לוח משרות דרושים Customer Success Manager במרכז

As a Customer Success Manager (CSM) , you will be the strategic partner and primary point of contact for our enterprise customers. You will lead the customer journey from onboarding through ongoing engagement, ensuring successful adoption, operationalization, and measurable value from the Bea platform.

This position sits within the Customer Experience organization and involves close collaboration with the Sales team, as well as cross-functional partnerships with Product Management, R&D, and Marketing teams globally. Approximately 20% of your time will involve support management, including handling customer tickets and inquiries.


Key Responsibilities


Ensure customers achieve maximum value and success with Beamups platform.
Deeply understand each customers organizational structure, business goals, and operational outcomes.
Develop and manage customer success plans with clear goals, KPIs, and timelines.
Track and report customer progress both internally and to stakeholders.
Build and maintain strong relationships with key decision-makers and senior executives.
Drive ROI through improved operational efficiency, risk mitigation, and accurate reporting.
Deliver Executive Business Reviews (EBRs) and tailored product demonstrations.
Identify and nurture growth opportunities, partnering closely with Sales and Sales Engineering.
Provide frontline support to customers (20% of role), ensuring swift and effective issue resolution.

Were hiring a Customer Success Engineer to work directly with customers to onboard, implement, troubleshoot, and optimize the platform- across Linux, Kubernetes, IAM, and secure access workflows. Youll be the primary technical contact: diagnosing issues, guiding best practices, collaborating with Product/Engineering on escalations, and turning learnings into repeatable runbooks that keep deployments stable and effective.

Responsibilities:
Deliver a smooth onboarding experience and drive adoption/expansion for existing customers.
Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning.
Investigate and resolve our cases (secret access, authentication, certificate workflows, remote access) while guiding secure configuration and best practices.
Reproduce issues in test environments (Linux, Docker, K8s) to isolate root causes.
Write KB articles to streamline troubleshooting and improve customer experience.
Learn customers business and challenges; log and communicate requirements; partner with Product & Engineering to escalate/validate fixes, contribute to team processes, internal tooling, and advocate for customers.
Act as a trusted advisor and support critical issues.

Exposure Analyst (Customer-Facing)
About XM Cyber: XM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk. We transform exposure management by showing our customers exactly how attackers might combine misconfigurations, vulnerabilities, and identity exposures across cloud and on-prem environments to compromise critical assets. With XM Cyber, our customers can see all the ways attackers might get in—and the best ways to stop them with a fraction of the effort. About You & The Role: Are you someone who loves connecting with people just as much as you love talking tech? We are looking for a highly empathetic, customer-focused Exposure Analyst to join our managed services team. In this role, you’ll be the friendly face and trusted advisor helping our premium customers get the absolute best out of the XM Cyber platform. You’ll dive deep into security postures, translate complex attack paths into simple, actionable steps, and build the kind of trust that makes IT and Security teams excited to work with you. Responsibilities: Be the Trusted Advisor: Own the primary technical relationship for a portfolio of enterprise and mid-market customers, establishing yourself as their go-to security partner representing XM Cyber in the customer’s organization. Daily Posture Reviews & Action: Conduct daily reviews and analyses of your customers' security postures using the XM Cyber platform. You'll turn complex findings into clear, risk-based insights and proactively open remediation tickets. Weekly Check-ins & Deep Dives: Lead engaging weekly calls with your customers, hosting targeted deep-dive sessions to guide them on configuration, best practices, and new features to ensure optimal ROI. Bridge the Gap: Drive remediation outcomes by pushing discussions directly with the customer’s IT, DevOps, and Cloud teams—not just their security teams—helping them prioritize efforts based on attack path analysis. Deliver the Big Picture: Proactively track progress and provide monthly reports to both technical and executive stakeholders. You’ll also co-host Executive Business Reviews (EBRs) alongside our Customer Success team. Champion the Customer: Act as the lead technical escalation point, partnering with our internal R&D, Product, and Support teams to make sure your customers' needs are always heard and resolved.

