We are looking for a Tier 1 Support Agent.
As Tier 1 support agent, you will serve as the front line to our valued customers. Youll receive, analyze, and resolve customer requests via our live chat and ticketing system.
You will communicate with customers, to help them create websites by asking technical and professional questions.
Our work environment is agile, as products and apps are continuously being developed and require ongoing support.
Youll learn about our technology and collaborate with support professionals from around the world to improve the creative process that defines tomorrows web.
Responsibilities:
Receive, analyze, and resolve customer requests via live chat and ticketing
Determine the best course of action that will lead to the quick and successful resolution of customer requests
Solve customer problems in a professional, empathetic, and courteous way
Continuously learn about our new features and apps in a highly dynamic environment.
Requirements: At least 1 year of experience in customer technical support or a call center
Ability to understand and resolve complex technical issues from text
Methodical, organized, and able to multitask well under pressure
Excellent or mother-tongue level of English language skills - reading, writing, and speaking
Experience with Elementor or WordPress - an advantage
This position is open to all candidates.
