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We have a great opportunity to join our Renewals team working within an established team managing customers within Israel. Within this position, you will be responsible for working to targets relating to renewal revenue.

Key responsibilities include

Partner with aligned customers, reseller partners, and sales team members on a daily basis to identify, progress, and close renewal business on time and to the correct forecasted value.
Takes ownership of Customer Satisfaction, ensuring regular contact with the customer base at all parts of the contract life-cycle to ensure a high level of customer satisfaction.
Shows an appreciation for the complexity of our customers. Builds an understanding of customers organization structure and maintains relationships with key stakeholders at all levels.
Expected to demonstrate a high level of knowledge of aligned customers businesses, key initiatives, and needs during account reviews.
Communicate clearly, both verbally and in writing with all parties on renewal opportunity progress/ account relationship and escalate any concerns appropriately.
Responsible for ensuring all upcoming renewals are actively quoted/ initiated at least 90 days in advance and an accurate forecast is maintained within Salesforce.com at all times. (Quarterly forecast accuracy is expected to be within 5%)
Strong member of the account team ensuring close working relationships with Field Sales counterparts.
Develops relationships with Channel Partners and Distributors for the growth of our products within their markets. Observe correct channel policies and rules of engagement at all times during renewal processes.

We are a high-growth SaaS company selling IT Service Management, a space that is being propelled into high-growth as businesses worldwide accelerate their digital transformation and start to adopt new workstyles for their employees. SysAid is recognized in the Gartner Magic Quadrant for ITSM and is the mid-tier industry leader in Gartner Peer Insights. AWS awarded us their Rising ISV Star Award for 2022. SysAid has over 4,000 customers in 140 countries. We are deployed in 42 different languages and used daily by over 100,000 system administrators. Our software impacts the daily working lives of over 9 million end users. SysAid’s mission is to liberate employees by unlocking the full potential of AI. Our vision is a workplace where users can get the best possible experience when they need assistance, information, or services. We are seeking a Global Channel Partner Development Manager to identify, develop, and expand our channel partners' relationships and go-to-market strategies for SysAid sales channels in global regions. This position reports to SysAid’s Director of Channel and Alliances, a long-serving veteran with deep domain and product knowledge. He will be there to support you on calls meetings and training and help you build your path to success quickly. You will also have the support of our Marketing and Sales teams. What Success Looks Like
* Support ARR growth by recruiting and onboarding new target partners in international regions. 3-4 in 2024
* Own the expansion and acquisition sales of the channels - Increase $ARR from channels by 50% in 2024
* Own the onboarding and ongoing enablement of all channel partners
* Develop and maintain cross-functional relationships with our partners at the director/C level to increase engagement to drive ARR Responsibilities
* Develop, maintain, and lead the ongoing updates and training of the current channel partners
* Join meetings and demo sessions with channel partners when needed
* Align with channels on opportunities, and be responsible for providing quotes to channel partners when needed
* Measure conversion and success rates of channel partners
* Own cold reach out to potential channel partners
* Develop campaigns (Salesloft, Linkedin, etc.) to attract new channel partners together with the marketing team, and own their execution
* Perfect channels selling method to understand customer pain on the business, technical, and personal level
* Create, maintain, and develop different assets (demo environment, partners portal, collateral, etc)
* Enablement of partners on product features