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we are expanding exponentially. This role owns the design, implementation, and governance of the companys core operating processes: identifying inefficiencies, closing ownership gaps, and building the playbooks, benchmarks, and metrics that keep the business running. The role also owns customer quality and account expansion tracking, and reports directly to the CEO on operational and strategic performance.
Key Responsibilities
Process diagnosis: Identify operational inefficiencies, bottlenecks, duplicated effort, and unclear ownership before they escalate.
Process design: Build and maintain the playbooks and SOPs the company uses, and retire those that are obsolete.
Operational strategy & benchmarking: Research industry and competitor practices, and translate findings into strategy recommendations for the CEO.
Customer quality & expansion: Own the metrics for customer satisfaction and service quality, and the process for converting healthy accounts into upsell and expansion revenue.
Change management & audits: Run operational audits, drive fixes to closure, and lead adoption of new processes with function leads.
Metrics & reporting: Track the operational, customer, and growth metrics that matter, and report on business health directly to the CEO.
Process Scope
Process ownership spans the operating model end to end: customer lifecycle and expansion, cross-org handoffs (e.g., Product-Sales, Sales-Marketing), people lifecycle (onboarding, reviews, leveling), OKR cadence, communication and knowledge management, feedback and continuous improvement, vendor and compliance operations, and domain ownership mapping.

As a Project Manager at our company, you will be responsible for managing the successful execution of large scale pilot launches and ongoing relationships with our clients worldwide.
You will work closely with internal cross-functional teams, including Sales, Field Engineering, Support, Product, and R&D to ensure that all pilot milestones are achieved on time, in accordance with our contractual obligations, and to the clients satisfaction.
This is an excellent opportunity for a highly motivated, business-oriented, individual looking to continue their career in project management at a global growing startup thats revolutionizing the restaurant industry.
This is a hybrid position - our offices are based in Tel Aviv.
Key Responsibilities:
Get things done: Be the internal lead for successful pilot execution. Liaise with all internal stakeholders, technical, sales and operations to get things done, on time and within budget.
Lead our pilots to success: Serve as the main point of contact and escalation point for external corporate clients, providing regular updates on progress, addressing concerns, setting timelines, and managing realistic expectations and deliverables.
Be the face of our company: Lead all internal and external meetings. You will represent our company to our external corporate clients.
Continuous Improvement: Contribute to process improvement initiatives, sharing insights and suggestions to enhance project management practices within the company. Identify organizational learning opportunities for continuous improvements.
Manage a remote team: Lead, mentor, and motivate a remote customer success team, fostering a culture of collaboration, accountability, and exceptional customer focus.
Build relationships: Build lasting professional relationships with customers to create the right trusted environment for a successful joint project execution and business expansion.