לוח משרות דרושים Customer Success Manager במרכז

seeking a Global Director of Customer Experience to lead and scale our worldwide Customer Success, Support, and Enablement organizations.
This executive role owns the companys end-to-end customer journey, from onboarding and adoption through support, retention, and growth ensuring a seamless, data-driven, and customer-centric experience across all touchpoints.

Reporting directly to the executive leadership team, the director will serve as a key member of the global management forum, shaping strategy, driving operational excellence, and fostering collaboration across Sales, Product, and Engineering to deliver measurable impact and customer value worldwide.

Key Responsibilities
Customer Experience Leadership
Define and execute the global Customer Experience strategy, ensuring a consistent, scalable framework for onboarding, implementation, adoption and customer lifecycle management.

Oversee adoption and retention initiatives, leveraging data and analytics to identify growth opportunities and reduce churn.

Partner with regional and cross-functional leaders to optimize engagement models for strategic, enterprise, and SMB segments.

epresenting the customer voice in strategic planning and product development discussions.

Customer Support & Operations
Lead the global Customer Support organization, ensuring best-in-class service delivery, responsiveness, and resolution quality.

Develop and implement multi-tier support frameworks with clear operational ownership across Support, Success, Product, and Engineering.

Drive automation, knowledge management, and self-service initiatives through advanced tooling, AI-powered support, and comprehensive documentation.

Establish and continuously refine global KPIs and SLAs (response time, resolution rate, CSAT, NPS), embedding operational rigor and transparency.

Enablement, Learning & Knowledge Strategy
Architect a unified enablement vision for customers and internal teams including training programs, onboarding playbooks, and digital learning experiences.

Develop scalable, multilingual education assets (manuals, tutorials, video content) to enhance customer proficiency and independence.

Ensure tight alignment between internal enablement (CS & Support training) and customer-facing content to maintain global consistency and excellence.

Leadership, Culture & Strategy
Build, mentor, and inspire high-performing, distributed teams across multiple geographies, fostering a culture of accountability, collaboration, and continuous improvement.

Establish global standards, processes, and governance to ensure alignment across regional operations and business units.

Serve as thesponsor for customer experience innovation, influencing product direction through actionable insights from the field.

Partner closely with the CRO, CPO, and CTO to align customer outcomes with business growth, product roadmap, and technical excellence.

Power the Future with us! We're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. We offer amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. We are seeking a Director of Service IL to lead our Israeli service organization. This role oversees all aspects of customer service strategy, policies, objectives, and operations. The Director is responsible for ensuring an exceptional customer experience while delivering world-class services and driving the success of the service business. The role involves managing a multidisciplinary team that includes field technicians and engineers, installers, service center representatives, and service support tiers. What you'll be doing:
* Build and lead a high-performance regional Service team to increase customer satisfaction, and establish Service as a unique selling proposition for us.
* Build long-term relationships with strategic customers and become their trusted advisor.
* Develop customer incentive and retention programs based on service contracts, working closely with the sales team to strengthen customer loyalty and boost revenue.
* Manage and develop the Israeli service team, including hiring, training, performance management, and fostering employee satisfaction and growth.
* Ensure all customer inquiries are handled professionally, accurately, and in a timely manner.
* Monitor business and operational process metrics to measure and improve customer service effectiveness and efficiency
* Define and continuously improve the local Service setup, including the Support Center, Field Service, and service-related administrative tasks such as local logistics.
* Manage the local technical escalation process (CSR - Tier 1 - Tier 2).
* Oversee subcontractor management, ensuring service quality and professionalism.
* Ensure efficient and accurate execution of service-related activities.
Country:
Israel
City:
Herzliya

The Technical Account Manager will act as a trusted advisor to our customers to help ensure efficient our companys Unit 42 Managed Services adoption. In this role, you will work closely with CISOs, Security Architects, Security Engineers, and Operations teams within mid-to-large enterprises to implement best-in-breed Managed Detection and Response & Managed Threat Hunting services. The end result is increased customer satisfaction, value, retention, and expansion of the Unit 42s security footprint.
Key Responsibilities
Ensure customers are maximizing their return on investment by owning the customers on-boarding, adoption, satisfaction and advocacy across a portfolio of customers
Provide high touch/white glove customer outreach immediately post close to shepherd customers through the on-boarding process
Drive adoption- ensure customer applies the offering in a timely manner
Ensure customer is measurably satisfied with the service they are receiving, informing customers of refresh needs and options
Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive the managed services adoption to ensure they are leveraging the solution to achieve full business value
Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams and become a Subject Matter expert over time
Ensure continual communication with customers on Unit 42 messaging, current and offerings updates, events, main points contact within Unit 42, and touchpoint for all feedback from our customers
Serve as a customer advocate in influencing product roadmap and improvements
Manage performance metrics CSAT, Renewal rate, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement. Identify renewal risk and collaborate with internal teams to remediate
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.

