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Were seeking a hands‑on Field Support & Customer Complaints Engineer to serve as the technical front line for EMEA customers

Diagnosing complex motion system issues
Driving rapid resolution and closing the loop with robust corrective and preventive actions.
Manage complaints end‑to‑end (from intake through root cause analysis and CAPA)
provide on‑site and remote support
Closely collaboration with Engineering, Quality, Operations, Planning, Purchasing, Project Management, and R&D to protect customer uptime and product performance.
Job responsibilities:
Customer technical support (EMEA): Provide Tier‑2/3 remote and on‑site support for motion systems (mechanical, electrical, controls), including installation assistance, commissioning, optimization, and troubleshooting.
Complaint and Service Calls management: Own the full lifecycle of customer complaints and escalations-intake, triage, replication, root‑cause analysis (e.g., 5‑Whys, Fishbone, 8D), corrective actions, preventive actions, and formal closure with clear documentation.
Field diagnostics & failure analysis: Collect logs, waveforms, and measurements; analyze mechanical assemblies, drivers/controllers, cabling, and environmental factors to isolate issues; recommend fixes, field updates, or design/process changes.
On‑site interventions: Plan and execute field visits across EMEA to stabilize systems, perform repairs/replacements (RMA coordination), apply firmware/parameter updates, and validate effectiveness.
Quality collaboration: Work with Quality to initiate NCRs/CAPAs, verify containment, and track systemic improvements back into production and service knowledge bases.
Cross‑functional alignment: Coordinate with R&D, Project Managers, Operations, Planning, and Purchasing to ensure parts availability, ECO changes, and sustainable resolutions reflected in manuals, procedures, and training. [JD Service Eng | Word]
Knowledge assets: Create and maintain troubleshooting guides, service bulletins, and FAQs; deliver training to distributors and key customers.
Voice of Customer: Aggregate field insights to influence product reliability, usability, and serviceability; contribute data to reliability reviews and design FMEAs.
Tools & systems: Keep accurate case records in CRM/ticketing systems; maintain test rigs, jigs, and diagnostic tooling required for field validation.
Safety & compliance: Adhere to company and customer safety standards; ensure service work aligns with applicable quality procedures.

We are seeking for an Hardware team lead specializing. This role requires design and development of electronic boards for industrial applications, hardware development, simulations and testing, and close collaboration with system engineers, software developers, procurement, and manufacturing teams. In addition, the position involves PCB layout and schematic design from concept to production. This is a full-time position, Sunday-Thursday, located in Ness Ziona.

we are a global pioneer of RADAR systems for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance. Join Our Team as a Radar Performance Analyst! Are you passionate about radar technology and skilled in performance analysis? Do you thrive in a dynamic, innovative environment where your contributions directly impact cutting-edge solutions? If so, we invite you to explore this exciting opportunity to join our growing team as a Radar Performance Analyst in our Algorithms Department. Responsibilities:
* Collaborate with experienced radar algorithms engineers to optimize radar system performance.
* Analyze experiments and field tests to derive technical insights and recommendations for enhancing radar system performance.
* Conduct in-depth performance analysis of various radar algorithms to ensure optimal functionality.

We're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. We offer amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. The Embedded control team develop SW products that create the basic building blocks of the system and deal with various fields - power conversion algorithmic, communication algorithmic, optimizations, rt problems on different platforms - DSPs, Companys ASIC and digital controlled power converters for photo-voltaic power systems. Our technological challenges focus on the following fields: power electronics, digital close loop control and Digital Signal Processing algorithms implemented on companys microprocessors. In this position, you will take part in developing advanced control algorithms and software for our state-of-the-art products. What you will be doing:
* Learning the different aspects of our products by developing features in various areas and disciplines - power electronics, control theory, DSP, and communication over different platforms.
* Design, develop, optimize, TEST and maintain complex Embedded SW for power electronics and control systems in a multi processors environment.
* Develop software for various micro-controllers and coping with various rt constraints.
* Involvement in projects / products from end to end - from concept and simulation, through development and integration and field deployment.
* Building complex simulations integrating SW and HW and working hand by hand with HW team.
* Interface with and support Hardware teams in testing, evaluation, and troubleshooting throughout the development cycle. This role requires an understanding of power conversion, Embedded systems, and Real-Time control algorithms.

Country:
Israel

City:
Herzliya

We're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. We offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. As an Analog Hardware team leader, you'll lead a team of hardware engineers developing the analog and communication circuits at the heart of our solar inverters and optimizers. You'll take your designs through the full R&D lifecycle: from concept and feasibility, through simulation, schematic design, and lab verification, all the way to mass production. This is a hands-on leadership role. You'll set the technical bar for the team, mentor engineers in their day-to-day work, and partner closely with software, system, mechanical, and production teams to bring robust products to market. It's a great fit for someone who wants to stay deep in analog engineering while growing a team and shaping how we design. What will you be doing?
* Lead, mentor, and oversee a team of hardware engineers across analog circuit design, simulation, and testing.
* Research, design, and develop analog and communication circuits, from requirements through to mass production.
* Run lab characterization and verification of analog circuits using spectrum analyzers, oscilloscopes, and other lab equipment.
* Own design reviews and serve as the professional authority for the team's engineering discipline.
* Collaborate with software, system, and production teams to ensure seamless hardware/software integration and a smooth transfer to manufacturing.
* Manage technical scope, schedule, risk, and product quality across your team's projects.
Country:
Israel
City:
Herzliya

The Senior Hardware Test Engineer is responsible for developing, implementing, and sustaining test processes and equipment used in the manufacturing of hardware products. This role ensures that products meet quality, reliability, and performance standards through robust test strategies, automation, and continuous improvement. The engineer acts as a bridge between design engineering, manufacturing operations, and quality assurance, supporting new product introductions (NPI) through to mass production and sustaining phases.
This is a great opportunity to be part of one of the fastest-growing AI infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless workers who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.
Role and Responsibilities:
Test Development & Validation
Design, develop, and implement test plans, test fixtures and infrastructure.
Collaborate with R&D to define test requirements early in the product lifecycle.
Develop test scripts and automation software (Python, LabVIEW, C#, etc.) to improve coverage and efficiency.
Validate test coverage, yield, and reliability through statistical analysis (GR&R, Cpk, SPC).
New Product Introduction (NPI)
Support EVT, DVT, and PVT phases with test readiness and execution.
Lead test process transfer to contract manufacturers (CMs) or ODM partners.
Train CM engineers/technicians on test systems and procedures.
Ensure compliance with safety, regulatory, and customer requirements.
Manufacturing Support & Continuous Improvement
Monitor production test yields, debug failures, and drive root cause analysis (RCA).
Implement corrective actions and continuous improvements to reduce test time, cost, and false failures.
Maintain and calibrate test equipment and fixtures.
Support ECO (Engineering Change Orders) by updating test plans and equipment accordingly.
Cross-Functional Collaboration
Work closely with hardware, firmware, and reliability engineers to improve product testability and robustness.
Partner with Quality and Operations to ensure smooth scaling into mass production.
Engage with suppliers and CM partners on test strategy alignment.