We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If youre process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.
Responsibilities:
Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.
Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.
Resolve issues efficiently, ensuring a seamless and positive customer experience.
Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.
Work collaboratively across teams and departments to help solve any matter at hand.

We are looking for a highly motivated, talented, resourceful and energetic individual to join our company for the next phase of our fast moving story as Customer Success Manager.

This Customer Success Manager role is an opportunity to join our team, help build a strong customer success department and make a significant impact. Through an impeccable support experience, you will help our customers solve their aching conflicts, while drawing new insights and working closely with other team members in order to build and improve our product.

Responsibilities:

- Represent the voice of the customers and be part of the product development roadmap.

- Build CS working processes, suggest innovative solutions and look for service improvement opportunities.

- Be the point of contact for our customers on all media channels.

- Prioritize open issues, and ensure technical and service-related issues are handled quickly and appropriately.

- Build onboarding and training processes, and data knowledge centers.

- Support a team of CS representatives (Students).

- Study & implement new tools.

As a Team Lead, youll be a key leader in nurturing and expanding strategic-level client relationships. You will oversee a regional account management team, drive revenue opportunities through upselling and cross-selling, and ensure world-class service delivery. Youll collaborate closely with internal departments and executive stakeholders to ensure client success, retention, and growth.

Key Responsibilities:

Lead & Mentor: Manage, inspire, and develop a high-performing regional Account Management team, providing coaching and support to help team members meet and exceed goals.
Client Relationship Management: Build and maintain strong partnerships with key strategic clients by understanding their business needs, goals, and challenges. Act as a senior escalation point to resolve issues and ensure satisfaction.
Revenue Growth: Identify upselling and cross-selling opportunities across existing accounts. Collaborate with internal teams to craft and implement solutions and contractual amendments.
Strategic Partnership Building: Conduct regular partnership reviews and strategic check-ins with clients to align our solutions with their evolving workforce strategies.
Service Excellence: Ensure delivery meets SLAs and client expectations through proactive management, issue resolution, and continuous service optimization.
Cross-functional Collaboration: Work closely with Legal, Operations, Customer Care, Payments, Finance, and other teams to provide seamless client experiences.
RFP & Proposal Support: Collaborate on RFPs/RFIs with Sales and leadership, contribute to compelling proposals, and participate in client presentations and interviews.
Team & Performance Metrics: Track and report on team KPIs, ensuring alignment with organizational goals and taking corrective actions when necessary.
Process Optimization: Utilize internal playbooks, CRM tools, and feedback mechanisms to improve account strategies and drive operational excellence.

abra is hiring a Solution Manager & Customer Success for large-scale public sector data and cloud programs. We are looking for an experienced client-facing leader to manage government customers end-to-end – from understanding business needs and defining scope, through leading complex data and cloud migration projects, to delivery, adoption, and continuous improvement. This role combines strategic account leadership with hands-on program management. You will work closely with executive stakeholders and IT leadership, lead multidisciplinary delivery teams including Data Engineers, BI Developers, Architects, DevOps and PMO, and ensure projects are delivered on time, within budget, and at the highest quality standards. The position includes leading requirement gathering and scoping processes, writing detailed functional and technical documents, building roadmaps and execution plans, managing risks and dependencies, conducting steering committees, and driving operational excellence post go-live. In parallel, you will identify growth opportunities, support pre-sales efforts, and expand activity within existing accounts.

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. Youll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the company`s product.

What Youll Do:
Partner with the sales team to ensure smooth transition and onboarding experience.
Proactively build relationships with customers to create mutual trust.
Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts.
Act as advisor to customers to ensure theyre leveraging the company`s solution effectively.
Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates.
Collaborate cross-functionally across our internal teams (Support, Product, Finance, and Legal).

