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We are looking for aTechnical Product Managerto join our team and be responsible for managing one of the core domains of our Communications product.
our Communications product is our SMS & Email marketing product, that is rapidly growing and evolving, serving dozens of thousands of merchants and dozens of millions of consumers every month. Youll be responsible to one of the most significant areas of our platforms infrastructure, therefore taking an integral part of its success.
The ideal candidate should be able to get into the finest details of our infrastructure and lead our engineers to evolve our product in a scalable, stable manner with great performance.
Responsibilities:
Develop a strong understanding of the market, competition, customers, and the business
Create and manage KPIs, roadmaps, project plans, and product specifications
Build product prototypes and mockups while prioritizing and creating detailed product specifications, business rules, flows, use cases, and user stories
Lead, collaborate with, and challenge a strong team of engineers
Lead and collaborate with partners, CSMs, Support and outsource companies in the ecosystem mainly located in the US
Identify customers needs and help translate them into requirements that can be solved using shared infrastructure
Understand the ongoing changes in the eCommerce communication infra and capabilities

We are looking for a Client Success Manager on a mission to establish partnerships with our clients, based on value and ROI.
These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of our suite of services.
Responsibilities:
Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging our solutions
Building strong relationships with clients based on your ability to earn their trust and deliver
Proactively identifying business goals and pain points, and opportunities where we can deliver even greater value for our clients
Analyzing key account statistics and performance metrics to identify pain points, while educating clients in order to drive performance
Simultaneously and successfully managing multiple client relationships
Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs

we are looking for a talented, experienced hands-on Growth Manager who thrives at the intersection of marketing, product, and data analysis to join the Customer Growth team.
As a Growth manager, you will play a pivotal role in developing and executing strategies to engage and retain our existing customer base, driving them to realize the most value of the products theyre using and generate demand for x-sell. You will collaborate closely with PMM, CS, Product, and Marketing teams to create experiences and interactions to enhance customer satisfaction, drive loyalty, and increase customer lifetime value.
Responsibilities:
Increase L&R and Subscription customers feature adoption rates and usage by developing, executing, and managing growth initiatives end-to-end.
Manage customer communication channels such as email marketing, in-app messaging, newsletters, and community mgmt to keep customers engaged and informed.
Own and lead customer marketing strategies and plan activities such as email marketing campaigns, content planning and creation, and in-app communication to generate x-sell demand from our existing customer base.
Create knowledge enrichment programs and collaterals such as guides, walkthroughs, videos, webinars, and more to help educate our customers.
Define, track, and optimize product data and KPIs to ensure constant improvement and alignment with the business goals.
Stay informed about industry trends, competitor activities, and customer preferences to identify opportunities for innovation and improvement. Determine industry benchmarks and conduct competitive research to influence decision-making and planning.
Collaborate with other teams in Marketing,Design, Product, Product Marketing, Sales, Customer Success, Engineering, and Data.

we are looking for an experienced Technical Support Team Leader who will lead a team of 6 Technical Support agents.
The Team Leader needs to have a solid technical background as well as leadership background to effectively support and drive success of our Tier 2 Technical Support Team.
This role requires the ability to prioritize and multitask, solve problems and manage incidents professionally as well as to inspire greatness and drive achievement of KPIs across the team.
Role definition and responsibilities:
Create an inspiring team environment and lead a Team OF 6 T2 Technical Support Agents located across global sites
Delegate tasks and set deadlines for completion
Monitor team performance & metrics
Drive continued achievement and improvement of KPIs
Carry out weekly / monthly analysis to identify trends and suggest proactive actions to improve performance
Discover training opportunities and provide coaching sessions for Tier 2 and Tier 1 Support
Drive the Knowledge article writing initiative
Attend customer calls with Key clients where necessary as the technical expert
Work closely with our R&D department tracking bugs and driving to meet SLAs
Report to management and stakeholders about KPIs and results