Description
For many of us theres that one podcast we never miss, and video content is part of our daily routine, whether its professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at our company, we know it well. Thats exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.
our companys technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.
About the Customer Success Team
Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.
On your day-to-today
You will manage a mixed portfolio of Mid-Market and Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of our company. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. Youll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion.
As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how our company fits into broader business goals will be key to your success. This will be the second CSM in the European region - so you will have a strategic impact on success of growth.

We are looking for a skilled Partner Success Manager to develop and maintain strong relationships with key partners in Israel. Your role is vital to ensuring the satisfaction of installers and distributors by understanding and addressing their needs while promoting our clean energy solutions.

Your Mission:
As a Partner Success Manager, you will play a key role in driving revenue growth and expanding partner relationships through outstanding commercial support and sales enablement. Develop and maintain relationships with PV & BESS sales channels, strategic accounts, EPCs and other renewable energy companies.
Youll actively support the sales process end-to-end, help identify new business opportunities, and deliver strategic guidance to partners to maximize their success.
Providing product and sales training, assisting with technical service-related inquiries, and ensuring a smooth service delivery experience. You will collaborate closely with the relevant technical product managers and cross-functional teams across Europe to align commercial goals and deliver value-added solutions.

Responsibilities:
Build and maintain strong relationships with installers, EPCs and renewable energy companies to drive mutual success.
Design and execute training programs for both existing and potential partners to ensure they are equipped with the knowledge and tools to succeed.
Supporting partners and distributors in service delivery.
Drive company growth and consistently meet customer satisfaction targets.
Ensure the successful delivery of Sungrow solutions, coordinating with internal teams as needed.
Collaborate in the creation and execution of effective sales and marketing strategies tailored to partner needs.
Co-create value propositions based on customer and market insights and forecasting.
Actively identify new sales opportunities, follow up on leads, and convert them into long-term partners.

*The position requires frequent travel and visits to costumers and sites across the country.

As a Senior Publisher Success Manager, you will play a critical role in driving the growth and success of our key publishing partners. This role requires a strategic thinker with deep industry knowledge and strong relationship management skills to ensure publisher retention, revenue optimization, and long-term growth.

You will serve as the primary point of contact for top-tier publishers, leading efforts to execute strategic initiatives, maximize monetization performance, and collaborate cross-functionally to improve business outcomes. Additionally, you will help shape best practices, mentor junior team members, and contribute to the evolution of our publisher success strategies.

Key Responsibilities:
Strategic Publisher Management Build, nurture, and expand relationships with publishers, ensuring long-term engagement, high client satisfaction, and revenue growth.
Performance Optimization & Data-Driven Insights Proactively analyze performance metrics, identify revenue opportunities, and deliver strategic recommendations to optimize yield and maximize revenue.
Ownership of Key Accounts Act as the direct point of contact for major publishing partners, providing top-tier service and ensuring seamless communication and issue resolution.
Market & Industry Expertise Stay ahead of industry trends, emerging technologies, and competitive landscapes to proactively provide strategic guidance to publishers.
Process Optimization & Best Practices Development Drive efficiency by refining internal workflows, contributing to playbooks, and mentoring junior team members to enhance team capabilities.
Cross-Team Collaboration Act as a key liaison between publishers and internal teams (Product, Engineering, Business Development) to ensure seamless integrations, technical support, and continuous optimization.

We seek a Senior Customer & Account Specialist to promote the company's products in the country's Central-North region and communicate with professional healthcare providers (HCPs), including physicians, nurses, and pharmacists. The Senior Customer & Account Specialist will increase product awareness, answer queries, provide updated and reliable information, and introduce new products.
Responsibilities:

*  Territory and customer management: MCCP update, Call plan adherence (CPA), and identifying customer needs, use of digital tools.
* Organizing and conducting meetings with HCPs in the designated work territory, ensuring compliance with specified requirements and the assigned action plan.
* Providing support to HCPs in optimizing patient outcomes
* Delivering lectures to HCPs (according to the MC terms).
* Professionally promoting the company's products and providing scientific updates based on evidence-based medicine (EBM).
* Developing new initiatives.
* Establishing collaborations and fostering professional relationships with HCPs.
* Actively participating in team meetings, including sharing information and best practices, reviewing relevant materials, and preparing presentations and marketing materials as per the team's requirements.
* Taking an active role in team/unit projects.
* Maintaining open communication with other functions within the company regarding the team's products.
* Attending conferences in Israel and overseas.
City:
Petah Tikva

As a Customer Success Engineer at Torq, youll be a key member of our Field Engineering team, helping customers unlock the full potential of our security hyperautomation platform. Working closely with a global, highly skilled team, youll ensure customer success by providing technical expertise, problem-solving, and valuable insights into our products future.

What Youll Do:
Guide customers on their automation journey, ensuring seamless solution adoption and long-term success.
Provide expert technical support, resolving complex challenges and ensuring a world-class experience.
Collaborate with product and engineering teams to shape Torqs roadmap based on customer feedback and emerging trends.
Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients.

