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The Sales and service business operations team is looking for a service Operations Specialist to support our service teams as we manage company growth and the service business expansion and to assist global service leadership in business data management with the day to day service administration and operational tasks.
This role is an integral part to the service organization enabling revenue growth and increasing service productivity by executing service operations activities and partnering with inter-organization functions
Responsibilities
What will you be doing:
Be responsible for the design, maintenance, administration, and support of our CRM platform, including customization of objects, fields, record types, page layouts and validation rules, workflows, process builder and flows, managing user setup, profiles, and roles, reports, and dashboards.
Perform data load and build reports, dashboards, and metrics, in addition to monitoring the quality, integrity, and validity of the data reported
Identify and resolve system failures to meet business needs, by leading revisions to business processes.
Support users in their day-to-day tasks.
Manage and expand relationships with internal and outsourced development partners on engineering design and development.
Order Management and fulfilment process from order entry to shipment, manage price quotations, contracts, sales orders, parts handling, RMA.
Follow data-driven approach, manage and analyze reports on daily, weekly, monthly and quarterly basis to follow up and control delivery, revenue, forecast, etc.

As an Integration Specialist , you will be the technical "glue" connecting our ITSM platform to the worlds leading cloud and IT ecosystems.

This is a unique, high-visibility role for someone who wants to combine deep technical work (APIs, AI-coding, and Workato) with a strategic, client-facing edge. Youll build the automations, train our teams to sell them, and jump on calls to prove their value to global customers.

Key Responsibilities

Build & Automate: Design and deploy API-based integrations between and platforms like AWS, Azure, Security tools, Asset management solutions, and more using our Agentic AI tools and low-code tools (Workato).
Technical Sales Support: Join discovery calls with prospective customers to understand their technical environment and demonstrate how our integrations solve their business pains.
Internal Enablement: Act as the subject matter expert by training internal sales and success teams on how to effectively position and "sell" our technical capabilities.
Documentation: Work with our technical writer to create clear technical blueprints and "how-to" guides for both internal implementation and customer-facing use.