We are looking for a Renewals Manager to own and drive the renewal experience for customers and partners. This role is responsible for ensuring renewals are executed on time, with clear visibility, and with strong internal alignment, while delivering a consistent and professional renewal experience.
The Renewals Manager works closely with Customer Success, Sales, and Finance, acting as the operational owner of renewals and a point of escalation when needed. This is a renewals execution role, not a new business sales role.
What will you do:
You will manage renewals end-to-end, ensuring they progress smoothly from early engagement through closure. You will coordinate communication, identify and surface risks early, and maintain momentum throughout the renewal cycle. You will maintain clear and up-to-date visibility into renewal status and forecasts, ensuring activity and changes are accurately reflected in salesforce. Strong operational discipline and follow-through are critical in this role. You will lead renewal-related communication with partners and customers, working in close alignment with Customer Success Managers to ensure consistent messaging and expectations. You will support renewal commercials in line with internal policy, including Auto-renewal, adjustments such as downsell or uplift, and manage quoting and proposals through salesforce. Where applicable, you will collaborate with Sales on upsell opportunities connected to renewals. You will work cross-functionally to resolve issues, manage escalations, and support collections or suspension processes when required, ensuring renewals are handled efficiently and professionally.
About Us:
A leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 247 security experts. With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.

We are looking for a
Business Analyst
to join global Customer Success organization.
In this hands-on role, you will focus on financial and operational analysis, service revenues, costs, pricing models, and gross margin performance across regions.
Youll collaborate with regional CS teams and finance to identify improvement opportunities, challenge assumptions, and translate data into practical, actionable insights.
Key Responsibilities:
Service P&L Analysis
- Own ongoing analysis of the global service P&L, including revenues, costs, and gross margin performance. Identify trends, gaps, and improvement opportunities impacting service profitability and operational efficiency.
Service Pricing
- Analyze and support service pricing models and contract structures, ensuring alignment with profitability and business objectives.
Regional Partnership:
Collaborate with regional service teams, challenging assumptions and translating data-driven insights into actionable improvement plans.
Insights & Reporting:
Develop dashboards and reports that provide timely, actionable insights for leadership and regional stakeholders.
Planning & Forecasting:
Support service revenue forecasting, validate key assumptions for the annual operating plan (AOP), and monitor actual results versus targets.

We are looking for our next Technical Customer Success Manager to be a trusted advisor to our customers in their post-sale journey with our company. In this key role, you will be the chief advocate for our strategic customers across a variety of industries, proactively engaging, influencing, contributing to sales, and addressing issues to ensure long term customer relationship and retention.
our companys mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.
Key Responsibilities
Accelerate the customers value realization of our companys products & services
Providing top-notch Customer Advocacy - Understand the customers technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
Develop and nurture relationships with key customer decision makers (Exec and Engineering)
Establish and execute upon clear retention goals and process milestones
Assist and track customers with their ongoing adoption (deployment and usage) of our companys products and services
Identify new opportunities to upsell/cross-sell services and promoting value through customer experience
Work with implementation partners on strategic accounts and opportunities
Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
Detailed understanding of the different contracts to ensure agreement fulfillment
Crisis management.

we are looking for a dedicated and customer-focused Customer Success Engineer to join our team. In this role, you will be responsible for ensuring that our customers derive maximum value from our products post-purchase. You will act as a vital link between our technical teams and customers, providing training, deployment support, and ongoing engagement to foster strong relationships and drive customer satisfaction.
Responsibilities:
Customer Usage: Collaborate with customers to drive usage Networks means segmenting assets and users effectively, ensuring tailored deployment support and engagement strategies.
Training Delivery: Conduct comprehensive training sessions for customers following procurement, equipping them with the knowledge and skills to utilize our products effectively.
Regular Engagement: Schedule and conduct regular touch bases with customers.
Technical Issue Resolution: Lead with extreme accountability to resolution, customer issues in collaboration with support and R&D.
Customer Relationship Management: Build and maintain strong relationships with customers, understanding their goals, challenges, and feedback to enhance their experience with our products.
Feedback Loop: Gather customer feedback and insights to relay to internal teams, contributing to product improvements and enhancements.