We are looking for a highly driven and customer-focused Account Manager to join our Sales team. In this role, you will be responsible for managing relationships with existing customers, driving renewals, and identifying opportunities for expansion and upsell. You will serve as the primary point of contact for key accounts, ensuring they maximize the value of our solutions.

Responsibilities
What Youll Be Doing

Own and manage relationships with existing customers, ensuring high satisfaction and engagement.
Drive contract renewals and proactively manage the subscription lifecycle to maximize retention.
Identify upsell and expansion opportunities, collaborating with internal teams to drive additional value for customers.
Partner with Customer Success and Technical teams to ensure smooth onboarding, adoption, and continued success.
Maintain a deep understanding of the company offerings to effectively communicate value propositions and align solutions to customer needs.

Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io As a Customer Experience Specialist at Artlist, you will be at the frontline of empowering creators to fully harness the potential of our AI-driven creative ecosystem. You’ll support users from their very first interactions with our AI tools through full-scale production workflows—ensuring they gain the knowledge, confidence, and inspiration needed to grow with Artlist.
We’re looking for someone with a rare blend of technical savvy, creativity, and exceptional communication skills. This isn’t your average support role: you’ll engage with content creators around the world, master our products inside and out, and use your own creative instincts to solve problems, advise customers, and directly influence the product. You’ll collaborate across departments, translate customer goals into powerful workflows, and help transform creators—from casual experimenters into professional, high-value users.
If you love learning new tools, educating others, writing clearly, and helping creators thrive in an evolving AI production landscape—you’ll love it here.
What You'll Do Provide support to users through email and occasional calls. Assist users with product-related issues, delivering timely and effective solutions. Develop deep expertise in Artlist’s platform and AI tools to guide users toward the features and workflows that best fit their creative goals Proactively communicate user behavior, technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed Work cross-functionally within a cohesive team environment to ensure product success

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. As a Customer Success Manager , you will serve as the trusted point of contact for our customers and lead them end-to-end through implementation, onboarding, and ongoing adoption of DealHub’s platform. Your mission is to drive successful implementations and go-lives, strong adoption, high retention, and long-term customer growth—by combining technical execution, strategic guidance, and strong relationship management. You will work hands-on with customers to configure solutions, lead onboarding projects, deliver training, and ensure customers realize ongoing value from the platform. You will act as both a technical trusted advisor and a business partner, helping customers translate complex technical requirements into tangible business outcomes. The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value.
?What you’ll do

* Manage a portfolio of customers across different stages of the customer journey, from onboarding through renewal and expansion
* Lead and execute customer implementations
* Drive customer meetings on a daily basis, including onboarding sessions, training workshops, follow-ups, and QBRs
* Understand customer business objectives, revenue workflows, and technical environments to proactively drive value and ROI
* Serve as a trusted advisor, providing product guidance, best practices, and recommendations to optimize adoption and usage
* Proactively identify risks, issues, and blockers, and lead resolution to ensure customer satisfaction and retention
* Identify expansion and upsell opportunities within existing accounts and collaborate with Sales to execute on them

As a Customer Success Knowledge Manager you will...
Transform the way content is presented to our customers by implementing innovative solutions in our Help Center.
Manage and direct the creation of professional and creative content.
Work with the teams researchers to measure content effectiveness, set targets, and if necessary revise content until user targets are met and engagement increases.
Work with the teams developers to automate publication and validation processes.
Interact with our customers to better understand how they use our content.
Foster a culture of knowledge-sharing, contribution, and transparency.
Build relationships and identify partners across the organization to help promote a knowledge everywhere approach.

As a Customer Success Manager, youll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

Responsibilities
Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
Build strong relationships with key stakeholders to drive engagement and long-term success.
Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
Analyze customer usage data to proactively address risks and drive retention strategies.
Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

Account Management you will be joining the Sales Team in Israel, supporting the account managers in building a strong value proposition to customers, delivering value across the commercial value chain while developing a long-term relationship with the stakeholders involved. It is an outstanding opportunity for an individual who wants to build a successful career in a fast-paced technological company, leader in payments.


Key accountabilities of the role
Support Account Management team in administrative and operational topics, delivering KPI reports
Track, improve and perfect our customer support with focus on technical requests (technical background and understanding is a must)
Monitor "Announcements" , understand what is relevant to our customers in the market, present and track implementation and compliance
Monitor customer satisfaction with products and services.
Understand the customer business strategies and design and execute tactical plans to enhance customer profitability, producing all key segments and objectives agreed within the context of the business agreement. Deliver against sales targets for products/services.
Contribute to creating business solutions that improve revenue generation and enhance mutual profitability.
Develop strong internal relationships within to enable the customer to achieve their business goals and differentiate from the competitors.
Leverage all brand sponsorship properties and product management resources to deliver exceptional customer value.