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We are looking for a Senior Product Manager to join our product team and help shape the next generation of our e-commerce and post-purchase platform.
In this role, you will own complex product areas used by thousands of merchants and millions of shoppers. You will work closely with enterprise customers, engineering, design, operations, professional services and commercial teams, taking products from customer problem and discovery through definition, delivery, rollout, adoption and continuous improvement.
This is a highly hands-on role for a Product Manager who enjoys solving complex problems, diving into details, working closely with customers and engineering, and taking full ownership of outcomes.
Description:
Own product initiatives end-to-end, from discovery and problem definition through requirements, development, UAT, rollout, adoption and measurement.
Work directly with enterprise merchants and internal customer-facing teams to understand complex business needs and translate them into scalable, reusable product capabilities.
Build products and experiences across the e-commerce and post-purchase lifecycle, including areas such as returns, exchanges, refunds, shipping, order management and merchant operations.
Work on complex integrations with e-commerce platforms, logistics providers, APIs and other parts of the ecosystem.
Balance merchant requirements, shopper experience, operational complexity, technical constraints and business impact when making product decisions.
Turn high-touch customer requirements into scalable product solutions rather than one-off implementations.
Define clear product requirements and detailed specifications while partnering closely with engineering and design throughout execution.
Use product data, customer feedback and business metrics to identify opportunities, prioritize initiatives and measure impact.
Define and monitor relevant KPIs, including adoption, completion rates, operational efficiency, merchant satisfaction and business impact.
Own product quality beyond development completion, including UAT, rollout strategy, monitoring, feedback and iteration.
Work effectively in an environment that includes roadmap initiatives alongside customer escalations, operational needs and evolving business priorities.
Use AI tools throughout the product development lifecycle, including discovery, research, analysis, specifications, prioritization, prototyping and delivery.

Were looking for an experienced Technical Project Manager to join us and own the delivery of strategic and technically complex projects.
Youll work with a handful of merchants on an ongoing basis, build deep knowledge of their setup and their business, and become the person both sides rely on to get complex things done.
What youll do:
Own strategic and technically complex projects end to end for a portfolio of our most significant merchants - from scoping through delivery.
Lead the internal weekly forum for your accounts, bringing together Customer Success, Technical Account Management, Solutions, Integrations and Product to align on project status, roadmap and open technical issues.
Own and maintain the product roadmap for your merchants: track feature requests through Product, keep commitments realistic and timelines current.
Act as the focal point for your merchants - representing them internally and representing us to them. Own the relationship and the outcome.
Navigate ambiguity. Every strategic merchant is set up differently; youll hold the line on our standards while adapting the approach to each account.
Drive resolution on escalations and production issues, routing them to the right teams and staying accountable until closed.

We are looking for a data-driven Analyst with a strong analytical and technical mindset, a passion for data, and an interest in Tax & Duties to join our Operations group in Israel.
The Analyst will take ownership of ongoing activities and work closely with multiple stakeholders across the organization. The role combines data analysis, business problem-solving, and regulatory expertise in a fast-paced global e-commerce environment.
Responsibilities:
Analyzing internal and external data to monitor financial and operational performance across regions and brands
Identifying trends, anomalies, risks, and opportunities, and translating findings into actionable recommendations
Taking ownership of ongoing analytical activities and projects, from defining the analysis through execution and presenting key insights
Working with large and complex datasets using SQL and Excel to support data-driven decision-making
Developing expertise in Tax & Duties concepts, regulations, systems, and processes within the global e-commerce environment
Collaborating with stakeholders across Operations, Product, Technology, Finance, and other business functions
Leveraging AI and emerging technologies to improve data analysis, solve problems, automate processes, and work more efficiently - acting as a pilot rather than a passenger while maintaining strong analytical judgment and ownership.