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We are looking for a Customer Support Engineer, who will become part of the company and take on several different responsibilities.
As a Customer Support Engineer, the primary responsibility is to ensure the success and satisfaction of our customers by providing exceptional support and technical assistance.
The Customer Support Engineer is the main point of contact for customers seeking help with our products and services, and work closely with the Technical CSMs and CSMs to address their needs effectively.
Long story short, you will:
Provide prompt assistance to our customers via various channels and participate in meetings to efficiently resolve issues. Troubleshoot technical issues and meet response time targets.
Prioritize and manage customer inquiries through our ticketing platform. Escalate issues to the ProDev team as needed for resolution.
Maintain expertise in our products and features, sharing knowledge and best practices with customers.
Diagnose and resolve technical issues effectively, collaborating with the engineering team to address product bugs.
Create and maintain knowledge base articles and troubleshooting guides, sharing insights and best practices with the team

Were looking for an experienced team leader to join our growing R&D.

We use Java to develop our backend and use the latest AWS services for development and production environments.

You will:

Hire and manage a development full stack agile engineering team
Develop the tools and infrastructure for our data processes
Work closely with product team to understand and define requirements
Manage your team tasks and ensure quality and timely execution using agile methodologies
Keep up-to-date on the latest techniques in management, development, and testing

As our Technical Support Engineer, you will have the opportunity to work with our customers to resolve technical issues and help them successfully use the product. You will also work closely with R&D, Customer Success and Sales teams to improve our product and technical processes.

Responsibilities
Be first in line to analyze and troubleshoot incoming technical issues from our customers via Email and Zoom sessions.
Provide technical know-how and best practices to ensure proper implementation of product, you will own and monitor issues from the start to resolution
Work closely with the R&D, Field & Sales Engineers, Customer Success, and other teams to ensure smooth onboarding, deployment, and on-going relationships with customers all around the world
Provide timely information to customer-facing teams to improve overall customer satisfaction
Create and improve internal knowledge base articles
Work directly with management to create and improve current support procedures

As a DevOps Platform Engineer, You will be a part of an innovative, one of a kind strategic R&D team, highly committed to delivering an application in a dynamic, multi-systems environment.

Responsibilities
Plan and Build continuous integrations, provisioning, and operating processes for our native and cloud platform solution
Design and implement integrations with our product platform, such as Provisioning, Monitoring, and Security products
Be in charge of the way we install, upgrade, and distribute the product

We are currently in search of an Escalations Engineer to join our R&D team. As an Escalations Engineer, your primary responsibility will be to assist our R&D team with resolving and handling technical issues raised by our support team. You will be working closely with both R&D and support, deep dive into the code and have a direct impact on customer satisfaction and product improvement. Youll have hands-on experience with our tech stack and become an expert on the product.

Responsibilities
Be the first line of contact for bugs raised by customer support and run a thorough analysis of complex technical issues.
Serve as a focal point and work closely with various teams, including R&D, product, and customer support, to increase customer satisfaction and improve our product.
Work with technical teams, including DevOps and engineering, to build an arsenal of internal tools and automations to be used by various customer-facing teams.
Know the product inside and out and provide training for the customer-facing teams.
Contribute to both customer-facing and internal documentation manuals

As a Low Level Software Engineer, you will be one of the key pieces of our product, which will provide innovative capabilities as well as a powerful management interface designed for cyber-security specialists. In this role, you will build a beautiful, game-like user interface and overcome challenges in data analysis and visualization to build a system that provides cyber-security specialists with unique capabilities and boosts the security of their infrastructure.

Responsibilities
Develop the core functionality and integration between the customer environment and the backbone of the product
Create and maintain low-level networking modules for authentication platform
Understand different authentication protocols
Participate in the entire development lifecycle, from design and implementation to testing and deployment.
Build enterprise-grade product in complex and large-scale environments
Provide scalable, maintainable, and working solutions for customers
Working closely with product, support teams, and company stakeholders

As a QA Engineer , you will play a crucial role in ensuring the quality of our software solutions and delivering a secure and reliable product to our clients. We are seeking a detail-oriented and independent individual who can thrive in a fast-paced, dynamic environment while also actively collaborating with development, research, and product teams.

