevent them
Maintain runbooks for manual tasks and replace those runbooks with automation whenever possible
Proactively track our capacity, quotas, and other performance limits to plan for growth
Participate in a 24x7 on-call rotation to handle product availability issues as well as urgent customer support escalations

We are seeking a highly motivated and experienced Senior Networking Engineer to join our rapidly growing team.
It is a rare opportunity to join a group of experts and master skills in all aspects Networking, developing a state of the art products. You will collaborate with HW and the VLSI teams.

we are on a mission to bring identity security everywhere - to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that werent possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, we are uniquely positioned to lead the fast-growing identity security category.
Joining our company means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.
As a DevOps Engineer, youll design and implement a full CI/CD solution on AWS and Azure with Kubernetes, while supporting and scaling our cloud infrastructure using Infrastructure as Code.
Responsibilities
Design and implement robust, scalable, and highly available cloud solutions to ensure seamless service delivery and support rapid business growth
Focus on cross-service integrations and components within the SaaS stack, adhering to DevOps best practices
Develop, enhance, and maintain CI/CD pipelines using a GitOps-driven approach, ensuring efficient and secure deployment workflows
Streamline processes through automation, focusing on scalability, security, metric collection, and enhanced visibility across environments
Partner with developers to optimize service reliability, performance, failover strategies, and scalability
Work as part of an innovative and high-performing team, leveraging modern tools and technologies.

As our VoIP Developer, you'll play a critical role in designing, implementing, and maintaining our complex communication systems. You'll be responsible for ensuring seamless, reliable, and scalable communication solutions that support our rapid expansion.

What You'll Do:

Design and implement robust VoIP/unified communication architectures.
Optimize and troubleshoot complex communication systems.
Collaborate with cross-functional teams to ensure seamless integration.
Scale and maintain high-availability FreeSwitch and Kamailio deployments.
Stay up-to-date with the latest VoIP/UC technologies and trends.
Contribute to the scalability and reliability of our platform.

We are looking for a Senior DevOps Manager to lead our global DevOps initiatives across hybrid environments (AWS and On-Prem). This is a highly technical leadership role focused on building a developer-first platform.

You will bridge infrastructure and R&D by designing scalable Kubernetes-based environments, building custom internal logic, automating complex workflows, and owning the traffic and API layer.

The ideal candidate is a hands-on technical leader with deep Kubernetes expertise, experience with ArgoCD, Helm, and Kong, and a strong software engineering mindset.

In this role you will:
Architect, build, and maintain scalable production environments across AWS and On-Prem using Kubernetes
Own and optimize the Kong API Gateway, including custom plugin development and traffic routing
Standardize application packaging using Helm and manage declarative deployments with ArgoCD
Build custom internal tools and logic using Python and Lua
Design, implement, and maintain fully automated CI/CD pipelines using GitLab CI
Work closely with R&D teams to identify pain points and automate manual processes
Implement Security as Code across CI/CD pipelines and gateway layers
Ensure infrastructure complies with privacy, security, and data protection standards
Manage, mentor, and grow a global team of remote DevOps engineers
Define technical roadmaps aligned with infrastructure scaling and R&D velocity

We are looking for an experienced DevOps Engineer to join our team.
Our DevOps team collaborates closely with every engineering unit within delivering CI/CD and scalable infrastructure for all features. We leverage valued OSS solutions and employ a modern tech stack, including Kubernetes, Terraform, Argo, Helm, VictoriaMetrics, Neo4j, ElasticSearch, Redis, TimescaleDB, RabbitMQ, and more.
Responsibilities:
Take part, end to end on all features within infrastructure, CI\CD pipelines and product features
Be part of our products architectural and infrastructure design, examine and implement new cloud technologies, and open-source tools to improve the delivery and availability of the product.
Plan and push to scale in DevEx and infrastructure efforts
Be responsible for stable and scalable execution of product feature's infrastructure
Monitor and maintain Production infrastructure that makes magic happen.