Responsibilities
Perform feature discovery and design relevant tests to ensure feature functionality and stability
Create comprehensive test plans for new product features
Test new product functionality, Identify and report bugs
Perform installations, upgrades, and system configurations to ensure stable product deployment
Perform ongoing regression tests on product features that are not automated
Perform the role of quality gatekeeper for each release to ensure versions meet the standards defined by the company
Work closely with the development, research, and product teams

We are looking for a Senior DevOps Engineer to join our innovative R&D. In this role, you will be responsible for designing and implementing a full CI/CD solution on top of AWS and Azure with K8s, using top-notch technologies and supporting our cloud infrastructure via full IaC.

Responsibilities
Design and implementing a full CI/CD solution on top of AWS and Azure with K8s
Plan, build, and maintain continuous integrations, provisioning, and operating processes
Support our cloud infrastructure, ensuring high availability, redundancy, scalability, and load balancing of our systems
Deploy and manage message bus systems such as Redis, RabbitMQ, and ELK stack
Utilize Ansible, Terraform, Docker/Kubernetes, Git, Jenkins, Argo, Artifactory, Nginx, and other automation tools to streamline and automate the development process

Required IT Support Engineer
Job Description
Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
Provide professional and efficient IT support to our employees across different locations and time zones remotely
Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs
Identify opportunities to reduce service requests through better user training and documentation
Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
Take ownership of the IT procurement process by working closely with suppliers, procurement, and finance teams
Work with auditors to ensure that procurement procedures are being followed
Manage onboarding and offboarding processes for on-site and remote workers
Manage and maintain audio-visual equipment around the offices
Manage endpoint installations, upgrades, and troubleshooting (for MacOS, Windows, and Linux).

We are looking for an automation engineer to lead the evaluation and quality efforts of our ML algorithms and services.
As part of the role you will design and implement both automatic and manual tests for evaluating the quality of our data and ml algorithms.
What You Will Do:
Set, design and implement quality standards and processes.
Design and implement automated tests and visualisations to run periodically and/or upon updates
Define and conduct tests to ensure the quality of algorithms services in terms of run time, integration, error handling and scale under different environments and constant changes.
Define and conduct tests to ensure the accuracy of algorithms in production.
Identify weak spots and monitor algorithms stability in order to ensure the service hits its objectives for a wider range of systems and longer periods of time as data drifts.
Adopting and incorporating third-party open source libraries e.g. for evaluating LLMs.
Monitor our production systems and be the POC for issues.

Required Data Engineer
Job Description:
Be responsible for designing, implementing and maintaining data pipelines from different sources into the organizational data warehouse (DWH)
Design and implement robust, scalable solutions making it easier to identify gaps and the design processes needed to solve them
Work with analysts and product managers to understand business priorities and translate requirements into data models
Collaborate with various stakeholders across the company like data engineers, analysts, data scientists, finance experts, etc.,
Collaborate with a broad forum of stakeholders, including architects and engineers, to create high quality deliverables.

We are looking for a GenAI/NLP Algorithm Developer to join us in research and development of our next-generation automatic sports video content engine.
If you are passionate about state-of-the-art NLP and Generative AI research we are looking for you!
What youll do:
The teams main focus: NLP & Generative AI.
Research and develop end-to-end real-time solutions for sports content automation using state of the art deep learning algorithms for text, speech, audio, and data analysis.
Full R&D cycle, from problem definition and research to implementation and productization, with a high level of autonomy.
In addition, part of the role & responsibilities will be:
Develop the algorithms that drive our diverse range of products.
Combine deep language models, state-of-the-art Generative models, and classical ML/NLP techniques to create high-quality solutions for demanding product-oriented NLP tasks.
Engage in collaboration with product, account, and customer success teams to establish success criteria and convert them into measurable objectives and quantitative measures.
Conduct training and evaluation of models within practical production scenarios.

We are seeking an IOS Developer.
What youll do:
Responsible for the end-to-end development of real-time mobile applications and SDK while working with exciting and innovative mobile technologies.
Working closely with our design team to deliver an outstanding user experience
Collaborating with our backend development team to build the API used by the app
Continuously developing new features for our customers after the app is launched
Helping to problem solve and fix any issues that arise in production

A company that has developed a groundbreaking product in the field of information security.
working full time.